Guidance issued to Work Coaches and Case Managers to support the re-implementation of Claimant Commitments in July 2020
Frank Zola made this Freedom of Information request to Department for Work and Pensions This request has been closed to new correspondence. Contact us if you think it should be reopened.
Dear Department for Work and Pensions,
Please email me the current JSA and UC guidance issued to Work Coaches and Case Managers to support the re-implementation of Claimant Commitments in July 2020 and a copy of the guidance versions that existed on January 1st, 2020.
There is a Public Interest to disclose the information requested before it is placed in the House of Commons library at some unknown future date, as there are now 3 million plus UC claims and the DWP is recruiting 13,000 more Coaches in response to the Covid19 Jobs and unemployment and underemployment crisis.
Please also disclose details of the time (averages or estimated) a Work Coach spends undertaking UC Work Search Review appointments with claimants, over the phone and or online using a claimant's UC account or Face to Face at a Jobcentre and how often they take place for claimants in the intensive/all work search requirements group during 2019 and changes being implemented since July 2020.
Yours faithfully,
Frank Zola
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Dear Department for Work and Pensions,
I want to amend my information to:
Please email me the current JSA and UC guidance issued to Work Coaches and Case Managers to support the re-implementation of Claimant Commitments (CC) in July 2020 and a copy of the guidance versions that existed on January 1st, 2020.
As well as related information on the topic of UC and JSA Work Coaches and Case Managers using "a light touch" claimant commitment "element" and information held and accessible to Work Coaches and Case Managers and Decision Makers on them not " activley seeking to impose sanctions or similar" and the expectation that "if there are any [sanctions] applied at all it will be very rare".
Reference:
Secretary of State for Work and Pensions Thérèse Coffey has confirmed that the DWP is not actively seeking to apply benefit sanctions during the coronavirus (COVID-19) outbreak and that 'if there are any applied at all, they will be very rare'.
'I am conscious that a lot of this will be a light touch element of claimant commitment. It's not our intention to particuarly go out activley seeking to impose sanctions or similar and I expect if there are any applied at all it will be very rare'
https://www.rightsnet.org.uk/welfare-rig...
______________________
There is a Public Interest to disclose the information requested before it is placed in the House of Commons library at some unknown future date, as there are now 3 million plus UC claims and the DWP is recruiting over 13,000 Work Coaches in response to the Covid19 Jobs and unemployment and underemployment crisis.
Yours faithfully,
Frank Zola
This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.
Should you have any further queries in connection with this request do
please contact us.
[2]http://www.gov.uk/dwp
References
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1. mailto:[email address]
2. http://www.gov.uk/dwp
Dear Frank Zola,
I am writing in response to your request for information, received 21
July.
Your response is attached
Yours sincerely,
DWP Operations FOI Team
Dear Department for Work and Pensions,
Thanks for your reply and I now request the information you suggested, that being:
"We could supply the fol owing within costs.
• The guidance issued to Work Coaches and Case Managers to support the re-
implementation of Claimant Commitments in July 2020 and a copy of the guidance
versions that existed on January 1st, 2020.
• How often appointments take place for claimants in the intensive/al work search
requirements group during 2019 and changes being implemented since July 2020"
https://www.whatdotheyknow.com/request/g...
Yours faithfully,
Frank Zola
This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.
Should you have any further queries in connection with this request do
please contact us.
[2]http://www.gov.uk/dwp
References
Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp
Dear Frank Zola,
I am writing in response to your request for information, received 24
August.
Your response is attached
Yours sincerely,
DWP Operations FOI Team
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