G20 Civil case settlements

Mr Andrews made this Freedom of Information request to Metropolitan Police Service (MPS)

The request was successful.

From: Mr Andrews

14 February 2011

Dear Metropolitan Police Service (MPS),

I read in the paper the following article in relation to the
settlements which were in excess of £100,000;

http://www.mirror.co.uk/news/top-stories...

In relation to this can you please provide me the following items;

1. Please list out the individual cases (I understand there are 30)
and the financial settlement for each, Please indicate what the
claim was for, i.e assault etc

2. Please indicate for each of the cases the amount paid in legal
fees to the claimants solicitor, if they employed one.

Many thanks

Yours faithfully,

Mr Paul Andrews

Link to this

Metropolitan Police Service (MPS)

15 February 2011

Dear Mr. Andrews,

Freedom of Information Request Reference No: 2011020002496
I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 14/02/2011. I note you seek
access to the following information:

* "I read in the paper the following article in relation to the
settlements which were in excess of **100,000;
* http://www.mirror.co.uk/news/top-stories...

* In relation to this can you please provide me the following items;

1. Please list out the individual cases (I understand there are 30) and
the financial settlement for each, Please indicate what the claim was for,
i.e assault etc
2. Please indicate for each of the cases the amount paid in legal fees to
the claimants solicitor, if they employed one."

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act). You will receive a response within the
statutory timescale of 20 working days as defined by the Act, subject to
the information not being exempt or containing a reference to a third
party. In some circumstances the MPS may be unable to achieve this
deadline. If this is likely you will be informed and given a revised
time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Katie London on telephone number 02071613907 quoting the
reference number above.

Yours sincerely

Katie London
Policy and Support Officer
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

The Metropolitan Police Service is here for London - on the streets and in
your community, working with you to make our city safer.

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system. To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law. Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents. The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

Link to this

From: Mr Andrews

2 April 2011

Dear Metropolitan Police Service (MPS),

I made this request to the Metropolitan Police on the 14th of
February 2011. Despite acknowledging the receipt of this request
you have failed to provide a timely response.

Indeed you haven't even bothered to reply or update.

This request has been running now for 48 days, well in excess of
the required 20 day response. As such I am now referring this
matter to the ICO for their view.

Yours faithfully,

Mr Paul Andrews

Link to this

Mr Andrews left an annotation ( 2 April 2011)

Quote-marks Dear ICO,

I would like to request that you register a complaint about the handling of a FOI request to the Metropolitan Police. The request was made on the 14th of Feb 2011 and despite acknowledging the request they have still failed to both respond nor update. Currently there has been some 48 days since the request was made, way in excess of the 20 day period.

I understand there has been decision notices in relation to the failure of the Met to properly respond to requests. This matter relates to the settlement of G20 assault cases and as such a timely response is required.

You can find full details at http://www.whatdotheyknow.com/request/g2...

With thanks,

Paul Andrews

Link to this

Metropolitan Police Service (MPS)

5 April 2011

Dear Mr. Andrews,

Thank you for your email.

I have forwarded your email to Carol Conway who is dealing with your case
and asked her to respond to you.

Kind Regards,

Katie London | FOIA Policy and Support Officer | Security Standards and
Architecture | Directorate of Information | Public Access Office

Metropolitan Police Service

Email - [email address] | Phone - 0207 161 3907 | Met Phone -
783907

Address - Public Access Office, PO BOX 57192, London SW6 1SF

Protective Marking: Not Protectively Marked

Suitable for Publication: Y
Recipients of this email should be aware that all communications within
and to and from the Metropolitan Police Service are subject to
consideration for release under the Data Protection Act, Freedom of
Information Act and Environmental Information Regulations. The MPS will
consider information for release unless there is are valid and
proportionate public interest reasons not to, therefore, sensitive
information not for public disclosure must be highlighted as such. Further
advice can be obtained from the Public Access Office - 783500.

P Please consider the environment before printing this email. If you do
need to print then consider printing duplex.

show quoted sections

Link to this

Metropolitan Police Service (MPS)

11 April 2011

Dear Mr Andrews

Please accept my apology for the delay in providing you with the
substantive response to your FOIA request.

I am still awaiting the result of my request to the Directorate of Legal
Services, (DLS), for any data which they may hold that could assist with
your request for information. I have chased this up on your behalf and
informed DLS of the urgency of this matter. Unfortunately I have to
extend the deadline to 29th April and sincerely regret any inconvenience
that the delay has caused.

I shall keep you updated with my progress on your request.

Yours sincerely

Carol Conway
DPS-FOIA Team.

