Hampshire Constabulary's Use of Technology when Interacting with the Public

Hampshire and Isle of Wight Constabulary did not have the information requested.

Dear Hampshire Constabulary,

I would like to request information for the following questions/queries:

What apps or chatbots does your force use to communicate with the public?

Can the app/chatbot be considered “smart” (obtaining natural language understanding, natural language generation and machine learning engines)?

If you do not make use of "smart" technology, what is your reasoning behind this decision?

Are these chatbots/apps used within third party applications or websites, such as Facebook?

Which service providers develop, deliver and/or maintain these apps/chatbots?

How much has been spent on this app/chatbot since the contract began?

What is the duration of the contract and has it been extended?

Please share any evaluation, review or report of the use of application or chatbot.

Please indicate how these chatbots or apps contribute to public confidence.

Please share the most recent force-level (NOT national level) document relating to how the force plans to gain or improve public confidence.

Please share any official protocol or guidance for the use of the app or bot.

Yours faithfully,

Matilda Woods

Hampshire and Isle of Wight Constabulary

***** Auto Response from Public Access*****

Thank you for contacting the Joint Information Management Unit.

Please accept this reply as acknowledgement that we have received your enquiry.

Although every effort will be made to ensure a response is provided within statutory deadlines, due to current circumstances and a substantially elevated workload at this time, delays may be unavoidable. We apologise for any inconvenience and will endeavour to process your request as quickly as is practicable.

Thank you for your patience and we apologise for any inconvenience caused.

Please see below a link to the relevant area of our force website which may also assist:-

https://www.hampshire.police.uk/rqo/requ...

https://www.thamesvalley.police.uk/rqo/r...

Internal staff - Although we will also aim to get back to you as quickly as possible, please find relevant material on the JIMU intranet/knowzone pages.

Public Access Department
Joint Information Management Unit | Hampshire Constabulary & Thames Valley Police
Address: Hampshire Constabulary, Mottisfont Court, Tower Street, Winchester, Hampshire, SO23 8ND

Information Management Helpdesk:
Hampshire [email address]<mailto:[email address]> /
Thames Valley [email address]<mailto:[email address]> /

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Hampshire and Isle of Wight Constabulary

Dear Matilda Woods

 

FREEDOM OF INFORMATION REQUEST REFERENCE NO: HC/1453/21

 

The following request for information under the Freedom of Information Act
was received by the Public Access office at Hampshire Constabulary on the
date listed above:

 

What apps or chatbots does your force use to communicate with the public?

 

Can the app/chatbot be considered "smart" (obtaining natural language
understanding, natural language generation and machine learning engines)?

 

If you do not make use of "smart" technology, what is your reasoning
behind this decision?

 

Are these chatbots/apps used within third party applications or websites,
such as Facebook?

 

Which service providers develop, deliver and/or maintain these
apps/chatbots?

 

How much has been spent on this app/chatbot since the contract began?

 

What is the duration of the contract and has it been extended?

 

Please share any evaluation, review or report of the use of application or
chatbot.

 

Please indicate how these chatbots or apps contribute to public
confidence.

 

Please share the most recent force-level (NOT national level) document
relating to how the force plans to gain or improve public confidence.

 

Your request will be considered in accordance with the legislation and you
will receive a response within the statutory timescale of 20 working days,
subject to the provisions of the Act.  In the unlikely event that
Hampshire Constabulary is unable to meet the 20 working day deadline, you
will be informed as soon as possible and given a revised time-scale for
response.

 

To be accepted, any clarification(s) to your request must be submitted in
writing directly to the Public Access team at Hampshire Constabulary. 

If your request requires either full or partial transference to another
public authority, you will be informed.  Should you have any further
enquiries concerning this matter, please write to Public Access quoting
the reference number above.

Kind regards

 

Mark Farrow | Public Access Officer

Joint Information Management Unit | Hampshire Constabulary & Thames
Valley Police

Address Hampshire Constabulary, Mottisfont Court, Tower Street,
Winchester, Hampshire, SO23 8ZD

 

Information Management Helpdesk:

Hampshire        [1][email address]

Thames Valley   [2][email address]

 

 

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References

Visible links
1. mailto:[email address]
2. mailto:[email address]

Dear Hampshire Constabulary,

I am writing to obtain some clarification on when I will receive a response to my request. By law you should have responded promptly by 2 July 2021. Please let me know if I will still be granted the information requested.

Yours sincerely,

Matilda Woods.

Hampshire and Isle of Wight Constabulary

***** Auto Response from Public Access*****

Thank you for contacting the Joint Information Management Unit.

Please accept this reply as acknowledgement that we have received your enquiry.

Although every effort will be made to ensure a response is provided within statutory deadlines, due to current circumstances and a substantially elevated workload at this time, delays may be unavoidable. We apologise for any inconvenience and will endeavour to process your request as quickly as is practicable.

Thank you for your patience and we apologise for any inconvenience caused.

Please see below a link to the relevant area of our force website which may also assist:-

https://www.hampshire.police.uk/rqo/requ...

https://www.thamesvalley.police.uk/rqo/r...

Internal staff - Although we will also aim to get back to you as quickly as possible, please find relevant material on the JIMU intranet/knowzone pages.

Public Access Department
Joint Information Management Unit | Hampshire Constabulary & Thames Valley Police
Address: Hampshire Constabulary, Mottisfont Court, Tower Street, Winchester, Hampshire, SO23 8ND

Information Management Helpdesk:
Hampshire [email address]<mailto:[email address]> /
Thames Valley [email address]<mailto:[email address]> /

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Dear Hampshire Constabulary,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Hampshire Constabulary's handling of my FOI request 'Hampshire Constabulary's Use of Technology when Interacting with the Public'.

I still have not recieved a response to my FOI request.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/h...

Yours faithfully,

Matilda Woods

Hampshire and Isle of Wight Constabulary

Dear Ms Woods

I am writing in response to your email in which you request an internal review and can advise that it is not possible to request an internal review until this department has provided you with a response.

I can advise you that your request is currently being worked on and apologise for the delay however we endeavour to respond as soon as we are in a position to do so.

Kind regards

Rosalind

Rosalind Howell | Public Access Assistant
Joint Information Management Unit | Hampshire Constabulary & Thames Valley Police
Address: Hampshire Constabulary, Mottisfont Court, Tower Street, Winchester, Hampshire SO23 8ZD.

Information Management Helpdesk:
Hampshire :[email address]
Thames Valley: [email address]

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Hampshire and Isle of Wight Constabulary

1 Attachment

 

 

Mark Farrow | Public Access Officer

Joint Information Management Unit | Hampshire Constabulary & Thames
Valley Police

Address Hampshire Constabulary, Mottisfont Court, Tower Street,
Winchester, Hampshire, SO23 8ZD

 

Information Management Helpdesk:

Hampshire        [1][email address]

Thames Valley   [2][email address]

 

 

show quoted sections

References

Visible links
1. mailto:[email address]
2. mailto:[email address]