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GLPC Job Evaluation Scheme

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Dear Poole Borough Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

Strategy Team - Information, Poole Borough Council

Link: [1]File-List

Thank you for your email.

 

Requests submitted under the Freedom of Information Act and Environmental
Information Regulations will be responded to within 20 working days.

 

Reviews of our responses to Freedom of Information or Environmental
Information Regulation requests will also be responded to within 20
working days.

 

Requests for personal information under Subject Access Request will be
responded to within 30 calendar days once we have received all the
[2]information required.

 

If we need more time to respond to any request for any of the above, we
will contact you to advise you.

 

 

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References

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1. file:///tmp/cid:filelist.xml@01D41463.3D92DDA0
2. http://archive.poole.gov.uk/your-council...

Strategy Team - Information, Poole Borough Council

2 Attachments

 

Dear Ms Baker

 

Thank you for your request submitted under the Freedom of Information Act
for which our response is below in bold and attached.

 

Kind regards

 

Information Governance Team

 

[1]working%20together%20email%20signature

 

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Ms A Baker please sign in and let everyone know.