Dear Wiltshire Constabulary,
I have made a number of attempts to obtain a copy of your hate crime policy by way of writing to my area inspector, asking local officers and by writing to the chief constables office - so far without any success.
I am therefore making this FOI request in another attempt to obtain a copy of your hate crime policy, and procedure if you have one. Would you be kind enough to respond to this website, and also send me a paper copy please, and would it be too much to ask that wiltshire police also place this policy on their own website for the people of wiltshire to refer to in their time of need?
I understand your earlier hate crime policy was withdrawn, whilst a new policy was prepared and I ask you to inform me here on what date the old policy was withdrawn and on what date the new policy was introduced?
Yours faithfully, Steven King

Force Disclosure Unit,

1 Attachment

NOT PROTECTIVELY MARKED/UNCLASSIFIED

Dear Steven, please find attached an acknowledgement letter for your Freedom of Information enquiry

Regards

Ian Copus
Disclosure Coordinator
Force Disclosure Unit
Wiltshire Police
London Road, Devizes, Wiltshire, SN10 2DN
Tel: 101 ext 722338

E-mail: [email address]
Web: www.wiltshire.police.uk

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Dear Ian,
Thank you for your acknowledgement to my FOI request.
Following our meeting many years ago, maybe you will understand the reason for my request !

Yours sincerely,

Steven King

Harwood, Christopher,

2 Attachments

NOT PROTECTIVELY MARKED/UNCLASSIFIED

Dear Mr King,

PSA:

Chris Harwood
Force Disclosure Decision Maker
Force Disclosure Unit
Wiltshire Police HQ, London Road, Devizes, Wiltshire, SN10 2DN.
Tel:101 ext 722343
01380 733446
E-mail: [email address]<mailto:[email address]%60>
Web: www.wiltshire.police.uk<http://www.wiltshire.police.uk/>

NOT PROTECTIVELY MARKED/UNCLASSIFIED

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Dear Harwood, Christopher,
Thank you for providing a partial response to the information I asked for in my FOI request - it appears this policy has been dramatically watered down compared to the previous one you used, and that many reports of hate crimes that may previously have been investigated may now be ignored ! I wonder if this is in light of the cutbacks, that we now do not receive an adequate level of service. Howver, history tells me that you do not answer such questions - so silly me ! My reason for contacting you in respect of the partial FOI response you have given is to ask for guidance on the best way forward to obtain responses to the other matters I asked about in this FOI request. Naturally I am reluctant to ask for a review as it has previously taken three months to receive an apology without the missing information being provided ! Would you therefore consider responding QUICKLY to the remainder of my FOI request please, or alternatively if you are not minded to provide good service, advise me how to receive the balance of my FOI request ?

Yours sincerely,

Steven King

Harwood, Christopher,

Thank you for the e-mail. I am now away from the office until Mon 13th Aug 2012. If urgent please contact 722 340.

Dear Harwood, Christopher,
Thank you for the automated response to my contact with you. However as many people from throughout Wiltshire and far beyond contact this email address to make FOI requests, ' If urgent ' they may feel frustrated if they dial 722 340 if they live in say Scarborough and get a wrong number !, and even if they live in many areas of Wiltshire they will also get a wrong number? Maybe in future you can spend a minute to give it some consideration to actually including the area std code - must have been keen to get off on your hols or that free seat at the Olympics ?

Yours sincerely,

Steven King

Harwood, Christopher,

NOT PROTECTIVELY MARKED/UNCLASSIFIED

Mr King,

To allow me to answer can you please let me know which bits you feel are missing.

Chris Harwood
Force Disclosure Decision Maker
Force Disclosure Unit
Wiltshire Police HQ, London Road, Devizes, Wiltshire, SN10 2DN.
Tel:101 ext 722343
01380 733446
E-mail: [email address]
Web:            www.wiltshire.police.uk

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Dear Mr Harwood,
Thank you for your message this morning, although it is clear for anyone to see which bits are missing as you put it. To make it even more simpler for you :

1. I asked " and also send me a paper copy please ", but to date I have not received that paper copy. 2. I asked about 'placing this policy on your website ' but You did not respond to indicate if the force was now going to place this new policy on your website - along with many others ? 3. I asked what date the 'old' policy was withdrawn and the new policy introduced. 4. In respect of your automated message ' I am now away from the office until mon 13 aug . If urgent please contact 722 340 ' . I questioned why you did not include a dialing code for the town/area that 722 340 applies to - I was concerned that if it was an 'URGENT' matter as you stated, maybe any potential caller might find the dialing code and essential part of the contact number you were offering? It is my understanding 722340 dialed in many different parts of the county would result in a different person in a different town or village answering the phone ? I trust this information put to you for a second time here now will allow you to answer the bits that ARE missing ?
Yours sincerely,

Steven King

Harwood, Christopher,

NOT PROTECTIVELY MARKED/UNCLASSIFIED

Mr King,

In order to send a hard copy to you I need to confirm your address.

