Guidance for dealing with correspondence

Peter Silverman made this Freedom of Information request to Department for Transport

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Department for Transport,

Please refer to

Para 12 says:
Departments should publish their own detailed guidance for dealing with treat officially correspondence within their department

Please let me have a copy of the guidance for the DfT

In Annex A says:
Each department should prepare their own internal guidance for officials on how to draft replies to correspondence. This might include templates, a list of "dos and don'ts" and guidance on the style which individual Ministers prefer. Departments should ensure that this guidance is disseminated to those who regularly draft correspondence and that it is easily accessible to all staff.

Please let me have a copy of the DfT's own internal guidance if it is a different document.

If there is different guidance for correspondence from the public and MPs please send both.

Please reply via the whatdotheyknow web site

Yours faithfully,

Peter Silverman

FOI-ADVICE-TEAM-DFT, Department for Transport

Dear Sir

I am writing to acknowledge receipt of your request for information which has been allocated the reference number P0008127. A response will be issued to you in due course.


Department for Transport
Information Rights Unit
D/04, Ashdown House
Sedlescombe Road North
St Leonards on Sea
East Sussex
TN37 7GA

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Peter Silverman left an annotation ()

Here is a copy of my complaint to the Information Commissioner

From: Clean Highways []
Sent: 18 October 2011 12:13
To: ''
Subject: Complaint about non response from Dept. of Transport - Ref DFT 1

Please refer to

The Department of Transport have not responded in the statutory 20 day period.

I have received no other communication from them

I wish to complain about their non-response. I understand from your latest advice note, and your letter of 7th October regarding FER0419123, that I do not have to first request an internal review.

Could you please issue an appropriate decision notice.

Please quote my reference DTF 1 on any correspondence.

Kind regards

Peter Silverman

Andrew Ihonor, Department for Transport

1 Attachment

Dear Mr Silverman,


Please see attached for the response to your recent FOI request. Apologies
for the delay in getting this back to you.


Kind Regards

Andrew Ihonor

Corporate and Finance Manager | Private Office, 5/18 GMH | 0207 944 2210


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Peter Silverman left an annotation ()

This is a copy of a further e-mail to the Information Commissioners Office:

From: Clean Highways []
Sent: 27 October 2011 11:44
To: ''
Subject: Reference FS50421988 Complaint about non response from Dept. of Transport - Ref DFT 1

I have now received the information but would still like you to issue a decision notice on the grounds that the information was not sent within the statutory 20 working days.

Please refer to@

Kind regards

Peter Silverman