Guidance documents / training documents for Sheffield Scanning Team, UKVI

The request was successful.

Dear Home Office,

Please assign this to a case handler / worker, whom may be able to provide a more direct response.

I would be grateful for any guidance not already published, specifically any training material, directorate instructions or procedural charts relating to the handling to received documents from international applicants for settlement, as handled by the Sheffield International Visas (Scanning Team), which forwards scanned documents to Entry Clearance posts / officers.

If it would save you time, I would be happy with a reply concerning whether documents sent to this scanning team are 'sifted' and scanned with any UKVI prescribed set standards, rather than the order to which they are presented.

I are gravely concerned that some bundles are being returned to applicants without them being scanned in their totality, as is promised in the cover letter provided with the returned bundles and leading to a false declaration by ECO's, incorrectly asserting that critical documents had not been provided, leading to a protracted appeals process for event not caused by applicants themselves.

I would also be grateful if you could provide any other remedies available to those whom would have cause to inform the Home Office of procedural unfairness regarding the above type handling, which is a matter of procedural fairness, rather than the lengthy wait for a complaint to be handled (3 months), appeal to the Tribunals and possible Parliamentary Ombudsman investigation, all of which would cause further undue suffering.

Yours faithfully,

Mr K.L Ho

FOI Requests, Home Office

Mr. K. L. Ho,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 46072). We will aim to send you a full response by 04/12/2017 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

P. Zebedee
FOI Requests
Home Office

FOI Responses, Home Office

4 Attachments

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Dear Mr K L Ho

 

Please find attached a letter in response to your FOI request of 3
November.

 

Yours sincerely

 

CCT FOI

Customer Performance and Improvement

 

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