Chris Harwood
Force Disclosure Decision Maker
Force Disclosure Unit
Wiltshire Police HQ, London Road, Devizes, Wiltshire, SN10 2DN.
Tel:101 ext 722343
01380 733446
E-mail: [email address]
Web:            www.wiltshire.police.uk

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Dear Mr Harwood,
Thank you for your response, Andrew McConachy, your manager, has my home address, just to confirm I spoke with him today - Monday 20 08 12 regarding another matter.
I had hoped you would have responded to the other questions I asked about many weeks ago, and reminded you about again recently ?

Yours sincerely,

Steven King

Harwood, Christopher,

NOT PROTECTIVELY MARKED/UNCLASSIFIED

Mr King,

In response:

1. A hard copy of the said policy has been dispatched today.
2. The policy forwarded to you has yet to be officially signed off. When it has, I have asked the author to ensure that it is placed on the Wiltshire Police website.
3. The new policy has yet to be officially introduced.
4. Thank you for pointing out the wording of my 'out of office'.

Chris Harwood
Force Disclosure Decision Maker
Force Disclosure Unit
Wiltshire Police HQ, London Road, Devizes, Wiltshire, SN10 2DN.
Tel:101 ext 722343
01380 733446
E-mail: [email address]
Web:            www.wiltshire.police.uk

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Dear Mr Harwood,
I notice in the course of this request, my responses have been addressed as DEAR STEVEN, DEAR MR KING, and now MR KING. Do you have any guidance issued to you on how to address FOI applicants, as clearly the first two are more acceptable than the last ?
So as to help you, I carefully numbered the FOUR questions I wished to be answered from the date of my original request, but even now despite asking again you have not told me the date the previous policy was withdrawn? Do you have a problem answering that question as it is a simple enough question? Ive documentation from a police officer back in MAY 2011, indicating the new policy referred to was in place at that time and that it was perfectly good. In light of the eventual answer to one of my other questions, if the policy was 'in place' in May 2011,can it both be in place, but also ' yet to be officially introduced' as you put it, and Im also confrused as how can an officer referring to the policy say its in place in May 2011, yet you now tell me ' has yet to be officially signed off ' ? I am most confused and would like clarification of the position, in plain english so I can understand please, as the Police correspondence lead me to believe it was actually adopted and in use 15 months ago ? In the absense of this policy being officially introduced, is it unofficially introduced and being used by police officers and staff without being officially signed off ? Is it legally valid ? As this issue has arisen, are there other policies that police officers consider are current and in use, that have neither been officially introduced or officially signed off? Who is supposed to sign them off, and why has this policy been delayed now for over 15 months ? Please remember, this is part of an FOI request, and I thought clarity of response for the applicant was a desireable outcome, if not a requirement ?

Yours sincerely,

Steven King

Harwood, Christopher,

NOT PROTECTIVELY MARKED/UNCLASSIFIED

Mr King,

There is no guidance issued on how to address FoI applicants.

We hold no information on when the 'old' policy was withdrawn as it appears that the current policy was written due to the fact that there was no policy in place previously. I think there has been a slight misunderstanding on the term 'signed off'; it doesn't mean that it is not live and a workable policy, it means that it has not yet been through all steps to place it into the public domain via our website. This final stage is imminent. Having spoke with the Hate Crime lead I would not expect the copy you have to change.

