Dear Transport for London,

I would be obliged if you would let me have a copy of the guidance for bus drivers particularly as it pertains to elderly people, people carrying shopping and parents accompanying children with or without pushchairs.

Thank you

Yours faithfully,

L Merchant

FOI, Transport for London

Dear L Merchant,

 

Our ref:  FOI-1438-1314

 

Thank you for your email received on 6 November 2013 asking for
information about Bus Driver guidance.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be provided to you by 4 December 2013.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely,

 

Melissa Nichols

FOI Case Officer

 

FOI Case Management Team | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

[TfL request email]

 

 

 

 

show quoted sections

FOI, Transport for London

3 Attachments

Dear L Merchant,

 

TfL Ref: FOI-1438-1314

 

Thank you for your email received by us on 6 November 2013 asking for
information about bus driver guidance.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require.

 

We issue a ‘Big Red Book’ to all London’s bus drivers which includes
important policy information and guidance which is attached. Please also
find attached specific information regarding our bus driver guidance on
elderly and disabled passengers.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely,

 

Melissa Nichols

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

 

show quoted sections

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org