Gunnislake Fisheries

Matt Kane made this Freedom of Information request to Environment Agency

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Environment Agency,
Please provide under the Environmental Information Regulations all communication between the Environment Agency and Gunnislake Fisheries Ltd, its members, shareholders and officers.

I would prefer to receive this information electronically. If any exception is to be engaged, please provide full details of the public interest tests performed, including the arguments considered for and against disclosure and the weight applied to each factor.

Yours faithfully,

Matt Kane

Enquiries, Unit, Environment Agency

Thank you for contacting the Environment Agency.

 

So when can I expect a response?

You can expect to receive a reply from us within 2 working days for most
general enquiries. If your enquiry is of a technical nature it could take
up to 10 working days. Please note that bank holiday days and weekends are
not classed as a working day.

 

If your enquiry refers to a Waste Exemption application you can expect to
receive a response within 5 working days (If you have applied for a T11
exemption you should expect to receive a response within 25 working days)

 

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example the
customer charter for an e-mail received on a Friday, will start on the
following Monday (providing this isnÂ’t a bank holiday).

 

For further information on our Customer Charter please visit our website 

[1]http://www.environment-agency.gov.uk/abo...

 

But my e-mail refers to an Environmental Incident, wonÂ’t it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80
70 60. For more details about incident reporting please see:

http://www.environment-agency.gov.uk/con...

 

What do I need to do if I require a response to my e-mail before the end
of the ten working days and it isnÂ’t an incident?

You can contact our National Customer Contact Team on 08708 506 506,
Monday to Friday between 8am and 6pm, they will be happy to assist you.

 

Will I be charged for e-mail information?

Please note that there may be a charge for the provision of information in
line with the 'Charging for Information' policy, however this isnÂ’t
always the case for a general enquiry. Please visit our website
for further charging information:

[2]http://www.environment-agency.gov.uk/bus...

 

 

Kind regards

National Customer Contact Team

08708 506506

 

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

 

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

 

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

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http://www.environment-agency.gov.uk/abo...
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3. http://www.environment-agency.gov.uk/

Enquiries, Unit, Environment Agency

Good Afternoon Matt,

Thank you for contacting the Environment Agency.

I have spoken with our Freedom of Information requests team and they ask if Gunnislake Fisheries has more than the one registered address listed with Companies House?

If they have sites in more than one region this will make the request a National Request, if not it will be regional.

If you could get back to us as soon as possible we will endeavour to process your request as fast as possible. Once the Freedom of Information team have the additional information they have 20 working days in which to reply.

Thanks again, please get in touch if you have any questions.

Best Regards,

Alexander Haigh
The Duty of Care Team
National Customer Contact Centre
Part of National Operations
The Environment Agency
03708 506 506

www.environment-agency.gov.uk

How would you rate the service you've received from us?
Let us know by completing our short online customer survey.
https://web.questback.com/theenvironment...

show quoted sections

Good afternoon Alexander,
As far as I am aware, they only have one official address, the registered office in Devon.

Regards,

Matt Kane

Enquiries, Unit, Environment Agency

Thank you for contacting the Environment Agency.

 

So when can I expect a response?

Our customer charter for general enquiries is 10 working days but you can
expect to receive a reply from us within 2 working days. If your enquiry
is of a technical nature this could take up to 20 working days. Please
note that bank holiday days and weekends are not classed as a working day.

 

If your enquiry refers to a Waste Exemption application you can expect to
receive a response within 5 working days (If you have applied for a T11
exemption you should expect to receive a response within 25 working days)

 

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example the
customer charter for an e-mail received on a Friday, will start on the
following Monday (providing this isnÂ’t a bank holiday).

 

For further information on our Customer Charter please visit our website 

[1]http://www.environment-agency.gov.uk/abo...

 

But my e-mail refers to an Environmental Incident, wonÂ’t it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80
70 60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

 

What do I need to do if I require a response to my e-mail before the end
of the ten working days and it isnÂ’t an incident?

You can contact our National Customer Contact Team on 03708 506 506,
Monday to Friday between 8am and 6pm, they will be happy to assist you.

 

Will I be charged for e-mail information?

Please note that there may be a charge for the provision of information in
line with the 'Charging for Information' policy, however this isnÂ’t
always the case for a general enquiry. Please visit our website
for further charging information:

[3]http://www.environment-agency.gov.uk/bus...

 

Kind regards

National Customer Contact Team

03708 506506

 

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

 

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

 

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[4]www.environment-agency.gov.uk

References

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http://www.environment-agency.gov.uk/bus...
4. http://www.environment-agency.gov.uk/

Enquiries, Unit, Environment Agency

Dear Matt,
 
Thank you for your email regarding your freedom of information request for
Gunnislake Fisheries.
 
