Dear Medway Council,
I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.
The information I am specifically after:-
The job score (the figure after all the individual factor scores have been added together)
Whether your CSAs receive and resolve Revenues & Benefits calls.
I should also like to know whether you have a “Local Conventions” document.
If so, I should like a copy please.
When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.
Ms A Baker
Thank you for contacting Medway Council. This response is to acknowledge your email has been received. If this is an initial request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, you can expect to receive a response within 20 working days.
If your email relates to a current request for information, your email will be forwarded to the relevant case officer.
Should your email be because you are dissatisfied with the way we have processed your request the Council has an internal review process and your email will be forwarded to the Information Governance Team for review, you should receive a response within 20 working days.
If you remain dissatisfied you have the right to appeal to the Information Commissioners' Office (ICO) www.ico.org.uk/concerns
Information Governance Apprentice
Medway Council and Gravesham Borough Council
[Medway Council request email]
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Our Ref: DocumentOwner\MFOI006834\DocumentRef
Good morning Ms Baker,
Thank you for your FOI request. Medway Council do not use the GLPC job evaluation scheme for evaluating our job roles so we are unable to provide an answer to this request.