Hard Copies of staff books

Glen Turnbull made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Transport for London,

Can you please provide me with hard copies of the following documents?

1 The most recent copy of The Knowledge, the handbook issued to
frontline Underground staff

2 The most recent copy of The Big Red Book he handbook issued to
Bus staff

My postal Address will be submitted via the FOI email address once a reference number has been issued
Thanks in adance

Yours faithfully,

Glen Turnbull

FOI, Transport for London

Dear Mr Turnbull

TfL Ref: 1379-1516

Thank you for your email received by Transport for London (TfL) on 23 October 2015. I am sorry for the delay in getting back to you.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy.

A response will be provided to you by 20 November 2015. We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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FOI, Transport for London

3 Attachments

Dear Mr Turnbull

 

TfL Ref: 1379-1516

 

Thank you for your email received by us on 23 October 2015 asking for
current hard copies of the Big Red Book guidance publication for bus staff
and London Underground staff handbook, The Knowledge.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold some of the information you require.

 

Attached is a pdf the latest edition of the Big Red Book publication. Also
attached is an edition of The Knowledge that we do hold; this particular
publication is no longer in circulation. Its replacement has only been
made available via staff devices, therefore we are unable to provide you
with a copy.

 

Please note that in accordance with section 11 of the Act, we have
provided the information you have requested in an accessible format where
by you can print a hard copy for your own use, as the cost to us of
printing and posting a hard copy to you is not reasonably practicable on
this occasion.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear FOI,

The PDF file you send me is incomplete due to the face that the Bus Service Guide is missing by the content table this equates to over 148 pages missing.

Also as this document is printed in bulk for the drivers i can not see that as a cost concern if the cost posting is the true issue then i will be willing to travel to a TfL office where i can pick up a copy

Yours sincerely,

Glen Turnbull

FOI, Transport for London

Dear Mr Turnbull

Thank you for your email. We will look into the pages you state are missing below and respond shortly.

Regarding printing both the guides, in accordance with section 11 of the FOI Act a requester may express a preference for having the information communicated by a particular means, namely a hard copy of the information, however a public authority is only obliged to make the information available by the preferred means so far as reasonably practicable. This will depend on factors such as how the information is held, the cost of complying with the preference and the public authority’s resources. If required a public authority may charge a fee to cover the cost of communicating the information in the specified format.

In this instance the information you seek is held in electronic format and has been provided to you as such. You mention that these guides are printed in bulk for use by drivers. This will be done too assist staff members in performing their duties on the transport network and as you are not a member of staff and these guides will not assist you in performing your duties, the financial cost of providing hard copies for you is not considered reasonable.

As advised in our previous response, you are able to print your own hard copy of each guide from the electronic versions we provided.

Yours sincerely

Emma Flint
Information Access Adviser
Transport for London
[TfL request email]

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Dear FOI,

Can you provide me with an update on this it seams that TfL love to forfull request partaly and then forget the request is still open after the 20 working day deadline

Yours sincerely,

Glen Turnbull

FOI, Transport for London

Dear Mr Turnbull

Thank you for your email. We are still awaiting the information from the business team and will be in touch as soon as we have it.

Kind regards
Emma Flint
Information Access Adviser
Transport for London

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FOI, Transport for London

2 Attachments

Dear Mr Turnbull

 

TfL Ref: 1379-1516

 

Further to your emails received by us on 24 and 18 November 2015 regarding
your Freedom of Information request.

 

Attached a copy of the missing Bus Service Guide, as requested. I am sorry
that this was not included previously.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

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Paul Brown left an annotation ()

I have found that other requests for the big red book where the latest one is provided, excludes the bus service guide like this request.

https://www.whatdotheyknow.com/request/b...

Glen Turnbull left an annotation ()

Copies of the electronic Big Red Book without the Bus service Guide are incomplete also your comment was made after they had provided with the missing part

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