Gleadless Tara minutes
Dear Sheffield Homes Limited,
Please provide me with the minutes of all public meetings from the last three years of Gleadless Valley TARA.
Please provide me with copies of the audited annual statements for the last three years of the Gleadless Valley TARA.
Yours faithfully,
Richard Donn
Dear Sheffield Homes Limited,
I asked you for some information 9 days ago and you have not acknowledged receipt of my freedom of information request. Please acknowledge receipt as i will be expecting an answer by Feb 18th.
Yours faithfully,
Richard Donn
Dear Mr Donn
I am writing in response to your freedom of information request relating
to the minutes / account records of Gleadless Tara.
Unfortunately we are unable to upload the scanned documents to the 'What
Do They Know' website as the document sizes are considerably above 50Mb.
If you wish to provide us with your postal address we are more than
willing to send you paper copies in the post. You can send your address
to us directly at [email address] or alternatively you
can phone on 0114 2930000 and ask to speak to the Communications Team.
Yours sincerely
Sheffield Homes
Communications Team
Dear HomesComms,
Thank you for your reply. may i suggest that you put the documents into smaller sizes of information and download them in separate documents of a smaller size.
Do you mean mb or gb as 50mb is not actually in these modern times that large.
Yours sincerely,
Richard Donn
Dear Mr Donn
Unfortunately we are unable to reduce the size of the 35 documents
further due to them being hand written documents which need a high
resolution scan.
50mb is the size which is quoted from the What Do They Know website.
We have made the information available to you, if you want to access the
information you can do so via copies being posted out to yourself (if
this is the case please supply postal address) or you can contact us and
come to view the documents from one of our offices.
Regards
Sheffield Homes
Dear HomesComms,
In order to be helpful i sought some expert IT advice.I am sure you will be glad to know that there is no need for high resolution scanning upon black and white documents. All that is required is that the documents are legible.
These can be collated as a pdf document, or compressed to create a small document.In this format this should take approximately 10mb only.
I would further suggest that once this is in digital format, in the interest of openness and transparency it would be cost effective to keep the information in this format. It will be easier for staff and the public to access, which also creates greater efficiency.
Yours sincerely,
Richard Donn
Dear Sheffield Homes Limited,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Sheffield Homes Limited's handling of my FOI request 'Gleadless Tara minutes'.
I am dissatisfied with your response as it is not an acceptable reason that you provided for not sending me the requested information. I believe it is in the public interest and the interest of transparency to provide the detail in digital format. ]
A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/gl...
Yours faithfully,
Richard Donn
Dear Mr Donn
We are sorry to hear you that you are not satisfied with the format in
which we are able to provide the information you requested.
If you are unhappy with the service you have received in relation to
your request and wish to make a complaint, you should write to:
Sheffield Homes, PO Box 1918, Sheffield, S1 2XX or email
[Sheffield Homes Limited request email].
You can also visit one of our public offices or call us on 0114 293 0000
(North) or 0114 205 3333 (South). Please refer to our Complaints, Praise
and Suggestions leaflet available to download from our website at
http://www.sheffieldhomes.org.uk/myCommu...
eAndSuggestions.aspx or by post by contacting us.
If you are not content with the outcome your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Commissioner cannot make a decision unless you have exhausted our
complaints procedure. The Information Commissioner can be contacted at:
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF
Regards
Sheffield Homes
Dear HomesComms,
I have requested an internal review of the handling and response to my FOI reques re the Gleadless Tara. I would like confirmation that you are conducting an internal review.I believe this is different to the Sheffield Homes complaint procedure and again request this financial information in the requested digital format.
I have no desire to have more time wasted by pursuing yet another procedure which has nothing to do with a FOI request.
Yours sincerely,
Richard Donn
Dear Mr Donn,
Thank you for your email of 26 March with reference to your recent FOI
request. I am sorry that you are not satisfied with our responses to date.
We do not have a formal internal review system which is why we informed
you of the next steps in our FOI process in our previous response. We are
not required by the ICO to have a formal internal review system, but I
have investigated the handling of your request throughly today and I am
satisfied that we have done everything we can to assist with your request.
We have explained that the information does not exist in the electronic
format that you require for the What Do They Know website and that we are
unable to create a digital format that is small enough for upload to the
website yet still remains legible.
As an alternative we have offered to send you the minutes in hard copy,
which you can then scan yourself. However I understand that you do not
wish to disclose your postal address to us. As this does not assist us
with trying to help you, I can offer you three final options:
* I can arrange for the minutes to be made available for you to collect
at any of our public housing offices, in hard format. Please let me
know which office would be most convenient for you and I will let you
know when they are ready for collection.
* I suggest that you contact Gleadless TARA directly for the minutes and
ask them to produce electronic copies for you. Each TARA is
responsible for its own minute-taking, record keeping, formats and
publication, so perhaps they may be able to help.
* If you have a specific issue with regards to the Gleadless TARA or
TARA minutes in general, perhaps I can set up a meeting for you with
Sheffield Homes staff to find out more about your concerns and how we
can help you.
I hope one of these options will assist.
If you remain dissatisfied with the handling of your request, you have a
right to appeal to the Information Commissioner at:
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.
