Guidance for teams working on managed migration

Owen Stevens made this Freedom of Information request to Department for Work and Pensions Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Dear Department for Work and Pensions,

Some internal DWP guidance is only for use by teams working on managed migration. For example the following sets of guidance (one of which is 'specialist teams guidance') state 'Note: This section must only be used by the agents working on Move to Universal Credit (managed migration)': https://www.whatdotheyknow.com/request/8... & https://www.whatdotheyknow.com/request/8...

Please provide copies of internal guidance which is only for use by teams working on Move to Universal Credit. If this cannot be answered within the time limit then please limit the request to specialist teams guidance.

Yours faithfully,

Owen Stevens

DWP freedom-of-information-requests, Department for Work and Pensions

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freedom-of-information-request@dwp.gov.uk,

6 Attachments

Dear Owen Stevens,

I am writing in response to your request for information, received 7th
February.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Guidance for teams working on managed migration'.

1. I would like to challenge the response to this FOI.
2. The request asked for all relevant guidance or, failing that, specialist teams guidance. The response does not state whether the former or the latter has been provided – please state whether the former or latter request has been answered. Presumably it is the former as only some of the guidance states that it is specialist teams guidance.
3. I believe that there may be more guidance which has not been released. For example, the guidance provided in response to this request refers to the following (which appear, as far as I can tell, not to have been provided) :
a. ‘claimant has asked for more time to claim’ (referred to in ‘Case Manager guidance’)
b. ‘case manager has identified that a claimant needs more time to claim’ (referred to in ‘Case Manager guidance’)
c. ‘claimant requests an extension or needs additional support to make a claim by their deadline date’ (referred to in ‘migration notice helpline guidance’)
d. ‘DWP benefit claimants: contacting an ETS claimant following enhanced support checks’ (referred to in ‘migration notice helpline guidance’)
e. ‘non-DWP benefit claimants: contacting an ETS claimant following an automatic extension’ (referred to in ‘migration notice helpline guidance’)
4. The response states that some of the information I seek will not be released, citing s.35 FOIA. I would like to challenge the use of this exemption to withhold information.
5. I do not wish to challenge the redaction of phone numbers within the guidance.
6. Please state whether any guidance is being withheld (as opposed to phone numbers within guidance)

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/g...

Yours faithfully,

Owen Stevens

DWP freedom-of-information-requests, Department for Work and Pensions

Thank you for contacting the Department for Work and Pensions (DWP).
 
This is an automated confirmation that your request for information has
been received by the DWP Freedom of Information mailbox and will be
processed accordingly.
 
Please note that this mailbox is for Freedom of Information (FOI) or
Internal Review (IR) requests only – If you have submitted a non FOI or IR
related email then we may not be able to action it.
 
 
Timescales for responding
 
Freedom of Information (FOI) Requests
 
If your email is a valid FOI request, as per Section 8 of the FOI Act
2000, you can normally expect a response within 20 working days.
 
Internal Review (IR) Requests
 
You can normally expect a response within 20 working days.
 
We will respond to all valid FOI and IR requests within our statutory
timescales, if we are unable to do so then we will contact you to explain
why. Please note that we are not able to process your FOI or IR request in
any shorter timescales that you may indicate.
 
 
Receiving a response from us
 
Please note that email FOI and IR responses will be issued from
[email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk by your email account
provider.  
 
 
Further Information
 
Should you have any further queries in connection with your FOI or IR
request please contact us.
 
More information on the DWP can be accessed on gov.uk here –
[1]https://www.gov.uk/government/organisati...
 

show quoted sections

References

Visible links
1. https://www.gov.uk/government/organisati...

freedom-of-information-request@dwp.gov.uk,

6 Attachments

Dear Owen Stevens,

I am writing in response to your request for information, received 13th
March.

Yours sincerely,

DWP Central FoI Team

Owen Stevens left an annotation ()

Complaint to ICO. I've requested that the complaint is prioritised.

Owen Stevens left an annotation ()

ICO ref IC-227223-J2S8

freedom-of-information-request@dwp.gov.uk,

11 Attachments

  • Attachment

    Annex A Move to Universal Credit managed migration v2 redacted.0.pdf

    1.4M Download View as HTML

  • Attachment

    Annex B Move to Universal Credit managed migration transitional protection top up payment v2 redacted.0.pdf

    1.6M Download View as HTML

  • Attachment

    Annex C Move to Universal Credit managed migration transitional capital disregard v2 redacted.0.pdf

    879K Download View as HTML

  • Attachment

    Annex D Migration Notice helpline LTT v14 redacted.0 final.pdf

    7.7M Download View as HTML

  • Attachment

    Annex E Move to Universal Credit managed migration overview specialist teams v4 redacted.0.pdf

    2.5M Download View as HTML

  • Attachment

    Annex F Transitional Protection specialist teams v7 redacted.0.pdf

    2.9M Download View as HTML

  • Attachment

    Annex G Claimant loses entitlement to legacy benefits before they claim UC v1 redacted.0.pdf

    402K Download View as HTML

  • Attachment

    Annex H Differences in additional support for UC claimants compared to legacy benefits v3 redacted.0.pdf

    1.3M Download View as HTML

  • Attachment

    Annex I Exclusions and deferrals v1 redacted.0.pdf

    773K Download View as HTML

  • Attachment

    Annex J Managing workflow in Move to UC v4 redacted.0.pdf

    918K Download View as HTML

  • Attachment

    2nd Review IR2023.19791.pdf

    72K Download View as HTML

Dear Owen Stevens,

I am writing in response to your request for information, received 13th
March. Following communication with the Information Commissioner's Office
we are proving you with a revised response.

