Dear Worcester City Council,
I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.
The information I am specifically after:-
The job score (the figure after all the individual factor scores have been added together)
Whether your CSAs receive and resolve Revenues & Benefits calls.
I should also like to know whether you have a “Local Conventions” document.
If so, I should like a copy please.
When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.
Ms A Baker
Our Ref: 20180772/WW
Dear Ms A Baker,
Thank you for your below Freedom of Information request. I can confirm
Worcester City Council does not hold the information you have requested.
Due to the nature of the information that you are seeking, your request
would be more appropriately addressed to Worcestershire County Council,
who are the responsible authority.
To contact them by email, submit your request to:
[email address] or in writing to:
Information Access Officer
Corporate Information Management Unit
Worcestershire County Council
If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted no later than two months from the date of our response to your
original request. These requests should be sent by email to
[Worcester City Council request email] or to the following postal address:
The Monitoring Officer
Worcester City Council
Corporate Strategy and Policy Team
[Worcester City Council request email]
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