The Metropolitan Police Service is here for London - on the streets and in
your community, working with you to make our city safer.

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system. To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law. Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents. The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

Link to this

From: Mr Andrews

11 April 2011

Dear Carol Conway, (MPS)

Please be advised that you are NOT chasing anything on my behalf.
If you are not aware it is your role and responsibility to provide
the response to properly made FOI requests.

You have stated that 'you' sent a letter to 'your' legal dept and
'they' have not yet responded. I would suggest that any letters you
have sent chasing a response are on no ones behalf but your own, as
this is your letter. It is laughable that you have not responded to
a request made on the 14th of Feb and seek extension up until the
29th of April. The MPS are already under a number of decision
notices with respect to a failure to respond, this is simply not
good enough.

Can you please obtain a letter from your legal dept stating why
they have been unable to respond to this simple request and publish
on this site?
Yours faithfully,

Mr Paul Andrews

Link to this

Metropolitan Police Service (MPS)

5 May 2011

Dear Mr. Andrews

Freedom of Information Request Reference No: 2011020002496

I write in connection with your request for information dated 14/02/2011
which was received by the Metropolitan Police Service (MPS) on 14/02/2011.
I regret any inconvenience that the delay in providing you with the
response may have caused.
I note you seek access to the following information:

I read in the paper the following article in relation to the settlements
which were in excess of **100,000;
http://www.mirror.co.uk/news/top-stories...
In relation to this can you please provide me the following items;
1. Please list out the individual cases (I understand there are 30) and
the financial settlement for each, Please indicate what the claim was for,
i.e assault etc
2. Please indicate for each of the cases the amount paid in legal fees to
the claimants solicitor, if they employed one.

Following receipt of your request searches were conducted within the MPS
to locate information relevant to your request.

EXTENT OF SEARCHES TO LOCATE INFORMATION

To locate the information relevant to your request searches were conducted
at the Directorate of Legal Services (DLS).

RESULT OF SEARCHES

The searches located information relevant to your request.

DECISION

Having located and considered the relevant information, I am afraid that I
am not required by statute to release the information requested. This
letter serves as a Refusal Notice under Section 17 of the Freedom of
Information Act 2000 (the Act).

REASON FOR DECISION

Section 17 of the Act provides:

(1) A public authority which, in relation to any request for
information, is to any extent relying on a claim that any provision in
part II relating to the duty to confirm or deny is relevant to the request
or on a claim that information is exempt information must, within the time
for complying with section 1(1), give the applicant a notice which-

(a) states the fact,
(b) specifies the exemption in question, and
(c) states (if that would not otherwise be apparent) why the exemption
applies.

Section 40 (2) & (3) - Personal Information: Absolute Exemption/Class
Based

Under Section 40(2) and (3) of the Act, Public Authorities are able to
withhold information where its release would identify any living
individual and would breach the principles of the Data Protection Act
1998. I have applied this exemption in that, in some cases, release of the
requested information would lead to the public identification of persons
and /or the police officers connected to complaints or civil actions
lodged by members of the public which have resulted in settlements/awards
being paid by the MPS.

Under principle one of the Data Protection Act 1998, personal data must be
processed by an organisation fairly and lawfully by a data controller,
which in this case is the MPS. To release information that would identify
persons would be unfair, as there would be no reasonable expectation of
behalf of those persons, that their personal information would be released
publicly.

This exemption is both absolute and class based. When this exemption is
applied, it is accepted that harm would result from disclosure.
Accordingly, there is no requirement to consider whether release of
information is in the public interest or demonstrate what harm would
result from disclosure.

Please note that the MPS does not routinely pay compensation to members of
the public who have made a complaint and that complaint has, following an
investigation, been substantiated. However in some cases a member of the
public may decide to file a civil action against the MPS which may result
in compensation being paid either as an award made by the court, or by way
of a settlement either in court or out of court.

Please note that Threatened Actions refer to letters received by the MPS
where an individual informs the MPS that he is considering suing the
police in the civil court in an attempt to claim damages for an alleged
wrong which they say they have experienced as a result of police action.
Claims may typically include one or more of the following: assault;

false imprisonment;

Please note that the decision to settle a case does not necessarily imply
that the officers involved in an incident have done something wrong. Each
case is considered on its merits and various factors will be taken into
account before the decision to settle a case is taken. These may include
the following :-

* whether or not the original documentation relating to the incident is
still in existence.
* whether the officer involved can remember the details of the incident.
This can occur due to the passage of time that may elapse between an
incident and litigation and
* the number of similar incidents an officer attends during the course
of their daily duties.
* whether the officer involved in the case is still employed by the MPS
and if not, whether they can be traced. This may not be possible if
the officer has retired/resigned since the date of the incident and/or
is no longer resident in the UK.
* Whether, given the circumstances of the particular case, the public
interest is best served by negotiating a settlement rather than
defending the case at considerable cost to the taxpayer.

