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General Enquiry - ICT

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Dear Wirral Council,

Please can you outline a response to the following ICT Related questions to the best of your ability:

1. What is the total annual spend for ICT Services at Sefton Council (including all hardware and software, Equipment, peripherals, Staff)

1a. What proportion is Revenue and Capital budget related?

2. What is the split of the total budget on staffing vs 3rd Party spend

3. Within that budget and scope of the service do you deliver project / changes relating to ICT.
3a. If income for projects and change can you outline the annual income relating to this

4. What is the total staff base within ICT Services?
4a. What proportion of the staff base are permanent vs temporary / contractors

5. How many ICT Users does the service support?

6. How many service desk calls are received on an annual basis

7. Is the Council now on Win10 and 365 ? fully, partially or not started yet

Thank you in advance for your help

Yours faithfully,

Mr Fishburne

Dear Wirral Metropolitan Borough Council,

please accept my apologies as the question 1 references Sefton Council - this is my error. Please ignore this reference and respond relating to Wirral Council please

Yours faithfully,

Mr Fishburne

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

1 Attachment

 

Dear Mr Fishburne

 

Further to your recent Freedom of Information enquiry, please see our
response below.

 

1. What is the total annual spend for ICT Services at Wirral Council
[amended Sefton Council] (including all hardware and software, Equipment,
peripherals, Staff)

 

All of our spend over £500 and council contracts are published online

[1]https://procontract.due-north.com/Contra...

[2]https://www.wirral.gov.uk/about-council/...

 

1a. What proportion is Revenue and Capital budget related?

 

%
Revenue Budget 46.17
Capital Budget 53.83

 

2. What is the split of the total budget on staffing vs 3rd Party spend

 

£ %
Staffing 4,545,400 63.83
3rd Party Spend 2,575,600 36.17
TOTAL 7,121,000 100

 

 

3. Within that budget and scope of the service do you deliver project /
changes relating to ICT. - NO

 

3a. If income for projects and change can you outline the annual income
relating to this – N/A

 

4. What is the total staff base within ICT Services? - 95 FTE

 

4a. What proportion of the staff base are permanent vs temporary /
contractors - 100 % permanent

 

5. How many ICT Users does the service support? – Current User Accounts
total 5608

 

6. How many service desk calls are received on an annual basis - Calls to
Service Desk staff only including 1^st line / 2^nd line/ and telephony –
17,194

 

7. Is the Council now on Win10 and 365 ? fully, partially or not started
yet - Fully Win10 and O365

 

Yours sincerely

 

 

Lynette Paterson

Principal Information Management Officer

Wirral Council

PO Box 290
Brighton Street
Wallasey
CH27 9FQ

 

Email: [3][Wirral Borough Council request email]

 

Visit our website: [4]www.wirral.gov.uk

 

 

 

 

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References

Visible links
1. https://procontract.due-north.com/Contra...
2. https://www.wirral.gov.uk/about-council/...
3. mailto:[Wirral Borough Council request email]
4. http://www.wirral.gov.uk/

We don't know whether the most recent response to this request contains information or not – if you are Mr P Fishburne please sign in and let everyone know.