Glasgow City's use of Nice Systems 'Suspect Search' person tracking.

Waiting for an internal review by ACCESS LLP of their handling of this request.


Ref: NICE Systems Suspect Search.

From a Freedom of Information request reply from Community Safety Glasgow (CSG).
“Suspect Search has not yet been implemented. This is planned for mid- August 2015 with operational use commencing thereafter.”

Under the Freedom of Information (Scotland) Act 2002 please advise:

1) Please confirm the date Suspect Search went operational?

2) How many hours a day does Suspect Search run or if only run on certain days please provide dates and reason it was running?

3) How many individuals have been tracked or identified as a person of interest?

4) Please advise the reasons why individuals have been tracked. i.e. missing persons, criminal suspect, etc.

5) Please advise the outcomes any searches done.

6) Please advise the job descriptions of personal authorised to conduct a search on an individual.

7) Please advise where Suspect Search is run from/based i.e Glasgow Operations Centre

8) How many surveillance cameras does Suspect Search have available to search or ‘look’ at. Please identify cameras as council, CSG run CCTV, police cameras, private surveillance cameras, etc.

9) Please advise how persons to be tracked are identified by Suspect Search. i.e. if Suspect Search is given an image and then asked to search for that image, whether it be a face or whole person image (please advise type of image) or whether persons are identified from real time footage without a source image, as shown here at 4 minutes 30 seconds

10) Please provide any written guidance issued to staff on how and when to use the system, the criteria given to start searching for a person, etc.

11) Please provide the Privacy Impact Assessment for Suspect Search.

12) Please advise who and when will the use of Suspect Search be audited for any evaluation on the efficiency, return on investment, etc.

Some parts of this request may be easier to answer than others and in such case please could you release available data as soon as possible rather than delay the entire request.

If you are not fully certain of what it is I am asking then I look forward to contact from you as soon as possible to clarify what it is I am requesting in order to meet your obligations under the law.

If the costs of processing this request exceed the limit in the Act, please advise on what information you are able to supply within the cost limit.

Yours faithfully,

Pippa King


ACCESS (the trading name of Service Glasgow LLP) is a limited liability partnership established in 2008 and jointly owned by Serco Ltd and Glasgow City Council, with a 10 year contract to transform the Council's ICT and Property Services for the benefit of its staff and the citizens of Glasgow.

As a limited liability partnership owned jointly by a private sector organisation and a public sector body, ACCESS is not subject to the Freedom of Information (Scotland) Act 2002.

Further information on submitting a Freedom of Information request to Glasgow City Council can be found here.

Enquiries (ACCESS LLP)

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Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of ACCESS LLP's handling of my Freedom of Information request 'Glasgow City's use of Nice Systems 'Suspect Search' person tracking.'.

Glasgow has 10 extended arms-length organisations (ALEOs), all of which are subject to the Freedom of Information (Scotland) Act except yourselves. See

I would like ACCESS LLP to review and detail why ACCESS LLP is not subject to the Freedom of Information (Scotland) Act when all the rest of Glasgow City Council's ALEOs/LLPs are.

A full history of my Freedom of Information request and all correspondence is available on the Internet at this address:

Yours faithfully,

Pippa King

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