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Hanover Displays Database

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Dear Reading Transport Limited,

May I please request a copy of the Reading Buses Hanover Displays database for personal use?

Yours faithfully,

Callum Owen

Dear Reading Transport Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Reading Transport Limited's handling of my FOI request 'Hanover Displays Database'.

My original request was made on 25 August 2019, and is now long overdue.

By law, under all circumstances, Reading Transport Limited should have provided a response within 20 working days, and this is the basis for my request for an internal review.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/h...

Thank you.

Yours faithfully,

Callum Owen

Reading Buses Customer Services, Reading Transport Limited

##- Please type your reply above this line -##

**Due to a large amount of customer communication, there may be a delay in
responding to your mail. If your enquiry is urgent, please call customer
services on 01189594000**

Thank you for writing. We have received your request (Reference: 50355)
and will reply as soon as we can.

If you are making a comment about one of our buses, please make sure you
provide details about your journey so that we can identify the right one.
If you haven't provided these details already, please reply to this email
with your journey date, time, route number or name and any other
information you feel is important to your enquiry.

If you have asked us a question we will try and respond within a working
day (Monday to Friday 0900 - 1700 excluding Bank Holidays). If you have
made a comment that we need to investigate further, we will do our best to
get back to you within 10 working days. However, if your query is urgent
please call us on 0118 959 4000 and mention your reference number: 50355.

Kind regards,

Customer Service Team
Reading Buses

Callum Owen

Dec 3, 14:31 GMT

Dear Reading Transport Limited,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Reading Transport Limited's
handling of my FOI request 'Hanover Displays Database'.

My original request was made on 25 August 2019, and is now long overdue.

By law, under all circumstances, Reading Transport Limited should have
provided a response within 20 working days, and this is the basis for my
request for an internal review.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[1]https://www.whatdotheyknow.com/request/h...

Thank you.

Yours faithfully,

Callum Owen

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References

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Laurence Jenkins, Reading Transport Limited

2 Attachments

Dear Callum,

 

Thank you for your email. 

 

After looking at your complaint, I can see that the reason you did not
receive a response is because your request was not received by anybody at
Reading Buses.   

 

The Hanover Database contains some commercially sensitive information,
particularly around private and contracted services and events that we
have operated or may operate in the future, therefore I am unable to share
this with you at the moment. 

 

All of our scheduled routes and destinations are available for anybody to
view on our website, reading-buses.co.uk, or alternatively we have printed
timetables that are available at a number of locations in Reading. 

 

With best wishes,

 

Laurence Jenkins

Finance Director - Reading Buses

 

 

 

[1]Description: reading colour bar strip FINAL

 

Laurence Jenkins

Finance Director

 

 

[2]reading mono small

Great Knollys Street

Reading RG1 7HH

[3]www.reading-buses.co.uk

 

 

 [4][FOI #599510 email]

[5]Callum OwenToday 14:31

 

Dear Reading Transport Limited,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Reading Transport Limited's
handling of my FOI request 'Hanover Displays Database'.

My original request was made on 25 August 2019, and is now long overdue.

By law, under all circumstances, Reading Transport Limited should have
provided a response within 20 working days, and this is the basis for my
request for an internal review.

A full history of my FOI request and all correspondence is available on
the Internet at this
address: [6]https://www.whatdotheyknow.com/request/h...

Thank you.

Yours faithfully,

Callum Owen

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #599510 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[8]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[9]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

 

References

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7. mailto:[FOI #599510 email]
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We don't know whether the most recent response to this request contains information or not – if you are Callum Owen please sign in and let everyone know.