Heat Network Regulations

Matt Landick made this Freedom of Information request to Swan Housing Association Limited

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, Swan Housing Association Limited should have responded by now (details). You can complain by requesting an internal review.

Dear Swan Housing Association Limited,

Could you please confirm the following:
1. How many communal and district heat networks do you manage and where applicable, have you notified these as per the requirements of the Heat Network Metering and Billing Regulations?
2. Do you have budget in place to replace or upgrade any of these heat networks?
3. Who is responsible for managing your heating team and heating replacement schedule?
4. Do you have a fuel poverty strategy applicable to your housing stock and if so can you please share this?
5. How do you procure heating consultancy support? If applicable, which procurement frameworks do you use?

Yours faithfully,

Matt Landick

information@swan.org.uk, Swan Housing Association Limited


Thank you for your request, please see below:-

Thank you for emailing Swan Housing Association, our offices are now closed. Our normal office opening hours are Monday – Thursday 9am until 5.15pm and Friday 9.00am – 5pm. Please note that this mailbox is manned during normal office hours only.

If you have an emergency that cannot wait until our offices re-open, please report it to one of our out of hours emergency contractors.

Please see emergency contact numbers below:-

For all emergency maintenance enquiries, please call Axis Europe - 0800 783 2783

For communal area defects, please call Hera Management Services - 0845 683 8812

Full details of how to report repairs can also be found on our website www.swan.org.uk

Kind regards,

Housing Enquiries
Tel: 0300 303 2500

Swan Housing Group comprises Swan Housing Association Ltd, a Registered Society, Registered Number 28496R, with exempt charitable status (which is also a Registered Provider regulated by the Homes and Communities Agency) and private companies: Hera Management Services Ltd (Registered in England, Registered Number 7517785), Swan Commercial Services Ltd (Registered in England, Registered Number: 6192065), Swan Housing Capital Plc (Registered in England, Registered Number: 9362244), Swan New Homes Ltd (Registered in England, Registered Number: 5207468) and Vivo Support Ltd (Registered in England, Registered Number:7498987 ). Nu Living is a trading name of Swan New Homes Limited. The Registered Office for all of these companies is: Pilgrim House, High Street, Billericay, Essex, CM12 9XY. Swan Housing Association Limited and Swan New Homes Limited are authorised and regulated by the Financial Conduct Authority in respect of those of their activities which are required to be so regulated. This message does not necessarily reflect the views, opinions, policies or procedures of Swan Housing Group, or any of the members of the Group, and does not give rise to any contract, undertaking or agreement. Email is not a secure form of communication. Every effort has been made to ensure that this message has been correctly addressed. It, and any associated file(s), may contain privileged or confidential information, or details intended only for the sender and intended recipient. If you have received this message in error and are not the intended recipient, please delete it and any associated file(s) and destroy any printed copy. Please also notify the sender by a return email or by telephone to make them aware that the message has been received by someone other than the intended recipient.