Dear Leicester City Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

info-requests, Leicester City Council

Website:                        [1]www.leicester.gov.uk

E-mail:                            [2][Leicester City Council request email]   

Our Ref:                          FOI 17273

Date:                               03/12/18

 

Ms A Baker

[3][FOI #536408 email]

 

Dear Ms Baker,

 

FREEDOM OF INFORMATION ACT 2000

 

Thank you for your email of 1^st December requesting information about
GLPC job evaluation scheme.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days. 

 

If you have any queries about this request do not hesitate to contact me.
Please remember to quote the reference number above in any future
communications.

 

Yours sincerely,

 

Baljeet Kaur

Information Governance Apprentice

Information Governance and Risk

Legal Services

4^th Floor, Rutland Wing

City Hall

115 Charles Street

LE1 1FZ

References

Visible links
1. http://www.leicester.gov.uk/
2. mailto:[Leicester City Council request email]
3. mailto:[FOI #536408 email]

info-requests, Leicester City Council

2 Attachments

Dear Ms Baker,

 

Please find attached Leicester City Council’s response to your recent
Freedom of Information request.

 

Regards,

 

Pravina Chandarana

Information Governance Officer

Email: [1][Leicester City Council request email]

 

 

References

Visible links
1. mailto:[Leicester City Council request email]