We don't know whether the most recent response to this request contains information or not – if you are Mr Adedeji please sign in and let everyone know.

Harm and difficulties that isolated black and minority ethnic individuals can experience.

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Dear NHS England,

This is a Freedom of Information Request-

Please confirm whether or not you hold the information specified below- and if you do then please send me a copy of all the information you hold fitting the scope of my request.

1.) What is the harm and difficulties that black and minority ethnic individuals can experience as a result of being;
A). In environments (such as waiting rooms, classrooms, the workplace for example) in which mostly everyone else is white .

B). Brought up and/or living in areas in which mostly everyone else is white .

Please note this is a request for information that can be provided under the FOIA it is not a request for personal data.

Yours faithfully,

Mr Adedeji

CONTACTUS, England (NHS ENGLAND), NHS England

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

show quoted sections

FOI, England (NHS ENGLAND), NHS England

Dear Mr Adedeji,

 

Re:      Freedom of Information request (Our Ref: FOI-057652)

 

Thank you for your Freedom of Information (FOI) request dated 21 October
2018.

 

Your exact request was:-

           

“Please confirm whether or not you hold the information specified below-
and if you do then please send me a copy of all the information you hold
fitting the scope of my request.

 

1.) What is the harm and difficulties that black and minority ethnic
individuals can experience as a result of being; A). In environments (such
as waiting rooms, classrooms, the workplace for example) in which mostly
everyone else is white .

 

B). Brought up and/or living in areas in which mostly everyone else is
white .

 

Please note this is a request for information that can be provided under
the FOIA it is not a request for personal data.”

 

NHS England does not hold any recorded information relevant to your
request.

 

It may help if we explain that NHS England is responsible for
commissioning primary care services such as GP and dental surgeries, as
well as some specialised secondary care services. Therefore, any recorded
information NHS England may be able to provide in response to an FOI
request will generally relate to the services NHS England commissions. For
information on commissioned services and the types of information NHS
England holds can be found on our [1]website and [2]publication scheme.
For further information on the NHS, its structure and other NHS
organisations please refer to NHS Choices [3]here.

 

On this occasion, NHS England is unfortunately unable to advise of any
other organisation(s) which may hold this information. However, you may
wish to consider searching for academic research on this subject, which
might be of use to you.

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review by writing to us, within two
months of the date of this letter, to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [4][NHS England request email]

 

Please quote the reference number FOI-057652 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [5][email address]  

Website: [6]www.ico.gov.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [7][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [8][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

 

show quoted sections

Dear NHS England,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS England's handling of my FOI request 'Harm and difficulties that isolated black and minority ethnic individuals can experience.'.

Further to your response to my October 2018 FOI request your ref: FOI-057652

Please carry out an internal review for I am of the opinion that you do hold recorded information fitting the scope of my request and which you have failed to provide me with a copy of.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/h...

Yours faithfully,

Mr Adedeji

CONTACTUS, England (NHS ENGLAND), NHS England

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

show quoted sections

FOI, England (NHS ENGLAND), NHS England

Dear Mr Adedeji,

 

Thank you for email of 29 October 2018. Please see this email as
acknowledgement of your Internal Review request.

 

We endeavour to respond to Internal Reviews within 20 working days.
However, please be aware that on some occasions this has been extended to
40 working days. An officer will be allocated to handle your Internal
Review and will update you accordingly where necessary.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

To communicate with NHS England regarding Freedom of Information (FOI)
requests, enquiries or complaints we ask these are sent directly to NHS
England’s customer contact centre. This is to ensure all communications
are progressed correctly. Their postal address, telephone number and email
details are as follows:- PO Box 16738, Redditch, B97 9PT; 0300 3 11 22 33,
[2][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

 

show quoted sections

FOI, England (NHS ENGLAND), NHS England

Dear Mr Adedeji,

 

Re:      Freedom of Information Internal Review outcome (Our Ref:
FOI-057652 IR)

 

Thank you for your Freedom of Information (FOI) Internal Review request
dated 29 October 2018.

 

Your original FOI request was received by NHS England on 21 October 2018
and read:-

 

“Please confirm whether or not you hold the information specified below-
and if you do then please send me a copy of all the information you hold
fitting the scope of my request.

1.)  What is the harm and difficulties that black and minority ethnic
individuals can experience as a result of being;

a)        In environments (such as waiting rooms, classrooms, the
workplace for example) in which mostly everyone else is white .

b)         Brought up and/or living in areas in which mostly everyone else
is white .

Please note this is a request for information that can be provided under
the FOIA it is not a request for personal data.”

 

Your Internal Review request was received by NHS England on 29 October
2018 and read:-

 

“Please carry out an internal review for I am of the opinion that you do
hold recorded information fitting the scope of my request and which you
have failed to provide me with a copy of.”

 

The FOI Management team have reviewed your request and this letter
provides the outcome of this review. It may be helpful if we first explain
that an Internal Review looks at the handling of, and response given to, a
Freedom of Information request which has previously been made. The scope
of an Internal Review is therefore limited to considering whether the
request(s) was appropriately handled and whether the response given was
accurate and appropriate. An Internal Review cannot consider any new
queries not originally included in the relevant FOI request(s); these
should be submitted as new FOI requests via our Contact Centre.

