Guidance on procedure for 'absent joint tenants' in UC claims

Currently waiting for a response from Department for Work and Pensions, they should respond promptly and normally no later than (details).

Glenys Harriman

Dear Department for Work and Pensions,

1. Please provide any current guidance to WP staff on the correct process in dealing with claims for UC where there is an absent joint tenant (aka 'untidy tenancy'), including the process for landlords to confirm an 'absent joint tenant' when verifying the rent via the landlord portal.

2. We are aware that there has been an issue with the way Managed Payments to Landlords have been paid in such cases, ie 50% via the MPTL and 50% via Third Party to Landlord payments. Please provide any document or guidance that confirms that this is now corrected (or not).

3. In June 2020 Spotlight guidance stated that absent joint tenancy cases would not be verified through the landlord portal. Please provide any updates to this Spotlight or any other documentation/guidance that shows whether or not this is still the case.

Thank you
Yours faithfully,

Glenys Harriman

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DWP Central FOI Team,

3 Attachments

Dear Glenys Harriman,

I am writing in response to your request for information, received 3rd
May.

Yours sincerely,

DWP Central FoI Team

Glenys Harriman

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Guidance on procedure for 'absent joint tenants' in UC claims'.

I received answers to questions 1 and 3 but not to question 2:
"2. We are aware that there has been an issue with the way Managed Payments to Landlords have been paid in such cases, ie 50% via the MPTL and 50% via Third Party to Landlord payments. Please provide any document or guidance that confirms that this is now corrected (or not)."

Nothing in any of the documents provided, or linked to, mentioned MPTLs in absent joint tenancy cases.
Please provide an answer / documents clarifying this issue.
Thank you

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/g...

Yours faithfully,

Glenys Harriman

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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