GLPC Job Evaluation Scheme

Response to this request is long overdue. By law, under all circumstances, Ribble Valley Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Ribble Valley Borough Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

Katharine Collinge, Ribble Valley Borough Council

2 Attachments

Dear Ms. Baker

Please kindly refer to the attached correspondence.

Yours faithfully

Katharine Collinge
Legal Assistant and Freedom of Information Officer
Work Pattern:  Monday – Friday am
Ribble Valley Borough Council, Council Offices, Church Walk, Clitheroe, Lancashire BB7 2RA
T: 01200 414536 | E: [Ribble Valley Borough Council request email] | W: www.ribblevalley.gov.uk

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Katharine Collinge, Ribble Valley Borough Council

2 Attachments

Dear Ms. Baker

Please kindly refer to the attached correspondence.

Yours faithfully

Katharine Collinge
Legal Assistant and Freedom of Information Officer
Work Pattern:  Monday – Friday am
Ribble Valley Borough Council, Council Offices, Church Walk, Clitheroe, Lancashire BB7 2RA
T: 01200 414536 | E: [Ribble Valley Borough Council request email] | W: www.ribblevalley.gov.uk

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Katharine Collinge left an annotation ()

This request was replied to by Ribble Valley Borough Council and is awaiting user to update their request.