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We are currently receiving an extremely high volume of enquiries.  

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We’re here to support patients and their representatives with enquiries,
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people with a range of rare and complex conditions.    

You may be able to find the answer you are looking for in our Frequently
Asked Questions:   

[1]https://www.england.nhs.uk/contact-us/ho...

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[2]https://www.england.nhs.uk/contact-us/co...

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Dear T Goodhew,
 
Thank you for contacting the NHS England Customer Contact Centre.
 
The Customer Contact Centre is here to support patients and their
representatives with enquiries, concerns or complaints about primary care.
Primary care includes local healthcare services such as GP's, dentists,
opticians and pharmacies. We can also help with enquiries, concerns or
complaints about healthcare in prison, military healthcare and some
specialised services that support people with a range of rare and complex
conditions. 
 
If you wish to raise a complaint you can choose to do so to either to your
healthcare provider (the organisation where you received the NHS service,
for example your hospital, GP surgery or dental surgery) or to the
commissioner (the organisation that pays for the service or care you
received).
 
This will vary depending on the NHS service you are complaining about. NHS
England is the commissioner if your complaint is about primary care
services such as GPs, dentists, opticians or pharmacy services.
 
If you would like NHS England, as commissioner to investigate your
complaint we will need further information as follows:
 
•           The name and contact details of the service you are
complaining about
•           Details of the complaint such as what you are unhappy about,
when the incident was and what outcome you would like to achieve as a
result of making the complaint
•           If the complaint is not about you as the patient, please
provide details including full name, date of birth, postal address and
telephone number of the patient
•           We will also require consent to contact the service provider
in order to investigate a complaint.
•           If you are the patient please confirm your agreement to this.
If you are not the patient, further consent may be required and you will
be contacted by a complaint manager about this.
 
Further information on the complaints procedure can be found on our
website: [1]https://www.england.nhs.uk/contact-us/co...
 
You can complain in writing, by email or by speaking to someone in the
organisation.
 
You should make your complaint within 12 months of the incident or within
12 months of the matter coming to your attention.
 
This time limit can sometimes be extended as long as it is still possible
to investigate your complaint.
 
If you require any further information or wish to speak to someone about
your enquiry, please contact NHS England at the email address or telephone
number shown below.  

Regards
 
Katie
Customer Contact Advisor
 
 
NHS England 
PO Box 16738 | Redditch | B97 9PT 
0300 3 11 22 33 
[2][NHS England request email] 
[3]www.england.nhs.uk
Webchat available at [4]https://www.england.nhs.uk/contact-us/

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Toni goodhew <[FOI #912971 email]>
Errand: 439532-1
Sent: 2022-10-31, 17:52
To: [NHS England request email]
Subject: Freedom of Information request - General practitioners ,

[You don't often get email from
[FOI #912971 email]. Learn why this is important at
https://aka.ms/LearnAboutSenderIdentific... ]

This message originated from outside of NHSmail. Please do not click links
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This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.

Dear NHS England,
It has come to my attention
Gp practices , are ignoring guidance to paitients access and records ,
Weres , respect dignaty and privacey

Medication is being perscribed double
To patients with out  knowledge ?
With out patients having consultations and blood tests ?

NHS are providing cost effective , medicines already ,  on financel
evalution ,

Royton and crompton practice
Park street
Royton
, have started
Malpractice already , in my opinion.
This started when coronavirous came to effect

Yours faithfully,
T goodhew

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