Heywood Court Care Home Green Lane, Heywood OL10 1NQ

Aria Rahmani made this Freedom of Information request to Rochdale Metropolitan Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Rochdale Metropolitan Borough Council,

Would you please provide:

1) Number of Safeguarding alerts/concerns received from or in connection with the above named home from all sources (the home itself, family, hospital, etc)

2) Number of Investigations conducted in response to safeguarding alerts, complaints, allegations of abuse, etc.

3) Outcome of the investigations conducted. (e.g. substantiated, not substantiated, partially substantiated, etc.)

4) Number of Deaths (for any reason, expected or otherwise) of any person who used the care service

5) Number of Incidents reported to or investigated by the police, again not necessarily related to safeguarding concerns.

6) Number of Pressure Ulcers of any grade reported by the provider or external medical staff or family, etc.

7) Number of complaints received by anyone and by any route (phone, email, in person, letter, etc) in connection with this home.

Please provide these figures in the following way:

Breakdown of the above for years 2014, 2015 for full year; and for 2016 between January and June. If any of the numbers are fewer than 5 for certain years, and you would therefore be unable to disclose them, please feel free to add the numbers for different years together and provide the total number.

Thank you in advance for your assistance.

Yours faithfully,

Aria Rahmani

FOI, Rochdale Metropolitan Borough Council

Dear Requestor,   

RE: - Request For Information

Thank you for your request for information held by Rochdale Council which
was received by us on 11^th July 2016 regarding Heywood Court Care Home.

I write to advise you that your request has been allocated to the
department best able to deal with your queries, and will be considered
under the Freedom of Information Act.
Under the Act we are required to provide a response within 20 working days
however we do endeavour to provide a response at the earliest opportunity.

Should you have any queries, please contact us using the details below.

Yours sincerely,

Information Governance Unit

Customers & ICT

Floor 2, Number One Riverside

Smith Street, Rochdale, OL16 1XU

 

Email: [1][Rochdale Council request email]

 

 

[2][IMG]

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References

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2. http://www.rochdale.gov.uk/events-and-ac...

Adult Care FOI, Rochdale Metropolitan Borough Council

1 Attachment

Dear Sir / Madam

 

Further to your attached Freedom of Information Request, Rochdale Council
is happy to provide you with the attached information as requested.

 

We feel that we have fulfilled your Freedom of Information request. 
However, if you are unhappy with the service you have received in relation
to your request or wish to make a complaint or appeal against any decision
we have made in response to your request you should write in the first
instance to:

 

Information Governance Unit

Floor 2

Number One Riverside

Smith Street

Rochdale

OL16 1XU

Email: [1][Rochdale Council request email]

 

Should you further disagree with the decision following the appeal you may
wish to contact the Office of the Information Commissioner:

 

Office of the Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

[2]www.ico.gov.uk

 

Tel: 0303 123 1113

Fax: 01625 524510

 

We hope you find the information provided useful and if you have any
further queries please don’t hesitate to contact us at
[3][Rochdale Council request email].

 

From: Aria Rahmani [[4]mailto:[FOI #344982 email]]
Sent: 11 July 2016 02:27
To: FOI
Subject: Freedom of Information request - Heywood Court Care Home Green
Lane, Heywood OL10 1NQ

Dear Rochdale Metropolitan Borough Council,

Would you please provide:

1) Number of Safeguarding alerts/concerns received from or in connection
with the above named home from all sources (the home itself, family,
hospital, etc)

2) Number of Investigations conducted in response to safeguarding alerts,
complaints, allegations of abuse, etc.

3) Outcome of the investigations conducted. (e.g. substantiated, not
substantiated, partially substantiated, etc.)

4) Number of Deaths (for any reason, expected or otherwise) of any person
who used the care service

5) Number of Incidents reported to or investigated by the police, again
not necessarily related to safeguarding concerns.

6) Number of Pressure Ulcers of any grade reported by the provider or
external medical staff or family, etc.

7) Number of complaints received by anyone and by any route (phone, email,
in person, letter, etc) in connection with this home.

Please provide these figures in the following way:

Breakdown of the above for years 2014, 2015 for full year; and for 2016
between January and June. If any of the numbers are fewer than 5 for
certain years, and you would therefore be unable to disclose them, please
feel free to add the numbers for different years together and provide the
total number.

Thank you in advance for your assistance.

Yours faithfully,

Aria Rahmani

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