GLPC Job Evaluation Scheme

Response to this request is long overdue. By law, under all circumstances, Somerset County Council should have responded by now (details). You can complain by requesting an internal review.

Dear Somerset County Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

Somerset County Council

Somerset County Council Information Request Team
Information request
Our reference: 4354898

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Please Note: When responding to this email please do not edit the subject
line as this will affect the correct routing of your correspondence.
Dear  Ms Baker
 
Freedom of Information Act 2000
 
Thank you for your request for information about  GLPC Job Evaluation
Scheme  which we received on 3 December 2018 .

We are currently dealing with your request under the  Freedom of
Information Act 2000  and we aim to send our response to you on or before
3 January 2019 .
 
Please note that we are experiencing a high level of requests at the
moment, and there may be a delay in responding to your request. We will
aim to keep you informed should this be the case.

The  Freedom of Information Act 2000  may restrict the release of some or
all of the information you have requested.  If this is the case we
will carry out an assessment and will inform you of any  exemptions  that
apply.
 
In some cases, a fee may be payable. If this happens, we will send you a
fees notice detailing a summary of the proposed cost, and terms of
payment, which would need to be paid before we are able to proceed.

If you have any further queries or would like to discuss your request
please contact me quoting your reference detailed at the top of this
email.
 
Yours sincerely
 
 
Simon Butt
Information Request Officer
Communications
01823359359
 
 

Somerset County Council

Information request
Our reference: 4354898

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Dear ‎Ms Baker‏
 
Thank you for your request for information, which falls under the 
Freedom of Information Act 2000
 
I am writing to ask you to clarify your request. This is because, from the
context of your request, it seems that you are asking for information on
the Taunton Deane Borough Council contact centre. If that it the case you
will need to contact Taunton Deane, as we do not hold this information.
They can be contacted at
Taunton Deane Borough Council
Address: The Deane House, Belvedere Road, Taunton, Somerset,
TA1 1HE
Tel: 01823 356356
Email: [email address]

If I have misunderstood your request, please let me know
 
I will not be able to process your request without this extra information
from you. Please let me know as soon as possible but in any event by
the 12/12/2018.
 
If we do not receive the information we need by this date, I will assume
that you do not wish to continue with your request and I will consider it
closed. 
 
If you would like to discuss your request with me, please contact me
on 01823359359 or by return email.

 
Please quote the reference number 4354898 in any future communications.

If you feel your request has not been answered in sufficient detail, or if
you wish to clarify the information given, please contact me, and I will
be happy to address the issues you raise.

Alternatively, if you are not satisfied with our response you may request
an internal review. This is an independent investigation into the handling
of your request, which is carried out by the Information Governance Team.
The conclusions of this investigation, and if applicable, a fresh decision
about the information to be provided, should be sent to you within twenty
working days of receipt of the internal review request.

To request an Internal Review please respond to the originating email
detailing why you are not satisfied (please do not change the subject line
of the email, as this will affect the routing of your request).
 

 If you are not content with the outcome of the internal review, you may
then appeal directly to the Information Commissioner's Office with your
complaint.
The Information commissioner can be contacted at: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF
Telephone: 0303 123 1113
Web address: www.ico.gov.uk  
 
Yours sincerely
 
 
Simon Butt
Information Request Officer
Communications
01823 359359
 
NOTE: Please do not edit the subject line when replying to this email.