Help points
Dear Wirral Metropolitan Borough Council,
Please advise how many times these have been used since launch on 1st March ( wirral view)
Please give number of genuine emergency seperate from all activations
Please advise reason and any action taken.
Thankyou
Yours faithfully,
Paul Kent
Dear Mr Kent
Thank you for your recent enquiry.
The Council's Emergency Control centre has received 1,136 Help Point
activations for the period 1st March 2023 to 27th July 2023.
6 of the 1,136 activations were as a result of an individual requesting
assistance, reporting an issue or requesting information as below:
Caller asking for general information - Directed to appropriate channels
for the nature of the request.
Caller reporting a safety concern on the footway close to the Help Point -
Officer passed detail to colleagues in Highways for response.
Vulnerable person has activated a Help Point and requires assistance. -
Police tasked and attended.
Caller reports person in distress near to Help Point. - Deployable
officer attended and carried out an area search but unable to locate
anybody requiring assistance.
Caller reporting a theft - Caller was safe so directed to contact Police
on non-emergency number.
Caller requesting information regarding CCTV coverage - Directed to
appropriate channels to handle the request.
Yours sincerely
Lynette Paterson
Principal Information Management Officer
Resources – Digital and Improvement
Wirral Council
PO Box 290
Brighton Street
Wallasey
CH27 9FQ
Email: [1][Wirral Borough Council request email]
Visit our website: [2]www.wirral.gov.uk
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