Guidance for second crew member on New Bus For London vehicles

Tom Barry made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Transport for London,

Could I kindly request the following information:

1) A copy of any guidance issued to New Bus for London second crew around their duties, roles and responsibilities. If this is too large, I am specifically looking for instruction around:
i) What to do if a passenger tries to board or alight between stops
ii) How the rear platform is managed between stops with respect to passengers being allowed to enter it
iii) What to do if someone boards the vehicle and doesn't touch in
iv) the official job title of the second crewmember

2) Guidance issued to the driver about how the rear platform is to be operated when the second crew member is present and when they are absent

3) Confirmation as to whether or not the second crew is considered necessary for operation of the vehicle in open platform mode (i.e. in the case of the second crew not appearing for the booked turn is the bus taken out of service, operated in open platform mode without second crew or operated solely by the driver with all doors closed while in motion like a conventional vehicle)

4) Further to information received in response to request IRV-141-1213 about the fuel consumption of hybrids on route 73, could I have the same figure for the existing five B5LH model hybrids used on route 24 from 11/2012 to 6/2013

5) Confirmation that the kerb weight of initial production NBfL's is 12460kg as visible on photographs of the vehicles.

6) Confirmation that the placarded capacity of the initial production NBfL's is 62 seated + 18 standees for a total of 80 as reported by Simon Harris of ITV News.

Yours faithfully,

Tom Barry

FOI, Transport for London

Dear Mr Barry

 

TfL Ref: FOI-0492-1314

 

Thank you for your email which we received on 24 June 2013 asking for
information about the New bus for London.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be provided to you by 23 July 2013.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

show quoted sections

FOI, Transport for London

2 Attachments

Dear Mr Barry

 

TfL Ref: FOI-0492-1314

 

Thank you for your email which we received on 24 June 2013 asking for
information about the New bus for London.

 

Your request has been considered in accordance with the requirements of
the Environmental Information Regulations (EIRs) and our information
access policy.  I can confirm we do hold the information you require. You
asked for:

 

1)    A copy of any guidance issued to New Bus for London second crew
around their duties, roles and responsibilities.  If this is too large, I
am specifically looking for instruction around:

 

i) What to do if a passenger tries to board or alight between stops

ii) How the rear platform is managed between stops with respect to
passengers being allowed to enter it

iii) What to do if someone boards the vehicle and doesn't touch in

 

Please find the attached guidance which has been issued to the operators
of the New Bus for London routes. This is all the information we hold in
relation to your question. The private bus operators may provide
additional guidance for second crew member requiring operation of the
vehicle and passenger supervision. You will need to contact Metroline and
Arriva directly for more information.

 

However please note that as private operating companies they are not
subject  to the requirements of the Freedom of Information Act and not
obliged to supply the information you require.

 

iv) the official job title of the second crew member

 

We have not provided an official title for this role and it is at the
discretion of the bus operators to give it a title, such as a conductor or
second crew member, if they wish.

 

2)    Guidance issued to the driver about how the rear platform is to be
operated when the second crew member is present and when they are absent.

 

Please find the attached document which provides a high level guidance for
conductors on use of the New Bus for London. This is all information we
hold.

 

3)    Confirmation as to whether or not the second crew is considered
necessary for operation of the vehicle in open platform mode (i.e. in the
case of the second crew not appearing for the booked turn is the bus taken
out of service, operated in open platform mode without second crew or
operated solely by the driver with all doors closed while in motion like a
conventional vehicle).

 

When the vehicle is not in one-person operation (OPO), it will be staffed
by a driver and second crew member. In the event the vehicle cannot enter
service in two-person operation, it can operate in OPO. The open rear
platform converts to a door when in OPO.

 

4)    Further to information received in response to request IRV-141-1213
about the fuel consumption of hybrids on route 73, could I have the same
figure for the existing five B5LH model hybrids used on route 24 from
11/2012 to 6/2013.

 

Unfortunately because of its complexity, we will be unable to provide the
information to this question within the initial statutory 20 working day
deadline. This is because we are still in process of locating and
collating this data on hybrid buses which previously operated on route 24.

 

To enable us to fully consider your request, in accordance with the EIRs
we have had to extend the deadline for providing a response to 20 working
days from the date we received your request. The amended date for a final
response is now 21 August 2013. However, we are working hard to ensure
that you receive a response before this date. 

 

I apologise for the delay and any inconvenience this may cause you. If you
have any queries or would like to discuss your request, please do not
hesitate to contact me. 

 

5)    Confirmation that the kerb weight of initial production NBfL's is
12460kg as visible on photographs of the vehicles.

 

The unladen weight of each production vehicle on route 24 is shown to be
12.46 metric tonnes; the heaviest vehicle weight of the batch allocated to
that route. A weight-saving programme is in place to reduce the weight of
subsequent production vehicles.

 

6)    Confirmation that the placarded capacity of the initial production
NBfL's is 62 seated + 18 standees for a total of 80 as reported by Simon
Harris of ITV News.

