Harrow Road Complaints

Response to this request is long overdue. By law, under all circumstances, Harrow Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Harrow Borough Council,

Under the Freedom of Information Act 2000, I’d like to make a request regarding complaints filed against the roads regulated by your authority.

During these time periods:
01/04/2014 - 31/03/2015
01/04/2015 - 31/03/2016
01/04/2016 - 31/03/2017
01/04/2017 - 31/03/2018
01/04/2018 - 31/03/2019

Specifically, I’d like to request data on which roads have had the most complaints filed against them regarding their condition.

If this could include:
The specific roads which receive the most complaints regarding road conditions.
The amount of complaints received regarding condition for each of the roads above.

If I could please receive the data in a spreadsheet format, that would be fantastic. Feel free to get in touch if you require any clarification from myself.

Yours faithfully,

Russ Hunter

Community Environment, Harrow Borough Council

Information request
Our reference: 5448111

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Dear Mr. Hunter
 
Thank you for your information request. We will forward it to the
relevant department who will contact you shortly.
 
Information Management Team
Harrow Council
Civic Centre, Civic 1
3rd Floor, West Wing
Station Road
Harrow
HA1 2XF
[Harrow Borough Council request email]
 
 
  
Privacy Notice
We take your privacy seriously and want you to understand the choice and
control you have over the personal data we hold about you. To find out
more, please
view our Privacy Notice at http://www.harrow.gov.uk/privacy

Community Environment, Harrow Borough Council

Information request
Our reference: 5448111

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Dear Mr. Hunter
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 3 January
2020 for the following information:
 
Under the Freedom of Information Act 2000, I'd like to make a request
regarding complaints filed against the roads regulated by your authority.

During these time periods:

01/04/2014 - 31/03/2015

01/04/2015 - 31/03/2016

01/04/2016 - 31/03/2017

01/04/2017 - 31/03/2018

01/04/2018 - 31/03/2019

Specifically, I'd like to request data on which roads have had the most
complaints filed against them regarding their condition.

If this could include:

The specific roads which receive the most complaints regarding road
conditions.

The amount of complaints received regarding condition for each of the
roads above.

If I could please receive the data in a spreadsheet format, that would be
fantastic. Feel free to get in touch if you require any clarification from
myself.

We are dealing with your request under the Freedom of Information Act 2000
and we aim to send a response by 31 January 2020 (which is 20 working days
beginning on the first working day after the date we received your
request).
 
In some cases, a fee may be payable.  If we decide a fee is payable, we
will send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested.  We will carry out an
assessment and if any exemptions apply to some or all of the information
then we might not provide that information to you.  We will inform you if
this is the case and advise you of your rights to request an internal
review and to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Kind regards
 
FOI Officer
Harrow Council
 
 
  
Privacy Notice
We take your privacy seriously and want you to understand the choice and
control you have over the personal data we hold about you. To find out
more, please
view our Privacy Notice at http://www.harrow.gov.uk/privacy