Happy Lane

Response to this request is long overdue. By law, under all circumstances, Bristol Waste Company Limited should have responded by now (details). You can complain by requesting an internal review.

Dear Bristol Waste Company Limited,

1. Could you please tell me why the following has not been actioned
2. When it will be actioned

Your street cleaning report
Thanks for reporting a street cleaning issue on Happy Lane, Bishopston, Bristol.

Your reference for this report is 03339818.

We aim to resolve the issue by 12 noon on the next working day from the day you reported the issue.

We won't contact you again unless you've asked to be contacted in your report or we need more information.

Details of your report:
Report type:
Weeds

Size:
Over 5metres

Description of the issue:
Lane needs to be weeded and litter picked.

Thanks,

Bristol City Council

Yours faithfully,

Simon Davis

BWC Escalation, Bristol Waste Company Limited

Dear Simon Davies,

Thank you for your e-mail.

Our waste management system shows that this job was completed and closed on the 21st August 2019. The Street Cleansing Supervisor for the area carried out a site visit yesterday (26th November) to check on the area. Minimal litter was found, there are some small weeds around from new growth. We have requested the mechanical sweeper to attend the area.

Please note that any Freedom of Information Requests must be made through Bristol City Council. You can do this by online by using the following form: https://www.bristol.gov.uk/data-protecti...

You can also contact Bristol City Council Waste Services team if you would like an update on any street cleansing/fly-tipping jobs you have reported. You can contact the Waste Services Team by calling 0117 9222100 or by e-mailing [email address]

Kind Regards,

Customer Services Team
Bristol Waste Company
Albert Road
Bristol
BS2 OSX
www.bristolwastecompany.co.uk

show quoted sections

Dear Bristol Waste Company Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Bristol Waste Company Limited's handling of my FOI request 'Happy Lane'.

The lane has not been cleaned. weeds and debris still litters both sides of the lane. I would suggest that you need a manual crew to shovel out the gutters and to remove the weeds.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/h...

Yours faithfully,
Simon Davis

Dear BWC Escalation,

what is happening?

Yours sincerely,

sd

BWC Escalation, Bristol Waste Company Limited

2 Attachments

Dear Simon Davies

Happy Lane - 03423926

I have checked our systems and there is a report for Happy Lane which was logged on Tuesday 18th February under reference 03423926.

As per the attached photos a crew attended the site and there was no waste visible at the location.

Thank you

Customer Services Team
www.bristolwastecompany.co.uk

Bristol Waste Company
Albert Road, Bristol, BS2 0XS

show quoted sections

Dear BWC Escalation,

If you go further up the lane you'll find gutters with soil and weeds in them. It will require a shovel to remove and not just a broom. Happy to meet you on site.

Yours sincerely,

sd

BWC Escalation, Bristol Waste Company Limited

Dear Simon Davies

Happy Lane

Street issues such as fly-tipping, litter, and the removal of weeds should be logged either by ringing Bristol City Council on 0117 922 2100 or by using the following web form on the Bristol City Council website:

https://www.bristol.gov.uk/report-a-stre...

Thank you

Customer Services Team
www.bristolwastecompany.co.uk

Bristol Waste Company
Albert Road, Bristol, BS2 0XS

show quoted sections

Dear BWC Escalation,

I did raise it in October 2019

report is 03339818.

Yours sincerely,

sd

Dear BWC Escalation,

What do you want me to clarify?

Yours sincerely,

sd