Heat Network Regulations

Matt Landick made this Freedom of Information request to Thirteen Group
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. Although not legally required to do so, we would have expected Thirteen Group to have responded by now (details). You can complain by requesting an internal review.

Dear Thirteen Group,

Could you please confirm the following:
1. How many communal and district heat networks do you manage and where applicable, have you notified these as per the requirements of the Heat Network Metering and Billing Regulations?
2. Do you have budget in place to replace or upgrade any of these heat networks?
3. Who is responsible for managing your heating team and heating replacement schedule?
4. Do you have a fuel poverty strategy applicable to your housing stock and if so can you please share this?
5. How do you procure heating consultancy support? If applicable, which procurement frameworks do you use?

Yours faithfully,

Matt Landick

Customer Services, Thirteen Group

 

Thank you for contacting Thirteen Customer Services.

Your request has been received and is being reviewed by our Customer
Service staff. We aim to reply to all emails within one working day -
often we'll be able to get back to you sooner, but for complex cases or
during busy times it may take a little longer.

Office working hours are Monday – Friday between 8am and 5pm. If you’re
contacting us to report an emergency repair please call us on 0300 111
1000.

While we're working on your request it may be worth checking out our
self-service website. On the site you can report a repair, view your
account, pay your rent, get details about your tenancy and much more.

 

 

To log-on and register, please visit:
[1]https://selfservice.thirteengroup.co.uk/. You’ll need your tenancy
number which you can find on a recent rent statement, letter or rent card.

 

If you’ve already got a self-service account, tell us what you think about
the site and you could win a £100 shopping voucher. To enter the prize
draw, complete a survey at: [2]www.thirteengroup.co.uk/CustomerVoice

 

 

 

Many Thanks

Customer Services

 

 

Customer Services



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www.thirteengroup.co.uk

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Thirteen Group Ltd: Registered as a Co-Operative and Community Benefit
Society. Register No.7522

Erimus Housing Ltd: Registered Office: Northshore, North Shore Road,
Stockton-on-Tees. TS18 2NB. Company number: 4619469 Registered in England.

Housing Hartlepool: Registered Office: Northshore, North Shore Road,
Stockton-on-Tees. TS18 2NB. Company number: 4647271 Registered in England.

Tees Valley Housing Ltd: Registered Office: Northshore, North Shore Road,
Stockton-on-Tees. TS18 2NB. Registered with the Financial Services
Authority: 17594R

Tristar Homes Ltd: Registered Office: Northshore, North Shore Road,
Stockton-on-Tees. TS18 2NB. Company number: 4373638 Registered in England.

Thirteen Care and Support: Registered Office: Northshore, North Shore
Road, Stockton-on-Tees. TS18 2NB. Company number 1810298 Registered in
England

References

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2. http://www.thirteengroup.co.uk/CustomerV...