 

It was noted that your original response was issued within the statutory
guidelines of 20 working days.

 

We have also assessed whether you received an appropriate response to your
request and considered the comments you have set out in your Internal
Review email.

 

It is the conclusion of this review that NHS England’s original response
was accurate and appropriate.

 

As outlined in our original response, the recorded information held by NHS
England is generally in relation to the health services we commission. As
the information you are requesting does not relate to NHS England’s work,
or the services it commissions, it is the conclusion of this review that
no information relevant to your request is held.

 

We also consider that it was appropriate to suggest that you consider
reviewing academic research, which may be of assistance to you.

 

In line with the above, our original response is upheld.

 

We hope that this addresses your concerns. However, if you are not content
with the outcome of the internal review, you have the right to apply
directly to the Information Commissioner for a decision. The Information
Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email] .

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

show quoted sections

FOI, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Mr Adedeji

 

We are writing further to the Information Commissioner’s Office (ICO)
Decision Notice reference FS50819542. We hope that the following advice on
how your request could be refined is helpful.

 

If you were to refine your request for a specific document and its
contributory information, we may be able to comply within the appropriate
limit. We do not recommend that you refine your request to information in
relation to your own contact with NHS England, as we consider that this
would likely be limited to information you already have access to and
would therefore be exempt under section 21 (meaning you would not gain any
further information to that which you already hold).

 

In the hope that it is helpful, we would also like to direct you to the
following publication by the Cabinet Office:

o [1]https://assets.publishing.service.gov.uk...

This report, the “Race Disparity Audit Summary Findings from the Ethnicity
Facts and Figures website” aimed to “[shine] a light on how people of
different ethnicities are treated across public services by publishing
data held by the Government”. We hope that this document is of interest to
you and is of use.

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [2][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

show quoted sections

Dear FOI, England (NHS ENGLAND & NHS IMPROVEMENT - X24),
Further to your 11/10/19 email advising me to refine my; ‘request for a specific document and its contributory information,…’

Please send me a copy of the, ‘contributory information’ of the document described below.

It is a 24 page document which has, ‘NHS England’ printed in the top right hand corner of every page.
I downloaded the document from your website and it has the title of; ‘nhs-providers-wres-implemetation-chairs-and-ceos-17-march-16 ‘

The following link was embedded in the said 24 page document-I have just checked the link and it led to the said 24 page document; nhsproviders.org/media/1846/nhs-providers-wres-implemetation-chairs-and-ceos-17-march-16.pdf

It also states it is ‘version 1.5’

Following are extracts from the document to assist you;
Page 1 states, ‘Race Equality in the NHS Why the NHS Workforce Race Equality Standard is important to the NHS ‘

Page 5 states; ‘There is irrefutable evidence globally that people from black and minority ethnic backgrounds (BME) that live in white majority countries like the US, UK, Canada, Australia and New Zealand have poorer life chances and experiences compared to their white counterparts. Across all indicators this is true
Health – More likely to get chronic diseases and die sooner ‘

Page 6 states; ‘ Micro assaults or stressors
• Being the only BME person in a room
• Not being able to readily get the products for your hair and skin
• Not seeing many people that look like you on billboards, magazines and Journals or on TV, few role models
• Feeling ‘other’ as your cultural norms are different
• Receiving a reduced service in healthcare and in society generally
• Knowing that you have to be twice as good to go half as far
• Your children more likely to be stopped by the police
• People not believing you or your lived experience’

Page 7 state; ‘ The consequences for people
Disillusionment
Unhappiness
Depression
Lack of confidence
Anger/Rage
Lack of belief in the system
Depression
Sadness
Lack of engagement and buy in
Resentment ’

Please note that my previous FOI was meant, as I informed the Commissioner, as a request for a copy of information that was not in relation to my own contact with NHS England.
My previous 21/10/18 FOI did state; ‘Please note this is a request for information that can be provided under the FOIA it is not a request for personal data.’

Yours sincerely,

Mr Adedeji

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Mr Adedeji,
 
Re:     Freedom of Information request (Our Ref: FOI-2001-1124737)
 
Thank you for your Freedom of Information (FOI) request dated 8 April
2020.

NHS England may hold information relevant to your request.  However, we
are unable to begin processing your request without further clarification.

Your exact request was:-

Dear FOI, England (NHS ENGLAND & NHS IMPROVEMENT - X24), Further to your
11/10/19 email advising me to refine my; ‘request for a specific document
and its contributory information,…’

Please send me a copy of the, ‘contributory information’ of the document
described below.