It is not possible to provide you with the individual details of the
claims made against the MPS and any subsequent payments made in
settlements, awards and orders by the MPS to members of the public as a
result of police action in the G20 protests in April 2009 or break this
down into individual cases as under the provisions of the Act this would
constitute personal information.

However in order to assist I can provide the following information in
respect of settled claims arising from the G20 policing operation in 2009.

As at 18/4/2011 the MPS has settled 67 claims arising from the G20
policing operation in 2009,(this includes the 30 cases which you refer to
in your request) as follows:

1 claim for assault (excessive force) from April 2009 was settled with a
payment of Damages for **30,000 and Costs of **50,000

The remaining 66 claims all arose from a raid on premises on 2 April 2009
in Earl Street. All sums were paid in relation to claims of false
imprisonment and assault. These claims were mainly settled in batches, and
so the costs were attributed and paid in batches - they are set out in
that way below:

+------------------------------------------------------------------------+
| Claims | Costs |
|--------------------------------------+---------------------------------|
| 2 x **3,000 | **35,000 |
|--------------------------------------+---------------------------------|
| 1 x **3,000 | outstanding |
|--------------------------------------+---------------------------------|
| 1 x **3,000 | ** 3,298 |
|--------------------------------------+---------------------------------|
| 34 x **3,000 | **20,229.04 |
|--------------------------------------+---------------------------------|
| 19 x **3,000 | **15,049.93 |
|--------------------------------------+---------------------------------|
| 4 x **5,000 | ** 9,029.47 |
|--------------------------------------+---------------------------------|
| 1 x **3,000 | ** 1,328.06 |
|--------------------------------------+---------------------------------|
| 1 x **3,000 | ** 1,598.40 |
|--------------------------------------+---------------------------------|
| 1 x **4,135.70 | ** 2,037.41 |
|--------------------------------------+---------------------------------|
| 2 x **3,000 | ** 1,480.88 |
|--------------------------------------+---------------------------------|
| TOTAL | TOTAL |
|--------------------------------------+---------------------------------|
| ** 207,135.70 | ** 89,051.19 |
+------------------------------------------------------------------------+

The grand totals for all 67 claims are:
Damages **237,135.70 and Costs (to date) **139,051.19.
All claimants employed a solicitor.

COMPLAINT RIGHTS

If you are dissatisfied with this response please read the attached paper
entitled Complaint Rights which explains how to make a complaint.

Should you have any further enquiries concerning this matter, please
contact me on 0207 230 5192 or at the address at the top of this letter,
quoting the reference number above.

Yours sincerely

Carol Conway
Case Manager

In complying with their statutory duty under sections 1 and 11 of the
Freedom of Information Act 2000 to release the enclosed information, the
Metropolitan Police Service will not breach the Copyright, Designs and
Patents Act 1988. However, the rights of the copyright owner of the
enclosed information will continue to be protected by law. Applications
for the copyright owner's written permission to reproduce any part of the
attached information should be addressed to MPS Directorate of Legal
Services, 1st Floor (Victoria Block), New Scotland Yard, Victoria, London,
SW1H 0BG.
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

The Metropolitan Police Service is here for London - on the streets and in
your community, working with you to make our city safer.

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system. To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law. Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents. The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

Link to this

From: Mr Andrews

9 May 2011

Dear Metropolitan Police Service (MPS),

Dear carol Conway,

Thank you for the information, this was exactly the figures I was
after. Of course I am concerned about the length of time taken to
process this request and would request an internal review on this
point.

Once again thanks for the detailed response.

Yours faithfully,

Mr Paul Andrews

Link to this

Metropolitan Police Service (MPS)

9 May 2011

Dear Mr Andrews,

I am glad that the figures provided were useful and I regret the length
of time taken to provide the information. I shall now pass your request
for internal review to the relevant unit.

Yours sincerely

Carol Conway

show quoted sections

Link to this

Mr Andrews left an annotation ( 9 May 2011)

Quote-marks This FOI request covered in the Guardian today at;

http://www.guardian.co.uk/uk/2011/may/09...

Nice write up of the information disclosed.

Link to this

Metropolitan Police Service (MPS)

11 May 2011

Dear Mr. Andrews

Freedom of Information Request Reference No: 2011050001322

I write in connection with your email requesting that the Metropolitan
Police Service (MPS) review its response to your FOIA request, reference
number 2011020002496.