Chris Harwood
Force Disclosure Decision Maker
Force Disclosure Unit
Wiltshire Police HQ, London Road, Devizes, Wiltshire, SN10 2DN.
Tel:101 ext 722343
01380 733446
E-mail: [email address]
Web:            www.wiltshire.police.uk

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Dear Mr Harwood,
Thank you for your partial response to the FOI request that ive made - and subsequent information youve provided - however Im still unclear from the 'terminology' you are using, what the precise understandable information actually is ??
Who is the author of this new policy, maybe I can gain some information from her ?/ him at the Deputy Chief Constables office ?? Is it the case the previous policy you used was the ACPO policy, that I believe was withdrawn a very long time ago as it did not comply with other Legislation at that time? Surely the force were notified not to use this 'old' policy by ACPO as it was not compliant with Legislation - the information must be there somewhere ? If so there must be a precise date the old policy you formerly used was withdrawn ? 'Misunderstanding' yes I agree you too might be misunderstanding the process, would you therefore please be kind enough to spell it out for me in plain English as I requested so I can actually understand the response you are giving me ? There appears to be a very complicated process to go through that takes YEARS from start to finish before a new policy is actually placed on your website - what is it and why does it take so long? Surely where it appears this policy has taken YEARS to reach this 'imminent' stage, there is again the serious risk that by the time it gets to your website it will again be out of date and not comply with current Legislation ? I will ask AGAIN, is the policy NOW LEGALLY VALID ? What actions and process enables it to be 'INTRODUCED' as you stated ? Dare I ask in Police 'speak' is IMMINENT a few days, a week or two, a month or two or an unknown period of time ? Please give me the name, number, rank and contact number ( including full phone area code please ) of your ' Hate Crime lead '
Maybe then your involvement in this matter can come to a successful end after a properly detailed response being extracted ?
Yours sincerely,

Steven King

Harwood, Christopher,

NOT PROTECTIVELY MARKED/UNCLASSIFIED

Dear Mr King,

To assist you as best we can with your questions surrounding the Hate Crime Policy, I have today spoken with the Hate Crime lead, Detective Sergeant Christine Feerick, who is happy for you to contact her at anytime. As she moves around the force it is best if you ring 101 and ask for a message to be e-mailed to her asking that she call you back.

Chris Harwood
Force Disclosure Decision Maker
Force Disclosure Unit
Wiltshire Police HQ, London Road, Devizes, Wiltshire, SN10 2DN.
Tel:101 ext 722343
01380 733446
E-mail: [email address]
Web:            www.wiltshire.police.uk

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Dear Mr Harwood,
Thank you for your email message and for speaking with DS Christine Feerick - hate crime lead. I believe it will be the most cost and time effective way for the force if you will please email her a copy of my request and our exchanges on this matter, ask her to obtain the information I am asking for as part of my FOI request, and ask her if she would be kind enough to ring me back one AFTERNOON in the very near future when she has all the information to hand please. Again, Andrew McConachy has my phone number - and its ok for Christine to leave a message for me to ring her back if I am out when she rings.Please ask her to leave her FULL contact number, again thank you.

Yours sincerely,

Steven King

Harwood, Christopher,

NOT PROTECTIVELY MARKED/UNCLASSIFIED

Mr King,

We have provided you with details of the best way to contact the force lead. This is the most efficient way in which to assist you.

Chris Harwood
Force Disclosure Decision Maker
Force Disclosure Unit
Wiltshire Police HQ, London Road, Devizes, Wiltshire, SN10 2DN.
Tel:101 ext 722343
01380 733446
E-mail: [email address]
Web:            www.wiltshire.police.uk

