This is an HTML version of an attachment to the Freedom of Information request 'Guidance on closing ESA claims'.

DWP Central Freedom of 
Information Team
Caxton House
6-12 Tothill Street
Rachel Service 
DWP Website
Our Ref: FOI2023/80658
7 November 2023
Dear Rachel Service,
Thank you for your Freedom of Information (FoI) request received on 20 October. You wrote:
“As part of Managed Migration process some ESA claimants will have their claims closed 
if they do not claim UC by their 'deadline'. Please can you provide the guidance that staff 
use when deciding to close an ESA claim and safeguarding vulnerable claimants. 
Additionally, if it is not mentioned in that guidance can you provide guidance on how staff 
know that a claimant is vulnerable and will need safeguarding.”
DWP Response
We confirm that we do hold the information you have requested.
Please find attached the following sections of our Operational Instructions / Guidance:
Move to Universal Credit (managed migration) 
Complex needs overview
Protecting claimants at risk
Identifying vulnerability
Claim Closure
If you have any queries about this letter, please contact us quoting the reference number 
Yours sincerely,
DWP Central Freedom of Information Team
Department for Work and Pensions
Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing or by writing to: DWP Central FoI Team, Caxton 
House, 6-12 Tothill Street, London, SW1H 9NA. 

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of this letter. Please note we are not obliged to provide a review if it is requested after more 
than 40 working days.
If you are not content with the outcome of the internal review, you may apply directly to the 
Information Commissioner’s Office for a decision. Generally, the Commissioner cannot make 
a decision unless you have exhausted our own complaints procedure. The Information 
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, 
Water Lane, Wilmslow, Cheshire SK9 5AF.
Website: ICO FOI and EIR complaints or telephone 0303 123 1113