Green bins

RE: Your request under the Freedom of Information Act 2000

Case Reference: RFI 5226

Dear Christopher Whittaker

Thank you for your email.

It will be treated as a request within the meaning of the Act: this means that we will send you a full response within 20 working days, either supplying you with the information which you want, or explaining to you why we cannot supply it.

If we need any further clarification or there is any problem we will be in touch.

Yours sincerely

Disclosures Team
Customer Relations and Information Governance Compliance and Assurance Service Cheshire West and Chester Council
Tel: 0300 123 8 123 (Customer Contact Centre)
Email: [email address]
Visit: www.cheshirewestandchester.gov.uk

Cheshire West and Chester Council is committed to ensuring the security and protection of the personal information that we process and to provide a compliant and consistent approach to data protection. To learn more about how we handle your personal information when you contact the Council’s Data Protection and Compliance Team, please see our Advice, Enquiries and Complaints Privacy Notice on the Council's website or ask for a copy of the notice to be sent to you.

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Dear Christopher Whittaker,

Thank you for your request for information of 3 April 2022 which has been
logged as RFI 5226

Your request meets the definition of environmental information and has
therefore been answered under the Environmental Information Regulations
2004, the environmental version of the Freedom of Information act
legislation.

For the purposes of clarity your request is reproduced below.

Can you confirm the number of residents who have been given a permit and
have also been given discount rate due to council tax exempt?

2,727 of the residents paid were given a discounted rate due to receiving
full council tax reduction

Can you confirm how many permits need to be sold to make the scheme cost
neutral?

The cost to deliver the scheme/service is not fixed, it will vary
depending on the number of subscribers so there is no single breakeven
point, however the service is designed to be cost neutral. Currently the
service is running around 11-12 rounds across the Authority per day, with
an average round about 5000 to 6000 properties, with some properties
having multiple bins.

If you are unhappy with the way your request for information has been
handled you can request a review by writing to the Disclosures Team within
40 working days from the date of the Council’s response.

You are entitled to a review by the Council if:

·       You are dissatisfied with the Council’s explanation of why the
application was not dealt with within the 20 working day time limit.

·       All the information requested is not being disclosed and you have
not received an explanation why some information is not being disclosed.

·       A reason for the disclosures under the request being refused is
not received.

·       You consider that exemptions have been wrongly applied, and/or

·       You consider that a fee has been wrongly applied.

Please set out your grounds for seeking a review together with what
specific part of your request those grounds apply to and the outcome you
are seeking. The Council reserves the right to ask you for clarification
of the grounds for your review request if the grounds are not clear, and
to delay commencing the review if such grounds are not provided.

The Disclosures Team can be contacted by email via:
[1][Cheshire West and Chester Council request email] or at the following address:

Disclosures Team

Cheshire West and Chester Council

4 Civic Way

Ellesmere Port

CH64 0BE

The Disclosures Team will acknowledge a request for an internal review
within 5 working days and complete the review as soon as possible and no
later than 40 working days from receipt of the request.

More information about the Council’s internal review process can be found
via:

[2]http://www.cheshirewestandchester.gov.uk...

If you remain dissatisfied following the outcome of your review, you have
a right of appeal to the Information Commissioner at:

The Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Telephone: 08456 30 60 60 or 01625 54 57 45

Website: [3]www.ico.org.uk

There is no charge for making an appeal.

Yours sincerely

Disclosures Team – Customer Relations and Information

Cheshire West and Chester Council

Tel: 0300 123 8 123

Email: [4][email address]

Location: Cheshire West and Chester Council, 4 Civic Way, Ellesmere Port
CH65 0BE

Visit: cheshirewestandchester.gov.uk

FD

Cheshire West and Chester Council is committed to ensuring the security
and protection of the personal information that we process and to provide
a compliant and consistent approach to data protection.  To learn more
about how we handle your personal information when you contact the
Council’s Data Protection and Compliance Team,  please see our [5]Advice,
Enquiries and Complaints Privacy Notice on the Council's website or ask
for a copy of the notice to be sent to you

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References

Visible links
1. mailto:[Cheshire West and Chester Council request email]
2. http://www.cheshirewestandchester.gov.uk...
3. http://www.ico.org.uk/
4. mailto:[email address]
5. https://www.cheshirewestandchester.gov.u...