Thank you for contacting The Tavistock and Portman NHS Foundation Trust.
This is an automatic acknowledgement.

Your message has been received by our Freedom of Information team.

If you are requesting information under the Freedom of Information Act or
the Environmental Information Regulations, you will receive a response
within 20 working days.

If your message concerns an existing request for information, we will
respond accordingly.

If your message concerns another matter, your message will be passed to
the relevant team for processing

Please note, the Tavistock and Portman NHS Foundation Trust is a
specialist mental health trust which provides outpatient psychological
services only. The Trust is not a hospital and does not provide acute
services. If your request relates to hospital or acute services, the
information you have requested may not be applicable to this Trust. If
this is the case, you are able to withdraw your request using the email
address [1][Tavistock and Portman NHS Foundation Trust request email]

Please visit our website for more
information: [2]https://tavistockandportman.nhs.uk/

Kind regards

The Freedom of Information Team
The Tavistock and Portman NHS Foundation Trust
Tavistock Centre
120 Belsize Lane
London NW3 5BA

References

Visible links
1. mailto:[Tavistock and Portman NHS Foundation Trust request email]
2. https://tavistockandportman.nhs.uk/

Thank you for contacting The Tavistock and Portman NHS Foundation Trust.
This is an automatic acknowledgement confirming that your message has been
received by our Freedom of Information team.

If you are requesting information under the Freedom of Information Act or
the Environmental Information Regulations, you would normally receive a
response within 20 working days.

Please note: following a national cyber incident, our electronic patient
records (EPR) system has been taken offline since 4th August. If your
request involves data on our patient records system, it may take longer
than 20 working days to answer. This is unfortunately beyond our control.
You may wish to read more about the incident on our public website:
National Outage of Patient Records System

If your message concerns an existing request for information, we will
respond accordingly.

If your message concerns another matter, your message will be passed to
the relevant team for processing..

Please note, the Tavistock and Portman NHS Foundation Trust is a
specialist mental health trust which provides outpatient psychological
services only. The Trust is not a hospital and does not provide acute
services. If your request relates to hospital or acute services, the
information you have requested may not be applicable to this Trust. If
this is the case, you are able to withdraw your request using the email
address [1][Tavistock and Portman NHS Foundation Trust request email]

Please visit our website for more information:
[2]https://tavistockandportman.nhs.uk/

References

Visible links
1. mailto:[Tavistock and Portman NHS Foundation Trust request email]
2. https://tavistockandportman.nhs.uk/

Dear S Bradshaw

This is to confirm receipt of your request for internal review regarding
case reference 22-23088 GIC Referral Data and Service user's title, as
detailed in your email below.   This reference should be quoted in all
future communications with the Trust regarding this request.

The Trust will now arrange for an internal review to be conducted by a
senior member of staff, who is not involved with the original request,
which will allow them to make an impartial and fresh decision based on all
available evidence supplied to them.

We aim to handle all internal reviews within 20 working days from the date
the request is received but there may be occasions, depending on the
circumstances, when it will take longer. Should that be the case, then we
would advise you further. We currently estimate that you will receive a
written response on or before  ……DATE……. with details of the outcome of
the internal review.

If you are not content with the outcome of your complaint or review, you
may apply directly to the Information Commissioner for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
complaints procedure provided by the Trust. The Information Commissioner
can be contacted at: Information Commissioner's Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 08456 30 60 60 or
01625 54 57 45 . The ICO website can be reached at [1]www.ico.org.uk.

Yours sincerely

With kind regards,

Freedom of Information Team
Tavistock and Portman 
NHS Foundation Trust
Tavistock Centre 
120 Belsize Lane
London NW3 5BA
Tel:  0208 938 2173

[2]https://tavistockandportman.nhs.uk
P Please consider the environment before printing this e-mail

From: S Bradshaw <[FOI #879370 email]>
Sent: 26 September 2022 19:55
To: Freedom of Information Requests <[Tavistock and Portman NHS Foundation Trust request email]>
Subject: Internal review of Freedom of Information request - Gender
services - adult GIC

Dear Tavistock and Portman NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Tavistock and Portman NHS
Foundation Trust's handling of my FOI request 'Gender services - adult
GIC'.