For your information, I have passed your query to our local External
Relations Team (Planning and Corporate Services) for advice. They will
check whether we hold this information and they will be in touch with you
shortly.
 
The External Relations team have 20 working days from the date we receive
your enquiry to provide a response, and they will get this to you as soon
as possible.
 
Should you wish to contact them in the meantime, their details are below.
 
External Relations
Planning and Corporate Services
Environment Agency
South West Region, Devon Area
Exminster House
Miller Way
EXMINSTER
EX6 8AS
 
Please quote your Enquiry Ref 111107/AG19  in your correspondence with us.
 

If we can be of further assistance, please contact us again. Our telephone
number is 03708 506 506.

 

Kind regards,

 

Anna Goss

Customer Service Advisor

[1]www.environment-agency.gov.uk

Environment Agency

National Customer Contact Centre

Part of National Operations

03708 506 506

 

 

How would you rate the service you’ve received from us?
Let us know by completing our short online customer survey.
[2]https://web.questback.com/theenvironment...
 

show quoted sections

SW Devon, Customer Contact, Environment Agency

Dear Matt,
 
Many thanks for you enquiry regarding Gunnislake Fisheries. In order for
us to help you further can I ask that you be a little more specific with
your request. When you ask for all communication, can I ask what this
would be in relation to? We have many departments dealing with different
areas of work and I would like to speed your request up by making sure I
send your enquiry to the correct team. Also over what time period would
you like us to look?
 
I look forward to hearing from you so that we can progress your enquiry.
 
Kind regards
 

Jo Hallett

Communications Officer

В‰ usual hours worked:  

09.00 - 17.00 Mon

09.00 - 13.00 Tue

09.00 - 17.00 Wed

_________________________________

* Environment Agency

Customer & Media Communications

Exminster House

Miller Way

Exminster

Devon

EX6 8AS

_________________________________

8   [1][email address]

 
 

show quoted sections

Dear Jo Hallett,
The company in question owns large stretches of the River Tamar. This includes land adjacent to the EA monitoring facility at Gunnislake Weir. I am looking for all communication with them, including information about access, invasive species, flooding, salmon and any other communication which the EA would have with a major river owner such them. Hopefully this will help you find the correct team.

If you need to restrict the time period, can you provide it from 2005 to date.

Yours sincerely,

Matt Kane

SW Cornwall, Customer Contact, Environment Agency

1 Attachment

Dear Lorna
 
This request comes from "Whatdotheyknow.com", so will go straight on their
website.  Can you check that this ack is OK - see below.  Also, I have
attached the request and some information. Our response will include a
Flood Defence consent which is not Public Register.  Can you please let me
know what can go out from the Flood Defence Consent file - this may take a
day to go through. ie. does everything in the consent file need to be
disclosed with the consultees comments included? Can these be withheld
under any of the exemptions?
 
Could you call me to discuss it please.  As this is going  on the web, I
need to be doing it right.  Many thanks,
 
Maggie
Maggie Summerfield, Communications Officer

Tel: (int) 724 5086   Tel: (ext): 01208 265086

Email:  [1][email address]

 
=========================================================
ACKNOWLEDGEMENT
Dear Matt
 
I have been passed on your FOI request by a colleague Jo Hallett, and am
acknowledging your request dated 4 November.  We received clarification
from you on 10 November.
 
The information you require is environmental and as such it comes under
the provisions of the Environmental Information Regulations 2004 (EIR)
which allows us 20 working days to reply.  We will respond by 2 December
2011.

 

Please contact me if you have any further queries.

 

Kind regards

 

Maggie Summerfield

Customer and Media Communications Team

Environment Agency

Devon & Cornwall Area, Sir John Moore House, Victoria Square, Bodmin,
Cornwall PL31 1EB

Direct Dial: 01208 265086

Email:  [2][email address]

 
S There are just over half a million people in the South West who live and
work in properties at risk of flooding. Are you one of
them?       [3]www.environment-agency.gov.uk/floodsouthwest
 

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

 

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

 

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[4]www.environment-agency.gov.uk

References

Visible links
1. file:///tmp/blocked::blocked::mailto:[email address]
2. file:///tmp/blocked::mailto:[email address]
3. http://system.newzapp.co.uk/GLink.asp?LI... http://www.environment-agency.gov.uk/flo...
file:///tmp/blocked::http:/system.newzapp.co.uk/GLink.asp?LID=MzQ4ODI3NCwxMzkxNzk5MDY=
4. http://www.environment-agency.gov.uk/

SW Cornwall, Customer Contact, Environment Agency

SW Cornwall, Customer Contact would like to recall the message, "C/CSC/1412 Gunnislake Fisheries acknowledgement and ".

