Hatherton Centre, Stafford: Body Search protocol

Mohammed Ahmed made this Freedom of Information request to South Staffordshire and Shropshire Healthcare NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear South Staffordshire and Shropshire Healthcare NHS Foundation Trust,

Hello to you,

I ask this question of the manager / executive officer responsible for the running of the Hatherton Centre, Stafford.

This is regards the matter of the body searching of patients, or on rare occasions, visitors, or even more rarely still, their professional visitors.

Having just Googled "Searching of Service Users", I find there are many excellent NHS Trusts whose websites offer comprehensive information about the above subject. And a lot more besides.

Regrettably, your website is not one of them.

1. Who is the director in charge of Hatherton Centre?

2. Are there any plans (at this time of writing), to upgrade your website to include the information I seek? (Preferably in PDF format, due to the amount of information I would expect to find).

3. Again, specifically about the Hatherton Centre, Stafford, this question is about the number of complaints by patients or their supporters. Past three years figures, if you can.

*The number of complaints by year (past 3 years).
*Number of those complaints resolved at local level.
*Average time of resolving complaints at local level.
*How many complaints were not resolved locally?
*How many complaints were withdrawn?
*What were the typical, cited reasons for withdrawing those complaints?
*What percentage of complaints are via PALS?
*What percentage of complainants used an advocate?

best regards to you

Mohammed Ahmed

Please note that as I am - or will soon be - in the process of moving house, please regard the email I am using as my requested "address for correspondence". (8.1.b of the FOI Act)

Thank-you.

Mohammed

Hunter Sean, South Staffordshire and Shropshire Healthcare NHS Foundation Trust

Dear Mohammed Ahmed

I write to acknowledge receipt of your request for information below,
received on 11 October 2010.

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days as defined by the Freedom of
Information Act 2000.

The Act defines a number of exemptions which may prevent release of the
information you have requested. There will be an assessment and if any of
the exemption categories apply then the information will not be released.
You will be informed if this is the case within 20 working days, along
with your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. You will be informed within 20 working
days if this is the case.

If you have any queries or concerns, please contact me on the number
below. May l ask that you quote the above reference number in all
correspondence.

regards

Sean Hunter
Assistant Service Relations Manager

South Staffordshire & Shropshire Healthcare NHS Foundation Trust

Trust HQ

Mellor House

Corporation Street

Stafford

ST16 3SR

Tel: 01785 221 404

Fax: 01785 221 391

Email: [1][email address]

For confidential information please use NHS Secure Email:
[2][email address] This account is not checked daily - please notify
if urgent message has been sent via NHS.Net

This email is confidential and intended solely for the use of the
individual to whom it is addressed. Any views or opinions presented are
solely those of the author and do not necessarily represent those of South
Staffordshire & Shropshire Healthcare NHS Foundation Trust. If you are not
the intended recipient, be advised that you have received this email in
error and that any use, dissemination, forwarding, printing, or copying of
this email is strictly prohibited. If you have received this email in
error please notify the Health Informatics Service Desk by telephone on
01785 230390.

P Please consider the environment before printing this e-mail

show quoted sections

Hunter Sean, South Staffordshire and Shropshire Healthcare NHS Foundation Trust

1 Attachment

Dear Mohammed Ahmed

Further to your request for information under the FOI Act 2000, please
find below the Trust's response:

1. Who is the director in charge of Hatherton Centre? - Dr Sue Havers,
Clinical Director for the Forensic Mental Health Services Directorate.

2. Are there any plans (at this time of writing), to upgrade your website
to include the information I seek? (Preferably in PDF format, due to the
amount of information I would expect to find). - The Hatherton Centre has
local operational guidelines which deal with the searching of service
users. These are are currently held as an internal document, unfortunately
we don't have a hyperlink but we can provide an electronic copy, which l
have attached.

Please do not hesitate to contact me in the first instance if you have any
queries or questions on the Trust's response, however, if you have any
complaint about the handling of your enquiry, please contact:

Jane Landick

Company Secretary

South Staffordshire & Shropshire Healthcare NHS Foundation Trust

Trust Headquarters

St George's Hospital

Corporation Street

Stafford

ST16 3SR

Telephone: 01785 257888; Email: [1][email address]

You also have a right of appeal to the Information Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 01625 545 700.