By law, under all circumstance, the response should have been provided by
now. The request was submitted on the 17th July 2022, and the initial
response indicated a maximum response time of 20 days.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[3]https://www.whatdotheyknow.com/request/g...

Yours faithfully,

S Bradshaw

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[4][FOI #879370 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...
[7]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. http://www.ico.org.uk/
2. https://tavistockandportman.nhs.uk/
3. https://www.whatdotheyknow.com/request/g...
4. mailto:[FOI #879370 email]
5. https://www.whatdotheyknow.com/help/offi...
6. https://www.whatdotheyknow.com/help/ico-...
7. https://www.whatdotheyknow.com/help/ico-...

Dear S Bradshaw

Your request for information, as detailed in your email below, has been
handled under the Freedom of Information Act 2000 (FOIA).  We apologise
for the delaly in answering your questions.  Please find below our
response: 

1.     the average (mean) time in weeks between treatment or assessment
appointments for patients who received a follow-up appointment last
quarter (between 1st April to 30th June 2022 inclusive).

The average (mean) time in weeks between appointments for patients of the
adult GIC who received a follow-up appointment last quarter (between 1st
April to 30th June 2022 inclusive) was 18 months.

2.     the number of referrals currently on the priority queue for
ex-Armed Forces personnel at your service

The Trust does not have a priority queue for ex-Armed Forces patients

3.     any information you hold about about the eligibility (or otherwise)
of people with “intersex”/”DSD”/”VSD” conditions (diagnosed or
undiagnosed) for referral to your service, diagnosis with gender
incongruence, hormone therapy, or surgical referral

People with “intersex”/”DSD”/”VSD” conditions (diagnosed or undiagnosed)
are eligible to be seen by our service. As with all other service users,
we would work with those with “intersex”/”DSD”/”VSD” conditions on an
individual case-by-case basis, regarding their eligibility for any of the
services that we provide.

4.     the number of past and current referred patients using the
following titles: Mr, Ms, Mrs, Miss, Mx, Dr, other, and no title at all.

We do not hold comprehensive and up to date information on this, as
patients tend to vary their titles over time, and there is no requirement
for them to formally notify us of this.  The Freedom of Information Act
(FOIA) only applies to recorded information that exists within the public
authority at the time of the request. 

FOIA does not require an authority to answer questions where this would
involve the creation of new information, and this question can only be
answered by writing out to tens of thousands of patients, both current and
past, to obtain new data on their current preferred nomenclature, which,
as explained above is beyond the scope and provision of resources of the
FOIA.

Please note that information provided under FOIA is information held by
this Trust at the date on which the request was made.  

We are aware that you have requested an internal review into our handling
of this request – this is currently underway, and, once concluded, we will
write to you separately with details  of the outcome.

We trust that you are satisfied with this response.  If you are
dissatisfied then please write to us at [1][Tavistock and Portman NHS Foundation Trust request email] quoting
the reference details in the header of this email, and explaining the
reason for your dissatisfaction.

Yours sincerely,

Freedom of Information Team

Tavistock and Portman 
NHS Foundation Trust
Tavistock Centre 
120 Belsize Lane
London NW3 5BA
[2]www.tavi-port.org
P Please consider the environment before printing this e-mail

From: S Bradshaw <[FOI #879370 email]>
Sent: 17 July 2022 19:08
To: Freedom of Information Requests <[Tavistock and Portman NHS Foundation Trust request email]>
Subject: Freedom of Information request - Gender services - adult GIC

