Health and safety at Stevenage station

Jack Summers made this Environmental Information Regulations request to Govia Thameslink Railway Limited
You only have a right in law to access information about the environment from this authority


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Govia Thameslink Railway Limited did not have the information requested.

Dear Govia Thameslink Railway Limited,

Please could you advise under human safety, how many instances of both minor and major injuries have occurred to both staff and passengers at Stevenage station caused by high speed trains going through the station in the past 10 years?

I would appreciate if possible a breakdown of for the past 10 years:

Minor injuries caused to staff?
Minor injuries caused to passages?
Major injuries caused to staff?
Major injuries caused to passengers?

Thank you in advance for your help.

Yours faithfully,

Jack Summers

Customer Services,

Dear Sir/Madam

Please accept this acknowledgement as confirmation that we have received
your query, there is no need to chase us for a reply as we will get back
to you as soon as we can and our aim is to provide a full response within
10 working days. Please do not reply to this email.

You may also refer to our FAQs
at https://www.southernrailway.com/help-and...

Kind regards

Southern Customer Relations

Customer Services,

Dear Jack Summers,

Thank you for your email about your request for information on instances
of injuries.

I would like to kindly advise you that we are unable to provide you with
this information as it is not made available to public.

Your can however contact ORR (Office or Rail and Road) as they maybe able
to assist you with this. Please see the below link for further information
including their contact details:

[1]http://orr.gov.uk/contact-us 

I do wish that this information is helpful and I would like to apologise
for any inconvenience caused.

 

Kind regards,

 

Hasna Iftikher

Customer Relations Advisor

References

Visible links
1. http://orr.gov.uk/contact-us

Dear Govia Thameslink Railway Limited,

Thank you for your reply to my request for information.

I find it very concerning that you do not have this information when it is Thameslink that have high speed trains running though Stevenage station.

The link you have provided does not work.

If you do not have the information why have you not transferred the request to the relevant department rather than just providing me with a link that does not work.

I would like my request answered properly or l will be taking steps to raise this issue via the media.

I cannot believe that high speed trains are allowed to run through Stevenage without the appropriate warnings. If it hasn't happened already, it is a serious incident on waiting to happen.

Thank you kindly for the person dealing with my email.

Kind regards,

Jack Summers

Yours faithfully,

Jack Summers

Customer Services,

Dear Sir/Madam

Please accept this acknowledgement as confirmation that we have received
your query, there is no need to chase us for a reply as we will get back
to you as soon as we can and our aim is to provide a full response within
10 working days. Please do not reply to this email.

You may also refer to our FAQs
at https://www.southernrailway.com/help-and...

Kind regards

Southern Customer Relations

Govia Thameslink Railway Limited

Dear Mr Summers

Thanks for getting in touch further concerning your request for
information.

I'm sorry to learn that you are unhappy with our previous answer. I
understand that you'd like information relating to health and safety
issues at Stevenage station, caused by high speed trains.

I must confirm that my previous colleague has provided the correct advice,
that this is not information we provide to the public.

As my colleague has also mentioned, we'd recommend that you get in touch
with The Office of Rail and Road, who are best placed to help with your
query. I'm unable to directly forward your query to them as they are a
separate organisation, but have re-supplied a link to their website below:

orr.gov.uk/contact-us

I also note that you've mentioned high speed trains passing through the
station without appropriate warnings. If you'd like to confirm the dates
and times you've noticed such incidents, I'd be happy to pass on your
concerns to the station managers. The feedback that we receive does help
us make improvements to the service we provide.

I should make you aware that if you’re not satisfied with the outcome of
our internal dispute resolution process and want to use Alternative
Dispute Resolution (ADR),Transport Focus and London Travelwatch provide an
appeal service for rail passengers and we will participate in that
process. Further details about how to complain can be found at:

www.londontravelwatch.org.uk/complaints/...

and

www.transportfocus.org.uk/advice-and-com...

Ombudsman Services (www.ombudsman-services.org) also provides ADR services
to the rail industry, but we do not participate in their process and so
they will not be able to adjudicate on your complaint.

Thanks once more for taking the time to get in touch, and I hope this
clarifies our policy.

For the latest travel information, why not follow us on Twitter
@southernrailUK and @GatwickExpress

Kind regards

Robert Hopkins
Southern Customer Services

Southern is the trading name of Govia Thameslink Railway Ltd. Registered
in England under number: 7934306 Registered offices: 3rd Floor, 41-51 Grey
Street, Newcastle upon Tyne, NE1 6EE.

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