Graffiti at bus stops

Mark Pack made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Transport for London,

For each of the last four calendar years, I would like to know:

a. How many incidents of graffiti on bus stop shelters were reported for cleaning,
b. What proportion of them resulted in the shelter being cleaned,
c. What proportion of them resulted in a decision to take no action (e.g. to leave the graffiti in place for the time being pending a planned replacement of the shelter), and
d. Where cleaning did take place, the average elapsed time between the report being logged and cleaning taking place.

If you hold this data in a slightly different form, e.g. for the financial year rather than the calendar year, then I would be happy to receive it in that form.

Yours faithfully,

Mark Pack

FOI, Transport for London

Dear Mr Pack

 

Our Ref:         FOI-4385-1718

 

Thank you for your request received on 2 February 2018 asking for
information about graffiti at bus stops.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

Your request will be processed by TfL, the Greater London Authority and
its subsidiaries to provide you with a response in accordance with the
Freedom of Information Act and our information access policy.

 

A response will be sent to you by 2 March 2018. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[3][TfL request email]

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Pack

 

Our Ref:         FOI-4385-1718

 

Thank you for your request received on 2 February 2018 asking for
information about graffiti at bus stops.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require. You asked:

 

a.    How many incidents of graffiti on bus stop shelters were reported
for cleaning

 

Reports of graffiti on a bus shelter are submitted to the relevant
contactor at 4.00 p.m. on a daily basis. However, racist/offensive
graffiti is treated as urgent and our contractors carry out task within
four hours after being reported.

 

Please find the information held below, please note that in January 2017
we changed the system on which these complaints were recorded, therefore
there are two sets of data with differing categories:

 

MSD Cases – (Date Range: 18/01/17 – 09/02/18)

Main Category Explanation Explanation Explanation Number
Category Sub-Category of
Cases
Accidents, Safety & Bus Stop / Graffiti/Vandalism/Litter 1
safety and Security Shelter
security
Built Outside of Bus Stop / Graffiti/Vandalism/Litter 171
environment station/Bus Shelter
(on and Stops: Built
off-board) Environment

 

SAP Service Tickets – (Date Range: 18/01/13 – 18/01/17)

Reason 1 Reason 2 Reason 3 Number of
Service
Tickets
Stops, Shelters Bus Stations Bus Stations – 91
& Stations Graffiti/cleanliness
Stops, Shelters Bus Stops and Stops – Graffiti/Cleanliness 591
& Stations Shelters

 

b.    What proportion of them resulted in the shelter being cleaned

 

Graffiti removal and cleaning are considered as two separate instructions.
Our contractors remove graffiti but the shelter is not automatically
cleaned at the same time.

 

c.    What proportion of them resulted in a decision to take no action
(e.g. to leave the graffiti in place for the time being pending a planned
replacement of the shelter), and

 

Once logged and actioned the graffiti is always removed. The only
exception is that some types of graffiti e.g. acid etched/pen type we are
unable to physically erase. In this case we replace the panel where
budgets permit.

 

d.    Where cleaning did take place, the average elapsed time between the
report being logged and cleaning taking place.

 

Average time between graffiti being reported and removed is between 1 - 3
days. However, once reported, racist/offensive graffiti is removed within
4 hours.

 

If this is not the information you are looking for please feel free to
contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

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Dear FOI,

Thank you for your reply.

Could you please confirm that you are really saying that there were 172 reports of graffiti (171 plus 1 from your table) on bus shelters in London between 18/01/17 and 09/02/18?

I am surprised at that number, both by comparison with the number of bus stops (c.19,500, which suggests less than one incident of graffiti per 100 bus stops) and also by comparison with the number of reports I made myself during that period (48, which on your figures would be more than one if four of all such reports).

Yours sincerely,

Mark Pack

FOI, Transport for London

Dear Mr Pack

Thank you for your further e-mail. I can confirm that we have had 172 reports of graffiti between 18/01/17 and 09/02/18. Please note that these are only the reports that have been classified under the categories that we identified as being most likely relating to graffiti on bus stops. We may have received further reports that have been classified differently, for example if they were part of a longer piece of correspondence where graffiti was not the main issue. However, in order to go through all of the correspondence we receive to identify these reports would likely exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

If you have any further queries with which I can be of assistance please let me know.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[TfL request email]

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