Given the complaint process I am having to go through I would like to know the cost of responding to each letter of compliant.

The request was refused by East Coast Main Line Company Limited.

Dear East Coast Main Line Company Limited,
I would like to know how much it costs for you to respond to a letter of complaint about inadequate service. This is in part to help me to deal with an ongoing dispute.

Yours faithfully,

Chris D

Dear Chris,

I am writing to acknowledge receipt of your Freedom of Information request.

We will respond to yoru enquiry within twenty working days.

Yours sincerely,

Matt Short

East Coast Main Line Company Limited

________________________________________
From: chris <[FOI #253706 email]>
Sent: 13 February 2015 12:53
To: Enquiries
Subject: Freedom of Information request - Given the complaint process I am having to go through I would like to know the cost of responding to each letter of compliant.

Dear East Coast Main Line Company Limited,
I would like to know how much it costs for you to respond to a letter of complaint about inadequate service. This is in part to help me to deal with an ongoing dispute.

Yours faithfully,

Chris D

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[FOI #253706 email]

Is [East Coast request email] the wrong address for Freedom of Information requests to East Coast Main Line Company Limited? If so, please contact us using this form:
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1 Attachment

Dear Chris

Please find attached our response to your request.

Kind regards,

Matt Short

East Coast

________________________________________
From: chris <[FOI #253706 email]>
Sent: 13 February 2015 12:53
To: Enquiries
Subject: Freedom of Information request - Given the complaint process I am having to go through I would like to know the cost of responding to each letter of compliant.

Dear East Coast Main Line Company Limited,
I would like to know how much it costs for you to respond to a letter of complaint about inadequate service. This is in part to help me to deal with an ongoing dispute.

Yours faithfully,

Chris D

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #253706 email]

Is [East Coast request email] the wrong address for Freedom of Information requests to East Coast Main Line Company Limited? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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