Health and Work Conversation - Telephone Script & Booking Guidance

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Dear Department for Work and Pensions,

In respect of the following request for information related to the health and work conversation:

https://www.whatdotheyknow.com/request/h...

The attachment “HO 01.02 HWC work coach booklet v3.0.pdf” it states:

Q: Is there an example telephone script that SDS colleagues can use when they are making the initial call to the claimant to introduce/book the HWC?

A: Yes there is an example call script in the Service Delivery Support (SDS) e-learning package. There is also guidance on the booking process which can be found on the ESA for Jobcentres section of national guidance.

RFI1 – Please disclose the telephone script used by “SDS colleagues can use when they are making the initial call to the claimant to introduce/book the HWC”.

RFI2 – Please disclose the “guidance on the booking process which can be found on the ESA for Jobcentres section of national guidance”

Yours faithfully,

John Slater

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Yours sincerely

 

DWP Strategy FoI Team