Dear Parliamentary and Health Service Ombudsman,
I see from your response ref. FOI114 that the number of service complaints you received in recent years has fallen dramatically (88% in two years).
2017/18 - 1013
2018/19 - 212
2019/20 - 122
1. Please provide information relating to the steep fall in service complaints. If a conscious effort was made to reduce the number of service complaints, please provide details of any plans, strategies or measures implemented designed to bring about the fall.
2. If the fall has been commented on by board members or other senior key personnel please provide details.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request. If you have made a request for information
under the Freedom of Information Act 2000 or Environment Information
Regulations 2004, we aim to respond to your request within 20 working days
in accordance with the statutory time frames set out in both Acts. If you
have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and we aim to respond within one calendar
month in accordance with the statutory time frame set out in the Act. We
may contact you before this time if we require further clarification or if
we need to extend the time required to complete your request.
Please note that we are currently experiencing a high demand, and might
not be able to comply with the statutory deadline for your request. Any
late responses can be referred to the Information Commissioner’s Office:
For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible. Angharad Jackson Data Protection Officer & Assistant Director
Information Assurance Office of the Parliamentary and Health Service
Ombudsman PHSO CityGate 47-51 Mosley Street Manchester M2 3HQ
Dear J Roberts,
Thank you for submitting a request for information to PHSO.
Please note that the Information Rights Team is currently experiencing a
high demand for its services, and is not able to comply with the statutory
deadline for your request. Please accept our apologies for this. We will
respond to your request as soon we can.
We have notified the Information Commissioner’s Office about this issue.
However, should you wish you may refer your own request to the Information
Commissioner’s Office. Details on how to do so can be found at the
Freedom of Information/Data Protection Team
Parliamentary and Health Service Ombudsman
E: [PHSO request email]
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