Governance and Regulation of Student Complaints and Appeals Procedure

Richard Stebbings made this Freedom of Information request to Office for Students

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Richard Stebbings

Dear Office for Students,

This freedom of information request refers to the governance of the Student Complaints and Appeals process within Universities.

1. Are there any published guidelines for Student Complaints and Appeals that Universities must follow?
2. If so, who publishes them and where are they published?
3. Who is responsible for ensuring that these guidelines are followed, and the ongoing governance of the complaints and appeals process in Universities.
4. How are Appeals and Complaints regulated/governed?
5. Is the process subject to external audit?
6. If so, by whom?
7. Do records of student complaints have to be stored?
8. If so in what format must they be stored and for how long?

Yours faithfully,

Richard Stebbings

Abby Reeder, Office for Students

1 Attachment

Dear Richard,

 

FOI Request: 2019-168-FOI

Thank you for your request for information, this is to acknowledge your
request received on the 5^th November 2019. We will respond to you within
20 working days.  

Best wishes,

Abby

FOI Team | Governance | 0117 931 7292 | 
[1]www.officeforstudents.org.uk | Twitter [2]@officestudents | Team
Administrator | Resources, Finance and Transformation | 0117 931 7181
[3]www.officeforstudents.org.uk  | Twitter [4]@officestudents

 

 

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FOI, Office for Students

1 Attachment

Hi Richard,

 

Re: FOI Response 2019-168-FOI

 

Attached please find our response letter to your FOI request.

 

Best wishes,

Robyn

FOI Team | Governance | 0117 931 7292 | 
[1]www.officeforstudents.org.uk | Twitter [2]@officestudents |  

 

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