Dear Department for Work and Pensions,

As part of Managed Migration process some ESA claimants will have their claims closed if they do not claim UC by their 'deadline'. Please can you provide the guidance that staff use when deciding to close an ESA claim and safeguarding vulnerable claimants. Additionally, if it is not mentioned in that guidance can you provide guidance on how staff know that a claimant is vulnerable and will need safeguarding.

Yours faithfully,

Rachel Service

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Dear Rachel Service,

I am writing in response to your request for information, received 20th
October.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Thank you for your response. However, the only guidance you provided on closing ESA claims appears to be for when a claimant asks for their claim to be closed. I was asking about Managed Migration - so where ESA claims are closed due to a claim for UC (or because the claimant has missed their 'final deadline') ie a stop notice has been sent. Please can you provide the relevant guidance.

Yours faithfully,

Rachel Service

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear Rachel Service,

I am writing in response to your request for information, received 4th
December.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Guidance on closing ESA claims'.

Following my response to the initial answer, it was brought to my attention that the DWP have previously released 'Claimant journey overview and no claim scenarios: Move to UC (managed Migration)'. In my opinion this clearly answers the question I asked and should have been given in response to the FOI. However, the version of that document available refers to an automatic deadline extension and staff making attempts to contact claimants as standard practise as part of the Managed Migration process. I believe that this no longer happens and so the document is out of date. Presumably this document has been replaced by guidance more appropriate for the current Managed Migration process and this should have been provided in response to my question. Please provide this document.

Additionally, the document 'identifying enhanced support needs for Move to Universal Credit' clearly answers my question and I am not sure why it was not provided.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/g...

Yours faithfully,

Rachel Service

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear Rachel Service,

I am writing in response to your request for information, received 5th
January.

Yours sincerely,

DWP Central FoI Team

Rachel Service left an annotation ()

Complaint made to the ICO