George Thomson NFSP tweeted.

The request was successful.

Dear Post Office Limited,

George Thomson, general secretary of the the National Federation of SubPostmasters tweeted on the 26/09/2012.

"Postmasters uniquely have had 3 compensation programmes in the last 10 years funded by gov, this will when completed have helped 8000 leave".

How many subpostmasters have left the network with compensation in the past ten years, at what cost.

How many subpostmasters have POL forecast to leave under the current network transformation programme.

How many postmasters to date have received compensation to leave the network under the current network transformation programme.

Yours faithfully,

Pat Aspinall

Dear Post Office Limited,

George Thomson tweeted 26/10/2012.

Yours faithfully,

Pat Aspinall

FOIA, Post Office Limited

7 Attachments

Dear Ms Aspinall,

 

Ref: CALS-8ZJEPP

 

Thank you for your email received on 28 October 2012, which we are
considering under the Freedom of Information Act.  Under the Act you
should expect a reply from us to be sent by 26 November 2012, which is
twenty working days from receipt of your request.

 

If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving
a revised date by which we will reply. 

 

If in the meantime, you have any questions or would like to contact us
about your request, please contact us by telephone 0207 250 2647 or
alternatively email or write to us. Please be assured that we are giving
this our attention and will get back to you shortly.

 

Yours sincerely

 

Cory Alexis

Information Rights Team Support

 

Post Office Ltd

1^st Floor

Old Street Wing

148 Old Street

London

EC1V 9HQ

Post Office Ltd is registered in England and Wales. Registered No.
2154540. Registered Office 148 Old Street, London, EC1V 9HQ. Post Office
and the Post Office logo are registered trade marks of Post Office Ltd.

 

 

  Cory Alexis I Information Rights Support
[1]Description: split

[2]Description: 148 Old Street, LONDON, EC1V
address 9HQ
[3]Description: 0207 250 2647 Postline: 5460
phone 2647
[4]Description: [5][email address]
email
[6]Description: [7]Post Office stories
web
[8]Description: [9]@postofficenews
twitter

[10]Description: footer

 

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Dear Post Office Limited,

Are you having difficulty answering my request.

Yours faithfully,

Pat Aspinall

FOIA, Post Office Limited

Dear Ms Aspinall,

 

Re: Freedom of Information Request – CALS-8ZJEPP

 

I am writing in response to your enquiry received by Post Office Limited
on 28 October 2012, which I am dealing with under the terms of the Freedom
of Information Act 2000.

 

In your email, you have requested information in three parts, which I
shall respond to separately;

    

However, before I respond to your request it is important that I explain
the reasons for the programmes which form the basis of your request, as
the statement you have provided "Postmasters uniquely have had 3
compensation programmes in the last 10 years funded by gov, this will when
completed have helped 8000 leave” does not reflect the need, intent or
objectives for the programmes.

 

The Urban Reinvention Programme (2002-2005) addressed the unprofitability
of the urban network and the issues highlighted in the year 2000 report by
the Government’s Performance Innovation Unit Counter Revolution –
Modernising the Post Office Network.  The programmes target was to improve
distribution of the remaining network and improve individual office and
network viability. The programme was intended to deliver 2,500 Post Office
branch closures. 

 

The Network Change Programme (2007-2009) was a part of a larger plan aimed
at returning Post Office Ltd to profitability by 2010-11. This plan also
included improved efficiency, financial performance, and sustaining
revenues, in part by developing significant new revenue streams.  The
programme was intended to deliver up to 2,500 closures partly offset by at
least 500 new Outreach services, 

 

The Network Transformation Programme  will take place over three years and
aims to modernise branches and to create a sustainable financial future
which is set out in the report Securing The Post Office Network in the
Digital Age which was produced by the Department for Business Innovation
and Skills

 

Turning to your requests;

 

How many subpostmasters have left the network with compensation in the
past ten years, at what cost?

 

I can confirm that we do hold the information on the numbers of
subpostmaster’s who have left the network in the past 10 years under the
Urban Reinvention and the Network Change Programmes.

 

For the Urban Reinvention programme 2,472 subpostmaster’s left the
programme and £122 million was paid in compensation.

 

For the Network Change programme 2,432 subpostmaster’s left the programme
and £123.5 million was paid in compensation.

 

How many subpostmasters have POL forecast to leave under the current
network transformation programme?

I can advise that Post Office Limited does not hold the information you
have requested.  The Network Transformation Programme is a modernisation
programme not a closure programme. It is essential that we modernise our
network so we are better able to meet the needs of our customers in the
digital age.  Working with the government we have developed a strategy
that is sustainable, achievable and which is focused on growth and
modernisation.

 

The move to new, more modern branches is a key part of that strategy and
sees the largest investment and support programme in the history of Post
Office Ltd. Over the next three years, the Post Office will transform
around 6,000 branches to one of our new-style local and main branches. The
network transformation programme will create a more modern and convenient
retail experience for customers through refurbished branches; a simplified
face-to-face service; and in many cases, much longer opening hours.  

 

Network Transformation is a voluntary programme; individual
subpostmaster’s can choose whether they wish to convert their branch to
one of our new style branches, leave the network with a discretionary
termination payment, subject to us finding a suitable alternative Post
Office operator and premises; or simply stay as they are. Given the
voluntary nature of the programme and the criteria outlined above it is
difficult for us to quantify how many subpostmaster’s will leave the
network, however over a thousand subpostmaster’s have indicated an
interest in this option to date. We are in the early stages of the
programme and are continuing to engage with subpostmaster’s in order to
understand their preferences.

 

How many postmasters to date have received compensation to leave the
network under the current network transformation programme?

 

I can confirm that we do hold the information on the numbers of
subpostmaster’s who have received a discretionary termination payment. To
date, only one subpostmaster has received a discretionary termination
payment to leave the network, following replacement of the Post Office
service elsewhere in the community.

 

I am sorry that I cannot provide you with all of the information you have
requested on this occasion, however I hope the information I have provided
gives you an understanding of the three programme. If you are dissatisfied
with the handling of this response, you do have a right to request an
internal review. You can do this by writing to the address below stating
your reasons for your internal review request:

 

Senior Engagement & Involvement Manager

Post Office Ltd

1^st Floor, Old Street Wing

148 Old Street

London

EC1V 9HQ

[1][Post Office request email]  

 

If, having requested an internal review by Post Office Ltd, you are still
not satisfied with our response you also have a right of appeal to the
Information Commissioner at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 01625 545 700

[2]www.informationcommissioner.gov.uk

 

Yours sincerely

 

 

 

 

Cory Alexis

Information Rights Support

 

Post Office Ltd

1^st Floor

Old Street Wing

148 Old Street

London

EC1V 9HQ

Post Office Ltd is registered in England and Wales. Registered No.
2154540. Registered Office 148 Old Street, London, EC1V 9HQ. Post Office
and the Post Office logo are registered trademarks of Post Office Ltd.

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