Dear Tavistock and Portman NHS Foundation Trust,
I am writing to request information under the terms of the Freedom of
Information Act (2000). My enquiries relate to the adult Gender Identity
Clinic.
Please provide:
1. the average (mean) time in weeks between treatment or assessment
appointments for patients who received a follow-up appointment last
quarter (between 1st April to 30th June 2022 inclusive).
2. the number of referrals currently on the priority queue for ex-Armed
Forces personnel at your service
3. any information you hold about about the eligibility (or otherwise) of
people with “intersex”/”DSD”/”VSD” conditions (diagnosed or undiagnosed)
for referral to your service, diagnosis with gender incongruence, hormone
therapy, or surgical referral
4. the number of past and current referred patients using the following
titles: Mr, Ms, Mrs, Miss, Mx, Dr, other, and no title at all.
Yours faithfully,
S Bradshaw
-------------------------------------------------------------------
Please use this email address for all replies to this request:

[3][FOI #879370 email]

Is [4][Tavistock and Portman NHS Foundation Trust request email] the wrong address for Freedom of Information
requests to Tavistock and Portman NHS Foundation Trust? If so, please
contact us using this form:

[5]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[6]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[7]https://www.whatdotheyknow.com/help/ico-...

[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[Tavistock and Portman NHS Foundation Trust request email]
2. http://www.tavi-port.org/
http://www.tavi-port.org/
3. mailto:[FOI #879370 email]
4. mailto:[Tavistock and Portman NHS Foundation Trust request email]
5. https://www.whatdotheyknow.com/change_re...
6. https://www.whatdotheyknow.com/help/offi...
7. https://www.whatdotheyknow.com/help/ico-...
8. https://www.whatdotheyknow.com/help/ico-...

Dear S Bradshaw,

Further to your email of 26^th September, as below, whereby you asked the
Trust to conduct an internal review into the late response to your enquiry
under the FOI Act,  (case reference 22-23088/1 GIC Referral Data & Service
Users’ Titles)  I write to advise that the Trust has now concluded its
internal review.  This was conducted by Keith James, Senior IG Consultant,
in line with the requirements of the Freedom of Information Act 2000, and
his findings are set out in the attached report, for your review.

Please note that page 1 of the report covers the original request and the
Trust’s original response, and page 2 covers your request for a review.   
Pages 3 cover the basis of matters considered, and the findings of the
Internal Review,

If you remain dissatisfied following completion of this internal review,
you have a right to complain to the Information Commissioner’s Office
(ICO) at
[1]https://ico.org.uk/make-a-complaint/offi...
or visit
[2]https://ico.org.uk/global/privacy-notice...

Yours sincerely,

Freedom of Information Team
Tavistock and Portman 
NHS Foundation Trust
Tavistock Centre 
120 Belsize Lane
London NW3 5BA
[3]https://tavistockandportman.nhs.uk
P Please consider the environment before printing this e-mail

From: S Bradshaw <[FOI #879370 email]>
Sent: 26 September 2022 19:55
To: Freedom of Information Requests <[Tavistock and Portman NHS Foundation Trust request email]>
Subject: Internal review of Freedom of Information request - Gender
services - adult GIC

Dear Tavistock and Portman NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Tavistock and Portman NHS
Foundation Trust's handling of my FOI request 'Gender services - adult
GIC'.

By law, under all circumstance, the response should have been provided by
now. The request was submitted on the 17th July 2022, and the initial
response indicated a maximum response time of 20 days.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[4]https://www.whatdotheyknow.com/request/g...

Yours faithfully,

S Bradshaw

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[5][FOI #879370 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[7]https://www.whatdotheyknow.com/help/ico-...
[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. https://ico.org.uk/make-a-complaint/offi...
2. https://ico.org.uk/global/privacy-notice...
3. https://tavistockandportman.nhs.uk/
4. https://www.whatdotheyknow.com/request/g...
5. mailto:[FOI #879370 email]
6. https://www.whatdotheyknow.com/help/offi...
7. https://www.whatdotheyknow.com/help/ico-...
8. https://www.whatdotheyknow.com/help/ico-...