GLPC Job Evaluation Scheme
Dear Runnymede Borough Council,
I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.
The information I am specifically after:-
The job score (the figure after all the individual factor scores have been added together)
Whether your CSAs receive and resolve Revenues & Benefits calls.
I should also like to know whether you have a “Local Conventions” document.
If so, I should like a copy please.
When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.
Yours faithfully,
Ms A Baker
Dear Ms Baker
This is to acknowledge receipt of your freedom of information request, reference 18.12.07 received on 04 December 2018.
Your request is being dealt with under the terms of the Freedom of Information Act 2000 and will be answered within twenty working days.
NB: If / when making future requests, please provide your full name. Thank you.
Regards
FOI Runnymede Borough Council
[Runnymede Borough Council request email] www.runnymede.gov.uk
FOI Governance Officer | Runnymede Borough Council
www.runnymede.gov.uk
Runnymede is transforming Addlestone – find out more at www.runnymede.gov.uk/addlestone
please don't print this e-mail unless you really need to
This message, and associated files, is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential or subject to copyright. If you are not the intended recipient please note that any copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately. Opinions, conclusions and other information in this message that do not relate to the official business of Runnymede Borough Council shall be understood as neither given nor endorsed by Runnymede Borough Council.
Dear Ms Baker
Further to your FOI.
I'm sorry, there will be a slight delay due to absences taken over the Christmas and New Year Period.
I hope to have a reply for you w/c 07 January 2019.
Kind regards
FOI Officer | Runnymede Borough Council
E: [email address] www.runnymede.gov.uk
Dear Ms Baker,
Thank you for your recent FOI request. Runnymede Borough Council doesn't
utilise the GLPC scheme therefore we cannot provide you with a copy of the
score for this role or the local conventions relating to this scheme.
However it may assist you to know the salary range we pay for this role is
£21,219 - £25,859.
I can confirm that the CSA deal with the basic Revenues queries, however
they do not take any Benefit related enquiries. Calls related to Benefits
are dealt with by the Benefits team.
I hope that this information is sufficient for your purposes. The
Council’s complaints procedure is on the website:
[1]https://www.runnymede.gov.uk/article/151...
If you are not satisfied with this response you may ask for an internal
review. If subsequently you are not satisfied with the Council’s decision
you may apply to the Information Commissioner for a decision. Generally,
the ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council.
The Information Commissioner can be contacted at the following address:
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
SK9 5AS
Kind Regards
Nadja Rupnik-Swindell
Nadja Rupnik-Swindell | Human Resources Officer | Runnymede Borough
Council| [3][email address]| 01932-425512 |
[4]www.runnymede.gov.uk
Runnymede is transforming Addlestone – find out more at
[5]www.runnymede.gov.uk/addlestone
References
Visible links
1. https://www.runnymede.gov.uk/article/151...
2. https://ico.org.uk/
3. mailto:[email address]
4. http://www.runnymede.gov.uk/
5. http://www.runnymede.gov.uk/addlestone
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now