GLPC Job Evaluation Scheme

Response to this request is long overdue. By law, under all circumstances, Worcester City Council should have responded by now (details). You can complain by requesting an internal review.

Dear Worcester City Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

FOI, Worcester City Council

4 Attachments

Our Ref: 20180772/WW



Dear Ms A Baker,


Thank you for your below Freedom of Information request. I can confirm
Worcester City Council does not hold the information you have requested.
Due to the nature of the information that you are seeking, your request
would be more appropriately addressed to Worcestershire County Council,
who are the responsible authority.


To contact them by email, submit your request to:
[1][email address] or in writing to:

Information Access Officer

Corporate Information Management Unit

Worcestershire County Council

County Hall

Spetchley Road




If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted no later than two months from the date of our response to your
original request.  These requests should be sent by email to
[2][Worcester City Council request email] or to the following postal address:


The Monitoring Officer

Worcester City Council

The Guildhall

High Street




Yours sincerely,

William Wade


Corporate Strategy and Policy Team
[3]cid:image001.png@01D256F7.BAD3CFC0 Email:
[4][Worcester City Council request email]
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