Help points on underground stations

The request was successful.

Dear Sir or Madam,

Please accept this as a request under the Freedom of Information Act

Can you please supply a list of stations as of today’s date that have the help point information system installed in them

Please also advise a list of stations that are due to have them installed by the end of the year

Yours faithfully,

Steve Fisher

Transport for London

1 Attachment

Our ref: 1003790841

Date: 16.06.2009

Dear Mr Fisher

Thank you for your email regarding help points.

Please find attached our latest spreadsheet which contains details of
station amenties.

Other stations will have help points added as part of the routine station
refurbishment programme for this reason it is not possible to provide a
lists of stations that will be completed by the end of the year.

I hope this information is useful, if you have any other outstanding
questions or I can assist further please call me on 0845 3309880.

Yours sincerely

Shirley Xavier
Customer Service Centre

DO NOT DELETE.............................
{ticketno:[170745]}
DO NOT DELETE.............................

show quoted sections

Dear Sir or Madam,

Following my FOI that was sent to you on 9th May your reply has now passed the timeframe designated to reply to such requests

Please treat this as a matter of urgency as your reply is much overdue

Yours sincerely,

Steve Fisher

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'Help points on underground stations'.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/he...

Freedom of Informationi query Help Ponits 1003790934

Thank you for your reply as it is very much appreciated

However I am unhappy about this reply as appears to be using out of date information and as a regular traveller on the underground the details are quite evident

You will recall my request was for help point details as of 9th May not some point in the past as information appears to relate to

There are several stations that now have help points but are not included or have different physical locations to those indicated

Examples of ones installed but not indicated are Uxbridge Finchley Road Preston Road and Watford

Examples of different locations as Ruislip Manor North Harrow and Sudbury Town have ones installed on the platform

Can you please arrange to supply correct information as soon as practically possible

Yours sincerely,

Steve Fisher

FOI request

Thank you for your reply as it is very much appreciated

However as I use the system a great deal it is noticeable that there are several queries with the spreadsheet as it would appear to be out of date

You will recall my request was for help point details as of 9th May not some point in the past as this information appears to be

There are several stations that now have them but not shown on the spreadsheet or have different physical locations to those indicated

Examples of ones installed but not indicated are Uxbridge Finchley Road Preston Road and Watford

Examples of different locations as Ruislip Manor North Harrow and Sudbury Town have ones installed on the platform

Other examples of incorrect info Uxbridge has two cash machines and 4 pay phones Ruislip and South Ruislip both have a pay phone Greenford no longer has a car park and Heathrow Terminal 4 has a visual display in it’s Ticket Hall

This has nothing to do with my FOI request but hope it will be looked upon in a favourable manner as part of LU'S overall customer care

Can you please arrange to supply correct information as soon as practically possible

Yours sincerely,

Steve Fisher

FOI, Transport for London

18 June 2009

Our ref: IRV-025-0910

Dear Mr Fisher

Subject: Request for internal review

Thank you for your e-mails of 16 June 2009, one of which requested an
internal review of your Freedom of Information request and the other
requesting up-to-date information in relation to the spreadsheet provided
to you in response to your request.

The issues raised in both e-mails will be considered as part of an
internal review into the way in which your request was handled. The review
will be conducted by an internal review panel consisting of individuals
who were not involved in dealing with your request. The review will be
conducted in accordance with TfL's Internal Review Procedure, which is
available via the link below.

[1]http://www.tfl.gov.uk/assets/downloads/f...

Every effort will be made to provide you with a response within 20 working
days. If the review will not be completed by this date, we will contact
you and notify you of the revised response date as soon as possible.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me on the number given below.

Kind regards

Matthew Towey | Compliance Adviser
Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

From: Steve Fisher [mailto:[FOI #11761 email]]

Sent: 16 June 2009 17:46

To: Enquire (TfL)

Subject: Internal review of Freedom of Information request - Help points
on underground stations

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of

Information reviews.

I am writing to request an internal review of Transport for

London's handling of my FOI request 'Help points on underground

stations'.

A full history of my FOI request and all correspondence is

available on the Internet at this address:

http://www.whatdotheyknow.com/request/he...

Freedom of Informationi query Help Ponits 1003790934

Thank you for your reply as it is very much appreciated

However I am unhappy about this reply as appears to be using out of

date information and as a regular traveller on the underground the

details are quite evident

You will recall my request was for help point details as of 9th May

not some point in the past as information appears to relate to

There are several stations that now have help points but are not

included or have different physical locations to those indicated

Examples of ones installed but not indicated are Uxbridge Finchley

Road Preston Road and Watford

Examples of different locations as Ruislip Manor North Harrow and

Sudbury Town have ones installed on the platform

Can you please arrange to supply correct information as soon as

practically possible

Yours sincerely,

Steve Fisher

References

Visible links
1. http://www.tfl.gov.uk/assets/downloads/f...

FOI, Transport for London

1 Attachment

01 July 2009

Our Ref: IRV-025-0910

Dear Mr Fisher

Subject: Outcome of internal review

The internal review of Transport for London's (TfL) response to your
Freedom of Information request has been completed. The review was carried
out by a Review Panel (`the Panel') consisting of individuals who were not
involved in the handling of your request.

The Panel considered the correspondence associated with your request and
noted that there was no reason why a response was not provided to your
request within 20 working days. On behalf of TfL please accept my
apologies for the delay in the response.

In terms of whether the spreadsheet with which you were provided was
up-to-date, the Panel asked the business area that supplied the
spreadsheet whether a more up-to-date spreadsheet existed. The Panel was
informed that the spreadsheet sent to you was the most up-to-date version
held at the time of your request. Though the Panel noted your concerns
that the information provided was not accurate up to the date you made
your request, the Panel wished to stress that under the Freedom of
Information Act TfL is obliged to provide the information held at the time
the request is made and there is no requirement to update existing
information to satisfy a request. As TfL has supplied the information held
in relation to your request no further action will be taken.

Since you submitted your request a more up-to-date spreadsheet has been
produced and this is attached to this e-mail. Any concerns with regard to
the accuracy of the information should be addressed to London Underground
Customer Services.

I hope this information is of assistance. If you are dissatisfied with the
outcome of this internal review, you can refer the matter to the
independent authority responsible for enforcing the Freedom of Information
Act at the following address.

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

A complaint form is available on the ICO's website (www.ico.gov.uk).

Yours sincerely

Matthew Towey | Compliance Adviser
Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

From: Steve Fisher [mailto:[FOI #11761 email]]

Sent: 16 June 2009 17:46

To: Enquire (TfL)

Subject: Internal review of Freedom of Information request - Help points
on underground stations

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of

Information reviews.

I am writing to request an internal review of Transport for

London's handling of my FOI request 'Help points on underground

stations'.

A full history of my FOI request and all correspondence is

available on the Internet at this address:

[1]http://www.whatdotheyknow.com/request/he...

Freedom of Informationi query Help Ponits 1003790934

Thank you for your reply as it is very much appreciated

However I am unhappy about this reply as appears to be using out of

date information and as a regular traveller on the underground the

details are quite evident

You will recall my request was for help point details as of 9th May

not some point in the past as information appears to relate to

There are several stations that now have help points but are not

included or have different physical locations to those indicated

Examples of ones installed but not indicated are Uxbridge Finchley

Road Preston Road and Watford

Examples of different locations as Ruislip Manor North Harrow and

Sudbury Town have ones installed on the platform

Can you please arrange to supply correct information as soon as

practically possible

Yours sincerely,

Steve Fisher

References

Visible links
1. http://www.whatdotheyknow.com/request/he...

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