Telephone:0303 123 1113 Website: [1]www.ico.gov.uk
Kind regards,
Catherine Elphee
Communications and Customer Care Manager
New Bank House
Communications and Customer Care Team
Sheffield Homes
PO Box 1918
Sheffield S1 2XX
T: 0114 273 5585
M: [Personal Information - Mobile Phone No. Removed]
[2]www.sheffieldhomes.org.uk
Our purpose is to provide excellent homes and housing services to all our
communities.
Dear Elphee Catherine,
You have refused to provide the information in the format i have requested, citing a non-legitimate reason for refusing to provide me with the information I asked for which is the last three years accounts and minutes of the Gleadless TARA.
I have been on the ICO web site and your delaying tactics do actually mean that you have broken the law.
If you are refusing to give me the information in the format i have requested which is totally reasonable and possible , you must issue a refusal notice, stating which clause of the law applies to the refusal.
I don't believe you have any intention of obeying the law.
You have been asked to review your response.
The law says you must undertake a review, not enter into a process that has no relevance.So i cannot understand how you appear to be the only council without such a process. May i suggest you implement this immediately to save the Sheffield tax payer unnecessary expense. I cannot understand why you are not being transparent concerning this matter.
You are owned by the council, which is a public body.
You are bound by the law, whether a limited company or not, as you are completely reliant on public funds.
You broke the law again. It is against the law to not provide this in the requested format which will be beneficial to efficiency, especially for the accountant/auditor who is meant to annually check all accounts. I believe all Tara accounts must undergo such procedures.
It has been explained to you that the information can easily be scanned and sent. Your excuses for not doing so are simply not true. You simply place the books on a scanner and load the copy into a computer and send these documents as requested.
By now you should have provided the information.
But for your excuses, which have been disposed of, if you had done as asked, I would have received the documents by 18th Feb. I feel i have been flexible with you and find such excuses from a public body which has access to far superior equipment than the majority of your clients very poor.
I think you are deliberately avoiding providing them. It is now making me wonder why?
Please, no more excuses, just provide the sheets in electronic format. If i can do this at home then so can you. This is not difficult, why don't you ask the Tara to send you the information this way,then you can send these electronic documents to me. I would be grateful for no more prevarication as it is very unnecessary and causing me to wonder why you are finding such a problem in replying to a simple and easy request.
Yours sincerely,
Richard Donn
Thanks for your email. I am out of the office until further notice. If you
need assistance in the meantime please email
[email address].
Kind regards,
Catherine
Catherine Elphee
Customer Care and Communications Manager
Customer Care and Communications Team
PO Box 1918
Sheffield S1 2XX
T: 0114 273 5585
Our purpose is to provide excellent homes and housing services to all our
communities.
This Email, and any attachments, may contain non-public information and is
intended solely for the individual(s) to whom it is addressed. It may
contain sensitive or protectively marked material and should be handled
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Dear Elphee Catherine,
I seem to have received no communication from yourselves. Are you conducting an internal review of your handling of my request?
Yours sincerely,
Richard Donn
Thanks for your email. I am out of the office on maternity leave.
If you are a colleague, please contact one of the Communications Officers
or Customer Care Team using the intranet, or email HomesComms. Please
recall your message.
If you are a customer or business partner, please email
[Sheffield Homes Limited request email], or call 0114 293 0000 / 0114 205 3333 and
ask to speak to somebody from the Customer Care and Communications Team.
If you have a press enquiry, please refer to the press office contacts on
our website at
[1]http://www.sheffieldhomes.org.uk/myLandl...
If you would like to keep in touch, please contact me via LinkedIn.
Kind regards,
Catherine
Catherine Elphee
Customer Care and Communications Manager
Customer Care and Communications Team
PO Box 1918
Sheffield S1 2XX
T: 0114 273 5585
www.sheffieldhomes.org.uk
Also find us on Facebook and Twitter!
Our purpose is to provide excellent homes and housing services to all our
communities.
This Email, and any attachments, may contain non-public information and is
intended solely for the individual(s) to whom it is addressed. It may
contain sensitive or protectively marked material and should be handled
accordingly. If this Email has been misdirected, please notify the author
immediately. If you are not the intended recipient you must not disclose,
distribute, copy, print or rely on any of the information contained in it
or attached, and all copies must be deleted immediately. Whilst we take
reasonable steps to try to identify any software viruses, any attachments
to this Email may nevertheless contain viruses which our anti-virus
software has failed to identify. You should therefore carry out your own
anti-virus checks before opening any documents. Sheffield City Council
will not accept any liability for damage caused by computer viruses
emanating from any attachment or other document supplied with this e-mail
References
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1. http://www.sheffieldhomes.org.uk/myLandl...
Dear Elphee Catherine,
I assume that other members of staff are dealing with e-mail requests so could one of your colleagues please e mail me back about what you are doing with regard to my internal review.
You are 40 days over any deadline and i find your responses highly unsatisfactory and far from the behaviour i would expect of a publicly funded body.
By law you should have responded to my request by now.
I note your excuses to others about not providing their requested information and am left wondering why you seem unable to provide the public with information with regard to financial expenditure and other matters.
Yours sincerely,
Richard Donn
Dear Elphee Catherine,
My request is long overdue and by law i should have had a proper response by now. Please explain your extreme reluctance to respond to my request in the manner i ask. Please explain why you have not answered within the legal time limit.
Yours sincerely,
Richard Donn
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