Dear Department for Work and Pensions,
I would like you to send me an electronic version of any information guidance toolkits given or accessible to staff who undertake Hardship Payment interviews and on how they reach calculations for an award, so they may be guided in what they do.
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
Please find attached our response to your Freedom of Information request.
DWP Freedom of Information Team.
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