 

The current capacity of production vehicles on route 24 is 81 but this is
expected to rise as a result of the weight-saving programme which will
have an increasingly positive effect on vehicle carrying capacity as
subsequent vehicles are rolled out to central London routes.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

show quoted sections

FOI, Transport for London

2 Attachments

Dear Mr Barry

 

TfL Ref: FOI-0492-1314

 

Further to our response dated 23 July 2013, please find below the
remainder of the information you have requested. You asked for:

 

Further to information received in response to request IRV-141-1213 about
the fuel consumption of hybrids on route 73, could I have the same figure
for the existing five B5LH model hybrids used on route 24 from 11/2012 to
6/2013.

 

The table below shows miles per gallon fuel consumption on the hybrids
diesel buses that used to operate on route 24 and in the form in which we
hold the information. We have given the data up to period eight of 2012/13
as that was the final period during which the hybrids operated on that
route rather than the timescale you requested.

 

It should be noted that the B5LH is a finalised production vehicle. The
New Bus for London (NBfL) vehicles on route 38, for which we have
previously provided fuel consumption data, are a prototype and have been
achieving an average of 6.74mpg recently. The NBfL production vehicles on
route 24 are anticipated to achieve greater fuel economy.

 

We regard the Millbrook Proving Ground test results as the best comparator
for vehicles in the fleet as it replicates the conditions buses encounter
on route 159 through central London and enables all bus types to be
compared in an identical way. Fuel consumption and emission figures have
already been published on the TfL and GLA websites, and show the New Bus
for London to be the cleanest and most fuel efficient in the fleet on this
simulated route cycle.

 

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We have committed to providing robust fuel and mileage data on NBfL
production vehicles and conventional diesel vehicles on route 24 in 2014.
This will enable route performance comparisons to be made between the both
sets of vehicles operating under the same conditions and passenger
demands.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

From: FOI
Sent: 23 July 2013 10:25
To: '[FOI #166015 email]'
Subject: FOI-0492-14314

 

Dear Mr Barry

 

TfL Ref: FOI-0492-1314

 

Thank you for your email which we received on 24 June 2013 asking for
information about the New bus for London.

 

Your request has been considered in accordance with the requirements of
the Environmental Information Regulations (EIRs) and our information
access policy.  I can confirm we do hold the information you require. You
asked for:

 

1)    A copy of any guidance issued to New Bus for London second crew
around their duties, roles and responsibilities.  If this is too large, I
am specifically looking for instruction around:

 

i) What to do if a passenger tries to board or alight between stops

ii) How the rear platform is managed between stops with respect to
passengers being allowed to enter it

iii) What to do if someone boards the vehicle and doesn't touch in

 

Please find the attached guidance which has been issued to the operators
of the New Bus for London routes. This is all the information we hold in
relation to your question. The private bus operators may provide
additional guidance for second crew member requiring operation of the
vehicle and passenger supervision. You will need to contact Metroline and
Arriva directly for more information.

 

However please note that as private operating companies they are not
subject  to the requirements of the Freedom of Information Act and not
obliged to supply the information you require.

 

iv) the official job title of the second crew member

 

We have not provided an official title for this role and it is at the
discretion of the bus operators to give it a title, such as a conductor or
second crew member, if they wish.

 

2)    Guidance issued to the driver about how the rear platform is to be
operated when the second crew member is present and when they are absent.

 

Please find the attached document which provides a high level guidance for
conductors on use of the New Bus for London. This is all information we
hold.

 

3)    Confirmation as to whether or not the second crew is considered
necessary for operation of the vehicle in open platform mode (i.e. in the
case of the second crew not appearing for the booked turn is the bus taken
out of service, operated in open platform mode without second crew or
operated solely by the driver with all doors closed while in motion like a
conventional vehicle).

 

When the vehicle is not in one-person operation (OPO), it will be staffed
by a driver and second crew member. In the event the vehicle cannot enter
service in two-person operation, it can operate in OPO. The open rear
platform converts to a door when in OPO.

 

4)    Further to information received in response to request IRV-141-1213
about the fuel consumption of hybrids on route 73, could I have the same
figure for the existing five B5LH model hybrids used on route 24 from
11/2012 to 6/2013.

 

Unfortunately because of its complexity, we will be unable to provide the
information to this question within the initial statutory 20 working day
deadline. This is because we are still in process of locating and
collating this data on hybrid buses which previously operated on route 24.

 

To enable us to fully consider your request, in accordance with the EIRs
we have had to extend the deadline for providing a response to 20 working
days from the date we received your request. The amended date for a final
response is now 21 August 2013. However, we are working hard to ensure
that you receive a response before this date. 

 

I apologise for the delay and any inconvenience this may cause you. If you
have any queries or would like to discuss your request, please do not
hesitate to contact me. 

 

5)    Confirmation that the kerb weight of initial production NBfL's is
12460kg as visible on photographs of the vehicles.

 

The unladen weight of each production vehicle on route 24 is shown to be
12.46 metric tonnes; the heaviest vehicle weight of the batch allocated to
that route. A weight-saving programme is in place to reduce the weight of
subsequent production vehicles.

 

6)    Confirmation that the placarded capacity of the initial production
NBfL's is 62 seated + 18 standees for a total of 80 as reported by Simon
Harris of ITV News.

 

The current capacity of production vehicles on route 24 is 81 but this is
expected to rise as a result of the weight-saving programme which will
have an increasingly positive effect on vehicle carrying capacity as
subsequent vehicles are rolled out to central London routes.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

show quoted sections