GLPC Job Evaluation Scheme

Response to this request is long overdue. By law, under all circumstances, Medway Council should have responded by now (details). You can complain by requesting an internal review.

Dear Medway Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

freedom, Medway Council

Dear Customer

Thank you for contacting Medway Council. This response is to acknowledge your email has been received. If this is an initial request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, you can expect to receive a response within 20 working days.

If your email relates to a current request for information, your email will be forwarded to the relevant case officer.
Should your email be because you are dissatisfied with the way we have processed your request the Council has an internal review process and your email will be forwarded to the Information Governance Team for review, you should receive a response within 20 working days.
If you remain dissatisfied you have the right to appeal to the Information Commissioners' Office (ICO) www.ico.org.uk/concerns

Thank you

Kind regards

Kayleigh Williams
Information Governance Apprentice
Medway Council and Gravesham Borough Council
Gun Wharf
Dock Road
Chatham
ME4 4TR
www.medway.gov.uk
[Medway Council request email]
01634 332044

This Email, and any attachments, may contain Protected or Restricted information and is intended solely for the individual to whom it is addressed.  It may contains sensitive or protectively marked material and should be handled accordingly.Nothing in this email message amounts to a contractual or other legal commitment on the part of Medway Council and Gravesham Borough Council. If this Email has been misdirected, please notify the author immediately. If you are not the intended recipient you must not disclose, distribute, copy, print or rely on any of the information contained in it or attached, and all copies must be deleted immediately.Whilst we take reasonable steps to try to identify any software viruses, any attachments to this Email may nevertheless contain viruses which our anti-virus software has failed to identify. You should therefore carry out your own anti-virus checks before opening any documents. Medway Council and Gravesham Borough Council will not accept any liability for damage caused by computer viruses emanating from any attachment or other document supplied with this e-mail. All Medway Council and Gravesham Borough Council and PSN traffic may be subject to recording and / or monitoring in accordance with relevant legislation.

Our Ref: DocumentOwner\MFOI006834\DocumentRef

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organisationalchange, Medway Council

Good morning Ms Baker,

Thank you for your FOI request. Medway Council do not use the GLPC job evaluation scheme for evaluating our job roles so we are unable to provide an answer to this request.

Kind Regards,

Organisational Change

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