Website: [2]www.informationcommissioner.gov.uk

regards

Sean Hunter
Assistant Service Relations Manager

South Staffordshire & Shropshire Healthcare NHS Foundation Trust

Trust HQ

Mellor House

Corporation Street

Stafford

ST16 3SR

Tel: 01785 221 404

Fax: 01785 221 391

Email: [3][email address]

For confidential information please use NHS Secure Email:
[4][email address] This account is not checked daily - please notify
if urgent message has been sent via NHS.Net

This email is confidential and intended solely for the use of the
individual to whom it is addressed. Any views or opinions presented are
solely those of the author and do not necessarily represent those of South
Staffordshire & Shropshire Healthcare NHS Foundation Trust. If you are not
the intended recipient, be advised that you have received this email in
error and that any use, dissemination, forwarding, printing, or copying of
this email is strictly prohibited. If you have received this email in
error please notify the Health Informatics Service Desk by telephone on
01785 230390.

P Please consider the environment before printing this e-mail

show quoted sections

Dear Hunter Sean,

Thanks for the information.

* In the document you sent, all the images links are broken. Could you fix it and repost, please?

* Could I have the Trust's response to my Question #3 as posted, thanks?

yours sincerely,

Mohammed Ahmed

Hunter Sean, South Staffordshire and Shropshire Healthcare NHS Foundation Trust

Dear Mohammed Ahmed

Please accept my apologies for the error in the link, please find below
the correct on.
http://www.ico.gov.uk/

As regards the response to question 3, this information is still being
complied and will be forwarded to you by 19 November 2010.

Please accept my apologies for the delay

regards
Sean Hunter
Assistant Service Relations Manager

South Staffordshire & Shropshire Healthcare NHS Foundation Trust

Trust HQ

Mellor House

Corporation Street

Stafford

ST16 3SR

Tel: 01785 221 404

Fax: 01785 221 391

Email: [email address]

For confidential information please use NHS Secure Email:
[email address] This account is not checked daily - please notify if
urgent message has been sent via NHS.Net

This email is confidential and intended solely for the use of the
individual to whom it is addressed. Any views or opinions presented are
solely those of the author and do not necessarily represent those of
South Staffordshire & Shropshire Healthcare NHS Foundation Trust. If you
are not the intended recipient, be advised that you have received this
email in error and that any use, dissemination, forwarding, printing, or
copying of this email is strictly prohibited. If you have received this
email in error please notify the Health Informatics Service Desk by
telephone on 01785 230390.

P Please consider the environment before printing this e-mail

show quoted sections

Hunter Sean, South Staffordshire and Shropshire Healthcare NHS Foundation Trust

1 Attachment

Dear Mohammed Ahmed

Further to your email below requesting information under FOI Act 2000,
please find attached the Trust's response. Please accept our apologies
for the delay in providing you this response.

We would be grateful if you take a minute to fill out our Freedom of
Information Customer Satisfaction Survey and let us know about your
experience.

This can be accessed by following the link below:

[1]http://www.southstaffsandshropshealthcar...

Please do not hesitate to contact me in the first instance if you have any
queries or questions on the Trust's response, however, if you have any
complaint about the handling of your enquiry, please contact:

Jane Landick

Company Secretary

South Staffordshire & Shropshire Healthcare NHS Foundation Trust

Trust Headquarters

St George's Hospital

Corporation Street

Stafford

ST16 3SR

Telephone: 01785 257888; Email: [2][email address]

You also have a right of appeal to the Information Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 01625 545 700.

Website: [3]www.ico.gov.uk

regards

Sean Hunter
Assistant Service Relations Manager

South Staffordshire & Shropshire Healthcare NHS Foundation Trust

Trust HQ

Mellor House

Corporation Street

Stafford

ST16 3SR

Tel: 01785 221 404

Fax: 01785 221 391

Email: [4][email address]

For confidential information please use NHS Secure Email:
[5][email address] This account is not checked daily - please notify
if urgent message has been sent via NHS.Net

This email is confidential and intended solely for the use of the
individual to whom it is addressed. Any views or opinions presented are
solely those of the author and do not necessarily represent those of South
Staffordshire & Shropshire Healthcare NHS Foundation Trust. If you are not
the intended recipient, be advised that you have received this email in
error and that any use, dissemination, forwarding, printing, or copying of
this email is strictly prohibited. If you have received this email in
error please notify the Health Informatics Service Desk by telephone on
01785 230390.

P Please consider the environment before printing this e-mail

References

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Dear Hunter Sean,

Thank-you for your information.

Yours sincerely,

Mohammed Ahmed