Yours sincerely,

DWP Central FoI Team

freedom-of-information-request@dwp.gov.uk,

5 Attachments

  • Attachment

    Annex A Move to Universal Credit managed migration v2 redacted.0.pdf

    1.4M Download View as HTML

  • Attachment

    Annex B Move to Universal Credit managed migration transitional protection top up payment v2 redacted.0.pdf

    1.6M Download View as HTML

  • Attachment

    Annex C Move to Universal Credit managed migration transitional capital disregard v2 redacted.0.pdf

    879K Download View as HTML

  • Attachment

    Annex D Migration Notice helpline LTT v14 redacted.0 final.pdf

    7.7M Download View as HTML

  • Attachment

    2nd Review IR2023.19791.pdf

    72K Download View as HTML

Dear Owen Stevens,

I am writing in response to your request for information, received 13th
March.

Yours sincerely,

DWP Central FoI Team

freedom-of-information-request@dwp.gov.uk,

6 Attachments

  • Attachment

    Annex E Move to Universal Credit managed migration overview specialist teams v4 redacted.0.pdf

    2.5M Download View as HTML

  • Attachment

    Annex F Transitional Protection specialist teams v7 redacted.0.pdf

    2.9M Download View as HTML

  • Attachment

    Annex G Claimant loses entitlement to legacy benefits before they claim UC v1 redacted.0.pdf

    402K Download View as HTML

  • Attachment

    Annex H Differences in additional support for UC claimants compared to legacy benefits v3 redacted.0.pdf

    1.3M Download View as HTML

  • Attachment

    Annex I Exclusions and deferrals v1 redacted.0.pdf

    773K Download View as HTML

  • Attachment

    Annex J Managing workflow in Move to UC v4 redacted.0.pdf

    918K Download View as HTML

Dear Owen Stevens,

I am writing in response to your request for information, received 13th
March.

Yours sincerely,

DWP Central FoI Team

DWP freedom-of-information-requests, Department for Work and Pensions

2 Attachments

Dear Owen Stevens,

Following a communication from the Information Commissioner please see
attached response and attachment.

Please accept our apologies for not providing this to you before.

Yours sincerely,

DWP Central FoI Team

show quoted sections

DWP freedom-of-information-requests, Department for Work and Pensions

2 Attachments

Dear Owen Stevens,

Following further communication from the Information Commissioner please
see attached response and attachment.

Please accept our apologies for not providing this to you before.

Yours sincerely,

DWP Central FoI Team

show quoted sections

DWP freedom-of-information-requests, Department for Work and Pensions

11 Attachments

  • Attachment

    Revised response to Mr Stevens 1 Sept 23.pdf

    129K Download View as HTML

  • Attachment

    Actions to be taken the working day before a claimant s extended migration deadline.docx

    46K Download View as HTML

  • Attachment

    Backdating a Universal Credit claim Move to Universal Credit managed migration.docx

    1.6M Download View as HTML

  • Attachment

    Claimant journey overview and no claim scenarios.docx

    1.1M Download View as HTML

  • Attachment

    Dead Letter Office checks for team leaders Move to Universal Credit managed migration.docx

    22K Download View as HTML

  • Attachment

    Information received from HMRC Local Authorities and legacy benefits for Move to Universal Credit.docx

    24K Download View as HTML

  • Attachment

    Requesting information for the transitional protection calculation for Move to Universal Credit managed migration.docx

    714K Download View as HTML

  • Attachment

    Setting up sign in details for the Move service.docx

    157K Download View as HTML

  • Attachment

    Terminating legacy benefits where a Universal Credit claim has been made.docx

    21K Download View as HTML

  • Attachment

    Terminating legacy benefits where a Universal Credit claim has not been made Move to Universal Credit managed migration.docx

    31K Download View as HTML

  • Attachment

    Claimant requests an extension or needs additional support to make a claim by their deadline date Move to Universal Credit managed migration.docx

    125K Download View as HTML

Dear Owen Stevens,

Following further communication from the Information Commissioner please
see attached response and attachment.

Please accept our apologies for not providing this to you before.

Yours sincerely,

DWP Central FoI Team

show quoted sections

freedom-of-information-request@dwp.gov.uk,

1 Attachment

Dear Owen Stevens,

I am writing in response to your request for information, received 7th
February. This is a revised response with the release of further
information.

Yours sincerely,

DWP Central FoI Team

DWP freedom-of-information-requests, Department for Work and Pensions

2 Attachments

Dear Mr Stevens

 

Please find attached a further release of information in respect of your
ICO complaint, reference number IC-227223-J2S8.

 

 

 

Yours sincerely,

 

DWP Central FoI Team

 

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