geographic phone numbers

John Cross made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Sir or Madam,

Please can you provide me with a list of all geographic phone numbers which a person could dial to reach the DWP.

For each number please indicate the non-geographic equivalent (if any) and please indicate the name of the office, department, branch or service line the number is associated with.

By geographic phone numbers I mean phone numbers with an area code.

By non-geographic phone numbers I mean phone numbers starting with 0870, 0845, 0800 etc that do not have an area code.

For the avoidance of doubt your response should include:

- numbers of offices, branches and

- numbers of Jobcentres

- numbers of general helplines

- numbers of helplines for specific benefits/issues

- numbers that the DWP does not normally make available to the public

For the avoidance of doubt your response need not include:

- mobile phone numbers of DWP mobiles allocated to one employee/official only

- internal extension numbers associated with one employee/official only

I include an example to show the type of information the list should contain the example may not be accurate:

1. Milton Keynes Jobcentre Plus 01908 455500 (non-geo: 0845 606 0234)

Yours faithfully,

John Cross

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/foi/

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dwp.gov.uk/foi/

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear Mr Cross

Please see attached reply to your request under the Freedom of
Information

Thank you

Central FOI Team

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Dear Sirs,
It appears that the response to my Freedom of Information Act request is overdue.

Yours sincerely,

John Cross

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/foi/

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dwp.gov.uk/foi/

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear Mr Cross

Please see attached letter in regards to your recent FOI request

Thank you

Central FOI Team

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Dear Sirs,

Your last email suggested you were relying on Section 10(3) of the Freedom of Information Act 2000 to extend the deadline for answering my request.

Please be aware however that this subsection does not affect the time by which any notice under section 17(1) of the Act must be given.

There is therefore have no time extension from supplying me with a notice that specifies the exemptions on which you are relying and why the exemption applies (if that would not otherwise be apparent). It would appear that you were legally required to provide me with such a notice on or before 9 October 2009.

Please provide me with this notice.

Yours sincerely,

John Cross

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/foi/

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dwp.gov.uk/foi/

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Deaer Mr Cross

Please find attached the response to your Freedom of Information request
of 13 September.

Your sincerely,

DWP Central FoI Team

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Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions' handling of my FOI request 'geographic phone numbers'.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/ge...

In particular please look at the following issues:

(1) Your wrote
"DWP do not hold the information in the format you have requested."

This is not relevant, what matters is whether the information is held. You must also provide the information in the format I expressed a preference for wherever practical.[See section 7 of the Freedom of Information Act 2000]

(2) Your wrote:

"All DWP public contact numbers are available via Direct Gov, telephone directories and in leaflets published by the Department, dependent on the service you wish to access."

ICO Awareness Guidance Note 6 states:

"Public authorities are under a duty, set out in section 16 of the Freedom of Information Act - Awareness Guidance No 6 Act, to “provide advice and assistance, so far as it would be reasonable to expect
the authority to do so, to persons who propose to make, or have made requests for information.” This means that there should be no possibility of applicants
being left in any doubt as to how they can obtain the information which they want."

(3) "This exemption protects information which, if released, would prejudice the effective conduct of public affairs."

It appears you wish to rely on the Section 36 exemption but this exemption depends on "the reasonable opinion of a qualified person". Please can you tell me who the qualified person was in this case.

Yours faithfully,

John Cross

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/foi/

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dwp.gov.uk/foi/

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear Mr Cross

Please see attached response to your FoI request.

Kind regards

Central FoI Team

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Dear Sirs
Thank you for your email.

Please could you send me the letter or email or other record containing the opinion of the qualified person in relation to my request.

Also I could not open the word document included with the attached document, it appears it is a link to a local C drive. Please could you send this again.

thank you

John Cross

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

Ian Jackson left an annotation ()

Double click the files. The original file name is just for reference.

It should open as embedded. The network share documents wont open (i.e. //servername/ ...)

John Cross left an annotation ()

I blogged about this here:

http://confirm-or-deny.blogspot.com/2009...

Ian Jackson left an annotation ()

I think under law (not sure as its freephone not 0845,0870,0871 etc.) its not permitted for an non-geographical number to keep ringing. Surely they have to terminate especially with a switchboard?

John Cross left an annotation ()

I can only go off the information I have been sent I don't no very much about the laws in respect of phone numbers.

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear Mr Cross

Thank you for your recent freedom of information request , please see
attached reply

Thank you

Central FOI Team

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Barrett Jason LEGAL GROUP INFORMATION AND DEVOLUTION POLICY, Department for Work and Pensions

3 Attachments

Dear Mr Cross,

Please find attached a reply to your request for further information on
the handling of your request and the document you could not open in the
first reply.

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John Cross left an annotation ()

Forum post about this request here: http://www.saynoto0870.com/cgi-bin/forum...

Ben Harris left an annotation ()

This request is the subject of the Information Commissioner's decision notice FS50287131:

"The Commissioner has considered the complaint and has found that section 36(2)(c) applies to the withheld information and the public interest favours maintaining the exemption. ... While the Commissioner does not require the DWP to take any steps, he has determined that the authority breached section 17(1) by its handling of the request."
<http://www.ico.gov.uk/~/media/documents/...>