It is a 24 page document which has, ‘NHS England’ printed in the top right
hand corner of every page.
I downloaded the document from your website and it has the title of; 
‘nhs-providers-wres-implemetation-chairs-and-ceos-17-march-16 ‘

The following link was embedded in the said 24 page document-I have just
checked the link and it led to the said 24 page document;
nhsproviders.org/media/1846/nhs-providers-wres-implemetation-chairs-and-ceos-17-march-16.pdf

It also states it is ‘version 1.5’

Following are extracts from the document to assist you; Page 1 states,
‘Race Equality in the NHS Why the NHS Workforce Race Equality Standard is
important to the NHS ‘

Page 5 states; ‘There is irrefutable evidence globally that people from
black and minority ethnic backgrounds (BME) that live in white majority
countries like the US, UK, Canada, Australia and New Zealand have poorer
life chances and experiences compared to their white counterparts. Across
all indicators this is true Health – More likely to get chronic diseases
and die sooner ‘

Page 6 states; ‘ Micro assaults or stressors • Being the only BME person
in a room • Not being able to readily get the products for your hair and
skin • Not seeing many people that look like you on billboards, magazines
and Journals or on TV, few role models • Feeling ‘other’ as your cultural
norms are different • Receiving a reduced service in healthcare and in
society generally • Knowing that you have to be twice as good to go half
as far • Your children more likely to be stopped by the police • People
not believing you or your lived experience’

Page 7 state; ‘ The consequences for people Disillusionment Unhappiness
Depression Lack of confidence Anger/Rage Lack of belief in the system
Depression Sadness Lack of engagement and buy in Resentment ’

Under Section 1(3) of the FOI Act, an authority is not obliged to comply
with an FOI request when it reasonably requires further information in
order to identify and locate the information requested.

Can you please advise what exact information you require as “contributory
information” – can you please clarify what you mean by this?

Please be assured we are keen to assist with your enquiry. However, we
cannot guarantee that Section 12 or any other exemptions under the FOI act
will not apply to any further information requested.

Please send your clarified request to [1][NHS England request email] quoting
your reference number as it appears in the subject bar.

Please quote the reference number FOI - 2004-1175395 in any future
communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

 

show quoted sections

Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),

Your Ref: FOI - 2004-1175395

Re. Your 11/05/20 response, to my 08/04/20 FOI request, which stated;

‘Can you please advise what exact information you require as “contributory information” – can you please clarify what you mean by this?’

My 08/04/20 FOI request followed on from your 11/10/19 email stating;
‘ If you were to refine your request for a specific document and its contributory information, we may be able to comply within the appropriate limit.’

My 08/04/20 FOI quoted from a 24 page document titled, ‘nhs-providers-wres-implemetation-chairs-and-ceos-17-march-16 ‘ to assist your handling of my request.

For example- Page 6, of ‘nhs-providers-wres-implemetation-chairs-and-ceos-17-march-16,’ states; ‘ Micro assaults or stressors • Being the only BME person in a room,’ I am requesting a copy of the information that contributed to the ‘Page 6’ (and also Page’s 5 and 7) statements on and that is what I mean by “contributory information.”

Therefore, my FOI is a request for a copy of all the information you hold that:-
A) Contributed to each of the quoted (pages 5, 6, and 7) statements I sent with my 08/04/20 FOI, and which I have also copied below.

B) Is in the specific document/s that contain the "contributory information" I have specified in request A above.

Following are extracts from the (as mentioned above) 24 page document, titled, ‘nhs-providers-wres-implemetation-chairs-and-ceos-17-march-16,’ to assist you; Page 1 states,
‘Race Equality in the NHS Why the NHS Workforce Race Equality Standard is
important to the NHS ‘

Page 5 states; ‘There is irrefutable evidence globally that people from
black and minority ethnic backgrounds (BME) that live in white majority
countries like the US, UK, Canada, Australia and New Zealand have poorer
life chances and experiences compared to their white counterparts. Across
all indicators this is true Health – More likely to get chronic diseases
and die sooner ‘

Page 6 states; ‘ Micro assaults or stressors • Being the only BME person
in a room • Not being able to readily get the products for your hair and
skin • Not seeing many people that look like you on billboards, magazines
and Journals or on TV, few role models • Feeling ‘other’ as your cultural
norms are different • Receiving a reduced service in healthcare and in
society generally • Knowing that you have to be twice as good to go half
as far • Your children more likely to be stopped by the police • People
not believing you or your lived experience’

Page 7 state; ‘ The consequences for people Disillusionment Unhappiness
Depression Lack of confidence Anger/Rage Lack of belief in the system
Depression Sadness Lack of engagement and buy in Resentment ’ ‘

If I may remind you of the following;
‘3. The Commissioner requires NHS England to take the following steps to ensure compliance with the legislation:
Provide the complainant with advice and assistance to allow him, if it is possible to do so, to formulate a request which can be answered within the appropriate limit. If NHS England considers it is not possible for the request to be reformulated in such a manner, it is to explain to the complainant why it says that is the case. ’ Reference: FS50819542

Yours sincerely,

Mr Adedeji

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear  Adedeji ,

Thank you for your communication dated 25 May 2020.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely, 

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33
Email: [3][NHS England request email]

‘High quality care for all, now and for future generations’

 

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Mr Adedeji please sign in and let everyone know.