Given the complaint process I am having to go through I would like to know the cost of responding to each letter of compliant.
Dear East Coast Main Line Company Limited,
I would like to know how much it costs for you to respond to a letter of complaint about inadequate service. This is in part to help me to deal with an ongoing dispute.
Yours faithfully,
Chris D
Dear Chris,
I am writing to acknowledge receipt of your Freedom of Information request.
We will respond to yoru enquiry within twenty working days.
Yours sincerely,
Matt Short
East Coast Main Line Company Limited
________________________________________
From: chris <[FOI #253706 email]>
Sent: 13 February 2015 12:53
To: Enquiries
Subject: Freedom of Information request - Given the complaint process I am having to go through I would like to know the cost of responding to each letter of compliant.
Dear East Coast Main Line Company Limited,
I would like to know how much it costs for you to respond to a letter of complaint about inadequate service. This is in part to help me to deal with an ongoing dispute.
Yours faithfully,
Chris D
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[FOI #253706 email]
Is [East Coast request email] the wrong address for Freedom of Information requests to East Coast Main Line Company Limited? If so, please contact us using this form:
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Dear Chris
Please find attached our response to your request.
Kind regards,
Matt Short
East Coast
________________________________________
From: chris <[FOI #253706 email]>
Sent: 13 February 2015 12:53
To: Enquiries
Subject: Freedom of Information request - Given the complaint process I am having to go through I would like to know the cost of responding to each letter of compliant.
Dear East Coast Main Line Company Limited,
I would like to know how much it costs for you to respond to a letter of complaint about inadequate service. This is in part to help me to deal with an ongoing dispute.
Yours faithfully,
Chris D
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #253706 email]
Is [East Coast request email] the wrong address for Freedom of Information requests to East Coast Main Line Company Limited? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
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