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GLPC Job Evaluation Scheme

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Dear Thurrock Borough Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

Information.Matters@thurrock.gov.uk, Thurrock Borough Council

Thank you for your email. 

 

Your enquiry is important to us and will be recorded and responded to in
line with respective timeframes.  Our team will monitor the progress of
your enquiry to ensure you receive a timely response.

 

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share your personal data between our services and with partner
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when it is of benefit to you, or required by law, or to prevent or detect
fraud. To find out more, go to thurrock.gov.uk/privacy. Get free internet
access at libraries and community hubs

 

Regards,

 

Michael Tighe 
Statutory & Corporate Complaints Manager

Disclaimer

The information in this e-mail and any attachment(s) are intended to be
confidential and may be legally privileged. Access to and use of its
content by anyone else other than the addressee(s) may be unlawful and
will not be recognised by Thurrock Council for business purposes. If you
have received this message by mistake, please notify the sender
immediately, delete it and do not copy it to anyone else. Thurrock Council
cannot accept any responsibility for the accuracy or completeness of this
message as it has been transmitted over a public network.

Any opinions expressed in this document are those of the author and do not
necessarily reflect the opinions of Thurrock Council.

Any attachment(s) to this message has been checked for viruses, but please
rely on your own virus checker and procedures.

Senders and recipients of e-mail should be aware that under the UK Data
Protection and Freedom of Information legislation these contents may have
to be disclosed in response to a request.

All e-mail sent to or from this address will be processed by Thurrock
Council's corporate e-mail system and may be subject to scrutiny by
someone other than the addressee.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [1]Click Here.

References

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1. http://www.mimecast.com/products/

Information.Matters@thurrock.gov.uk, Thurrock Borough Council

Dear Mr Baker,

Thank you for your recent communication which is being managed in line
with the Freedom of Information Act under the above reference number.  The
details of your request are outlined below together with the council’s
response.

Your request

I should like to know the outcome of the GLPC job evaluation assessment
for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

1. The job score (the figure after all the individual factor scores have
been added together)
2. Whether your CSAs receive and resolve Revenues & Benefits calls.
3. I should also like to know whether you have a “Local Conventions”
document.  If so, I should like a copy please.

Our Response

1. Total raw score is 318

2. Yes

3. In issuing our response the Council has applied S43 Commercial
interests exemption of the Freedom of Information Act.

This document is exempt under Section 43(2) of the FOIA (Commercial
interests).  Section 43 provides an exemption from disclosure of
information which would or would be likely to prejudice the commercial
interests of any person (including the public authority holding it).  The
GLPC scheme is subject to copyright and licence from London Councils which
we have signed up to – if we published our local conventions they contain
a substantial amount of copyright information which would be in breach of
our licence with them.

If you are dissatisfied with the way in which the council have managed
your request you can pursue an independent review by contacting us at the
above address and your request will be considered by the Strategic Lead -
Information Management who will update you with the outcome. 

You may also wish to refer your case to the Information Commissioner’s
Office, details of this organisation can be found at [1]www.ico.org.uk .
Alternatively they can be contacted on 0303 123 1113.

Many thanks

 

Tina Barrell

 

Tina Barrell l Complaints & Information Governance Assistant I HR, OD &
Transformation

[2]thurrock.gov.uk l ext: 64882

Thurrock Council, Civic Offices, New Road, Grays, Essex RM17 6SL

 

Please note my working hours are 8.30am-2.00pm Monday-Thursday, please
copy in [3][Thurrock Borough Council request email] in relation to all FOI
matters.

 

An ambitious and collaborative community which is proud of its heritage
and excited by its diverse opportunities and future

 

Disclaimer

The information in this e-mail and any attachment(s) are intended to be
confidential and may be legally privileged. Access to and use of its
content by anyone else other than the addressee(s) may be unlawful and
will not be recognised by Thurrock Council for business purposes. If you
have received this message by mistake, please notify the sender
immediately, delete it and do not copy it to anyone else. Thurrock Council
cannot accept any responsibility for the accuracy or completeness of this
message as it has been transmitted over a public network.

Any opinions expressed in this document are those of the author and do not
necessarily reflect the opinions of Thurrock Council.

Any attachment(s) to this message has been checked for viruses, but please
rely on your own virus checker and procedures.

Senders and recipients of e-mail should be aware that under the UK Data
Protection and Freedom of Information legislation these contents may have
to be disclosed in response to a request.

All e-mail sent to or from this address will be processed by Thurrock
Council's corporate e-mail system and may be subject to scrutiny by
someone other than the addressee.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [4]Click Here.

References

Visible links
1. http://www.lgo.org.uk/
2. http://www.thurrock.gov.uk/
3. mailto:[Thurrock Borough Council request email]
4. http://www.mimecast.com/products/

We don't know whether the most recent response to this request contains information or not – if you are Ms A Baker please sign in and let everyone know.