barbara sunley made this Freedom of Information request to Department for Work and Pensions

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The request was partially successful.

Dear Department for Work and Pensions,

Could you send me copies of these guides .Decision making and appeals (1) case recorder DMAR (2) contingency guide (3) known problems guide (4) release contents guide (5)user guide .Quality assurance frame work guides (1) customer experience (2) ESA -IBR decision making and mandatory reconsideration plus DISC3 user guide .Customer management medical guidance -decision makers guide .Lastly vulnerability instructions -additional support for individuals

Yours faithfully,

barbara sunley

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Dear Barabra Sunley
Please find attached our response to your recent Freedom of Information
Yours sincerely
DWP Central Freedom of Information Team

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