Helicopter Noise + Complaints

Dear Ms R

FREEDOM OF INFORMATION REQUEST REF: 2009-769

I am writing to confirm that we received your information request on 14
December 2009. For your information and future communications your request
has been allocated the reference number FOI2009-769. Please quote this
reference in any future correspondence.

We will consider your request and respond in accordance with the
requirements of the Freedom of Information Act 2000. Our duty is to
respond promptly or at least within 20 working days.

Yours sincerely

Robin Yu

Information Protection Assistant

FOIA Team, Business Protection Unit

Information Systems Division (ISD)

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

Web: [1]http://www.rbkc.gov.uk

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Dear Liz, we have almost completed the response to your request and are
just carrying out the final sign off and checking with managers. The
deadline to respond to you is tomorrow but it is more likely to be Friday
(at the latest) when we will be able to get all the information back to
you as our lead officer for FOI requests is currently not in.

I hope that this will be acceptable and thank you for your continued
patience. Please call me if you would like to discuss further (07903 723
569 if I am not at my office phone).

Yours sincerely, Linda

Linda Thomas

Projects and Information Officer
Royal Borough of Kensington and Chelsea
Housing, Health and Adult Social Care
Council Offices
37 Pembroke Road
W8 6PW

t: 020 7341 5647

[1]www.rbkc.gov.uk

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References

Visible links
1. http://www.rbkc.gov.uk
http://www.rbkc.gov.uk/

Dear Ms R

FREEDOM OF INFORMATION ACT REQUEST REF: 2009-769

I am responding to your request under the Freedom of Information Act 2000,
which we received on 14 December 2009 for information held by the Council.
You requested:

How many complaints about helicopter/aircraft noise has there been between
January 1st 1997 and December 14th 2009 please?

I can confirm that 10 complaints were received between January 1st 1997
and December 14th 2009.

Copyright

Please note, all material provided by the Royal Borough of Kensington and
Chelsea in response to your request for information is for your personal,
non-commercial use. The Royal Borough of Kensington and Chelsea reserves
all rights in the copyright of the information provided. Any unauthorised
copying or adaptation of the information without express written
confirmation from the Royal Borough of Kensington and Chelsea will
constitute an infringement of copyright. Any intention to re-use this
information commercially will require consent. Please forward any requests
for re-use of information to the FOI officer ([1][RBKC request email]).

Complaints

I trust this has satisfied your request. Should you be unhappy with the
handling of your request, the Council has an internal complaints process
for handling FOI Act complaints. Complaints are reviewed by the Town Clerk
and Chief Executive or his nominee. A form is available from our website
to lodge your complaint
[2]http://www.rbkc.gov.uk/councilanddemocra...
Please contact us if you do not have website access and we can provide you
with a copy of the form.

Following this review, should you still be unhappy with how your
information request has been handled, you have a further right to appeal
to the Information Commissioner who is responsible for ensuring compliance
with the FOI Act.

Yours sincerely

Robin Yu

Information Protection Assistant

FOIA Team, Business Protection Unit

Information Systems Division (ISD)

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

Web: [3]http://www.rbkc.gov.uk

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References

Visible links
1. mailto:[RBKC request email]
mailto:[RBKC request email]
2. http://www.rbkc.gov.uk/councilanddemocra...
http://www.rbkc.gov.uk/councilanddemocra...
3. http://www.rbkc.gov.uk/
http://www.rbkc.gov.uk/