Information in this message may be confidential and may be legally privileged. If you have received this message by mistake, please notify the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to under the Freedom of Information Act, Data Protection Act or for litigation. Email messages and attachments sent to or from any Environment Agency address may also be accessed by someone other than the sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our terms and conditions which you can get by calling us on 08708 506 506. Find out more about the Environment Agency at www.environment-agency.gov.uk

SW Cornwall, Customer Contact, Environment Agency

Dear Matt
 
I have been passed on your FOI request by a colleague Jo Hallett, and am
acknowledging your request dated 4 November.  We received clarification
from you on 10 November.
 
The information you require is environmental and as such it comes under
the provisions of the Environmental Information Regulations 2004 (EIR)
which allows us 20 working days to reply.  We will respond by 2 December
2011.

 

Please contact me if you have any further queries.

 

Kind regards

 

Maggie Summerfield

Customer and Media Communications Team

Environment Agency

Devon & Cornwall Area, Sir John Moore House, Victoria Square, Bodmin,
Cornwall PL31 1EB

Direct Dial: 01208 265086

Email:  [1][email address]

 
S There are just over half a million people in the South West who live and
work in properties at risk of flooding. Are you one of
them?       [2]www.environment-agency.gov.uk/floodsouthwest
 

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

 

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

 

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

Visible links
1. file:///tmp/blocked::mailto:[email address]
2. http://system.newzapp.co.uk/GLink.asp?LI... http://www.environment-agency.gov.uk/flo...
file:///tmp/blocked::http:/system.newzapp.co.uk/GLink.asp?LID=MzQ4ODI3NCwxMzkxNzk5MDY=
3. http://www.environment-agency.gov.uk/

SW Devon, Customer Contact, Environment Agency

Dear Matt

RE: Request for information under the Freedom of Information Act 2000
(FOIA) / Environmental Information Regulations 2004 (EIR)

We refer to your request for information regarding Communication between
the Environment Agency and Gunnislake Fisheries.

Requests for information that is recorded are generally governed by the
Freedom of Information Act 2000 (FOIA).The information you have requested
is environmental and it is therefore exempted from the provisions of FOIA
by FOIA s.39(1). We are therefore considering your request under the
provisions of the Environmental Information Regulations 2004 (EIR).

We calculated that our response was due on 8 December 2011. However due to
the complexity and volume of information requested, it is impracticable
either to comply with the request within that period or to make a decision
to refuse to do so.

We are therefore extending the period within which we will respond from 20
working days to 27 working days. We calculate therefore that our response
is due by 20 December 2011. We will of course endeavour to respond to you
before then if we can.

If you are not satisfied with our decision not to supply the requested
information within 20 working days, you can contact us to ask for our
decision to be reviewed. If you are still not satisfied following this,
you can then make an appeal to the Information Commissioner, who is the
statutory regulator for Freedom of Information. The address is: Office of
the Information Commissioner, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF. Tel: 01625 545700.
Fax: 01625 524 510.
Email:[email address]. 
Website: http//www.informationcommissioner.gov.uk

Yours sincerely

 Jo Hallett

Communications Officer

В‰ usual hours worked:  

09.00 - 17.00 Mon

09.00 - 13.00 Tue

09.00 - 17.00 Wed

_________________________________

* Environment Agency

Customer & Media Communications

Exminster House

Miller Way

Exminster

Devon

EX6 8AS

_________________________________

8   [1][email address]

show quoted sections

SW Devon, Customer Contact, Environment Agency

Dear Matt,
 
I have our response ready to send to you, but its 25.9mb in size. Do you
have a postal address I can send a disc to?  
 
Kind regards
 

Jo Hallett

Communications Officer

В‰ usual hours worked:  

09.00 - 17.00 Mon

09.00 - 13.00 Tue

09.00 - 17.00 Wed

_________________________________

* Environment Agency

Customer & Media Communications

Exminster House

Miller Way

Exminster

Devon

EX6 8AS

_________________________________

8   [1][email address]

 

show quoted sections

Dear Jo,

Thanks getting back to me. I'd rather not give my postal address, as this correspondence is public. However, an easier way of you sending me the large files can be found here:
http://www.whatdotheyknow.com/help/offic...

Regards,

Matt

Jo Hallett, Environment Agency

1 Attachment

Dear Matt

Please find attached a PDF document which is our response. I have
combined all documents into one as I am only able to attach one
file.

I hope that this information will be of use to you. At the end of
the document is a copy of our standard notice which tells you how
you may use the information that we provide. Please ensure you are
aware of its contents

Kind regards

Jo Hallett Communications Officer

Dear Jo,

That's great. Thank you for your help.

Yours sincerely,

Matt Kane