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Thank you for contacting the Department of Health and Social Care. 

We are currently experiencing very high volumes of enquiries and we are
focusing our resources on the Coronavirus (COVID-19) response.

If your enquiry is in relation to the pandemic, the Government has
launched a COVID-19 ‘hub’, which can be found
at [1]www.gov.uk/coronavirus and is regularly updated. The hub offers all
the Government’s latest advice and guidance, a link to the NHS website, a
portal for those offering assistance, a tracking service displaying the
latest information on cases in the UK, and an email alert service so
people can stay up to date with all the latest measures. 

The answers to many other questions can be found on [2]GOV.UK,
the [3]Department of Health and Social Care website or by visiting
the [4]NHS website. We may not respond to you if the answer to your
enquiry can be found on either of these websites. Where a reply is
appropriate, we aim to send a response within 18 working days, or 20
working days if your query is a Freedom of Information request or
complaint.

If you have symptoms of COVID-19 you must get tested as soon as possible.
The swab test takes less than a minute and is pain-free. Results from test
sites are generally received within 24 hours of the test being
administered. Further information, including what symptoms to look out
for, can be found at [5]this website. 

If your business is interested in helping the Government increase
COVID-19 testing capacity, please visit [6]this Government website. Please
note the service that was set up for businesses to offer other
COVID-19 support has closed.

If you are a clinician looking to support the NHS with the COVID-19
response, please visit [7]this website, where you will find a variety of
required roles for both registered and unregistered individuals.

If you are a clinician who has retired within the last six years and you
would like to volunteer to join the NHS COVID-19 vaccination team, please
visit [8]this website.

If you are a member of the public wishing to volunteer during the
pandemic, please visit [9]this website for more information. 

The Department of Health and Social Care does not process complaints about
the NHS or social services. If you wish to make a complaint about a
healthcare professional, an NHS organisation or a social care provider,
please visit the [10]complaints procedure page on the Government website.

You can find out more about the Department’s commitments from
our [11]Personal Information Charter.

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References

Visible links
1. https://www.gov.uk/coronavirus
2. https://www.gov.uk/
3. https://www.gov.uk/government/organisati...
4. https://www.nhs.uk/
5. https://www.gov.uk/getting-tested-for-co...
6. https://www.gov.uk/guidance/help-the-gov...
7. https://www.nhsprofessionals.nhs.uk/en/r...
8. https://www.england.nhs.uk/coronavirus/r...
9. https://www.gov.uk/volunteering/coronavi...
10. https://www.gov.uk/government/organisati...
11. https://www.gov.uk/government/organisati...

Dear Mr Rankin,

Please find attached the Department of Health and Social Care's response
to your recent FOI request (our ref: FOI-1331911). Please accept my
apologies for the delay in our response.

Yours sincerely, 

Piper Hewitt-Dudding
Freedom of Information Team
Department of Health and Social Care

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