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Dear Harwood, Christopher,
I am in receipt of your latest email dated 03 09 12.
I disagree with the content of your email as basically it is untrue. On 07 07 12 I made an FOI request to you, very clearly indicating the information I was entitled to receive within 20 working days. It is now nearly 40 working days since I made that request and you have not fulfilled your legal obligations to me under the FOI act legislation, or indeed your own policies and procedures. When I make an foi request it is YOUR RESPONSIBILITY to provide the information ive asked for, to provide me with assistance in a meaningful way, and to act in accordance with the SPIRIT & VALUES of th Act, which I regret to say you have again failed to do. It is clear you are in need of some retraining. It is not for me to go around making phone calls to various police staff and officers to obtain the information ive asked for, quite possibly for my calls to be ignored as has often happened in the past regarding other matters. It is up to you to provide the information ive asked for, after all some people might rather not see the position of force disclosure decision maker become redundant,or for FOI applicants to have to wait for two months before being told to ring someone else and leave a message ? Surely that is not how an FOI request should be dealt with is it ? Ive contemplated asking for a review of my request, but recently ive found that takes over three months from my experience of Wiltshire Police, and making a complaint is a pointless exercise as your complaints process is no more than a cover up and a shambles as ive experienced. I therefore ask YOU AGAIN to contact the force lead via email, the FOI process you should have adopted in early July,,to obtain the information ive asked about within my request and subsequently, due to the unsatisfactory process that exists here, and to provide the information ive asked for and answers to the questions that have arisen back to this website address please. As you are EXTREMELY LATE in complying with this request, I trust a full and detailed response will be here within five working days ?, today is Monday - a response by Friday ? Im sure you dont want Wiltshire Police to look bad, by not only not complying with the Law, but also by failing to put matters right once this has been identified to you ? The public would expect all police staff and officers to act reasonably and fairly, comply with the Law,to comply with the Equality Act when they know they are dealing with a disabled member of the public, but clearly this is not the case here in Wiltshire.
I ask you to STOP being difficult and obstructive and stop further delaying my request past its Legal due by date. I might think you are deliberately discriminating against me by choosing to act in the way you have - not for the first time within your office!
Yours sincerely,

Steven King

Dear Mr Harwood,
I am encountering significant delays in obtaining the information ive asked for, and the additional questions ive needed to ask following receipt of unclear statements youve made. Maybe you would be kind enough to address and finally clear all outstanding matters here please ?
I have yet to hear from DS Feerick - any update ?
In light of your statement in respect of placing the Hate Crime Policy on the Wiltshire Police website, where on 29 08 12 you stated " This final stage is imminent " I was wondering on what date it would appear ? I look forward to receiving the balance of the information I requested VERY SOON please.
Yours sincerely,

Steven King

Dear Harwood, Christopher,
ELEVEN MONTHS AGO I attempted to obtain certain information through the FOI route of Wiltshire Police. The hate crime policy was sent to me, but from what I can find still does not appear on the Wiltshire Police PUBLIC website for members of the public to refer to ? I wonder if DS Feerick still works for Wiltshire Police, as Ive still not received ANY contact from her, despite waiting for her to contact me for many months ?? Maybe I am not forceful enough ? However I feel many of my questions here remain un answered, but in fairness to the wdtk website I need to close this request, and leave users of this site to see how well Wiltshire Police handle such matters.

Yours sincerely,

Steven King

Harwood, Christopher,

NOT PROTECTIVELY MARKED/UNCLASSIFIED

Mr King,

Please refer to the web link below which will direct you to the Hate Crime policy. My last correspondence with you, on the topic of contact with DS Feerick, was to dial 101 and ask to speak with her. If she is there she will quite happily call you back to save on your call charges, if you prefer; if she is not then leave a message and she will call you back. It sounds like neither has happened? Have you called?

http://www.wiltshire.police.uk/index.php...

Chris Harwood
Force Disclosure Decision Maker
Force Disclosure Unit
Wiltshire Police HQ, London Road, Devizes, Wiltshire, SN10 2DN.
Tel:101 ext 720 3664
01380 733446
E-mail: [email address]
Web:            www.wiltshire.police.uk

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Dear Harwood, Christopher,
I wish I could thank you for your sincerity and the manner in which you responded to my recent email, but I cant !
Different staff in your department handle correspondence in different ways - your own is not the best practice ive seen. In respect of FOI 2012/373, Andrew McConachy the force disclosure manager proved helpful in light of my circumstances - unlike some - when in response to a review he carried out he also kindly stated on 27 11 12 " I have also spoken to DC Feerick on your behalf and have provided her with your contact details so that she can speak with you directly ... if she has not yet made contact with you ( that was on 27 11 12 ) I am assured she will in the near future" BUT IT HASNT HAPPENED - IN LIGHT OF Mr McCONACHYs email DID I NEED TO CALL ?? NO she never did contact me, and I trust you now have a better understanding of the true picture ? Thank you for providing the link to the Hate Crime Policy shown as ' NEW ' on the list of policies, although I note it was introduced as VERSION 2 in DECEMBER 2011, and it appears has gone past the MAY 2013 review date - without being reviewed? Maybe I should refrain from making further comment, after all within my requests and the responses I receive the levels of 'service' by some in Wiltshire Police is clear for all to see !!

Yours sincerely,

Steven King

Juno Clarke left an annotation ()

Why oh why are you wasting this public authorities resources?

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