This review will be conducted in accordance to the MPS's complaints
procedure. The MPS endeavour to respond to your complaint by 6 June 2011.

Should you have any further enquiries concerning this matter, please
contact me at the address at the top of the letter quoting the reference
number above.

Yours sincerely

S. Aldridge
Quality and Assurance Advisor

COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

The Metropolitan Police Service is here for London - on the streets and in
your community, working with you to make our city safer.

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system. To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law. Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents. The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

Link to this

Metropolitan Police Service (MPS)

13 May 2011

Dear Mr. Andrews

Freedom of Information Request Reference No: 2011050001322

Further to our email of 11 May 2011, I am now able to provide a response
to your complaint concerning FOIA request number 2011020002496.

I note that you said the following in your request for an internal review:

"Thank you for the information, this was exactly the figures I was after.
Of course I am concerned about the length of time taken to process this
request and would request an internal review on this point.
Once again thanks for the detailed response."

Therefore this review will only consider the length of time taken to
respond to your original request, and not the information disclosed to
you.

DECISION

The Metropolitan Police Service (MPS) has completed its review and has
decided that incorrect procedure was followed when reaching our original
decision.

REASON FOR DECISION

I am aware that the response to your request was originally due on 14
March. However, you did not receive a response until 5 May 2011 - which
exceeded the 20 day deadline by 34 working days.

In terms of the processing of your request and the MPS failing to respond
within the statutory time frame, there was a breach of the Act. Section
10 of the Act states that "subject to subsections (2) and (3), a public
authority must comply with section 1(1) promptly and in any event not
later than the twentieth working day following the date of receipt".
Section 17(2)(b) of the Act continues to say that if "the public
authority has not yet reached a decision as to the application of
subsection (1)(b) or (2)(b) of section 2, the notice under subsection (1)
must indicate that no decision as to the application of that provision has
yet been reached and must contain an estimate of the date by which the
authority expects that such a decision will have been reached".

I appreciate that in this instance there was a failure to comply within
the statutory deadline, and that you were not provided with an estimated
date for a response until after the twenty working day deadline had
passed. Furthermore the estimated date provided was then exceeded.
Accordingly I would like to take this opportunity to apologise and hope
to reassure you that the MPS take compliance with the Act very seriously
and are working hard to promote good practice in regard to the processing
of requests. The issues you have raised have been noted and will enable us
to improve on the service provided in the future.

The MPS is continually striving to ensure our statutory deadlines are met.
To ensure good practice, all information managers are advised to keep
applicants regularly updated in good time if there is a possibility their
request deadline will not be met for any reason. In addition, we have a
procedure whereby our central Policy and Support team contact the
information managers every week in order to assist them with the
conclusion of cases that are breaching, or about to breach, section 10 of
the Act. This is a matter of importance to all who deal with FOIA in the
MPS.

With regard to this specific case, I note from our MetRIC system that the
Information Manager within the Directorate regularly requested updates
from the unit which held the information, in this case the Directorate of
Legal Services. Furthermore the case was escalated, due to the time
compliance issue, to the Deputy Head of the Public Access Office who made
contact with the unit to expedite the conclusion of this request. The MPS
apologises for any inconvenience such a delay has caused.

Therefore, as you have now received a final response to your request, the
MPS will take no further action on this case review.

COMPLAINT RIGHTS

If you are dissatisfied with this response please read the attached paper
entitled Complaint Rights which explains how to contact the Information
Commissioner with your complaint.

Should you have any further enquiries concerning this matter, please
contact me at the address at the top of this letter, quoting the reference
number above.

Yours sincerely

S. Aldridge
Quality and Assurance Advisor
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

Ask to have the decision looked at again ***

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700

The Metropolitan Police Service is here for London - on the streets and in
your community, working with you to make our city safer.

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
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From: Mr Andrews

13 May 2011

Dear Metropolitan Police Service (MPS),

Thank you for the acknowledgement of the failure to respond to this
FOI in accordance with the FoI act and your own procedures.

As this is a habitual failure with the Met police I will refer this
to the ICO for their information.

Yours faithfully,

Mr Paul Andrews

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Mr Andrews left an annotation (13 May 2011)

Quote-marks Dear ICO,

I am referring the following to you for information purposes. AS you will see, following an internal review the met police have accepted that they have failed to adhere to either the FoI act or their own internal procedures. This is an ongoing issue with the Met police and I know they have outstanding decision notices on their repeated failures to process FoI requests lawfully.

I request that you open a case in reference to this failure and take appropriate action. You may see the request at;

http://www.whatdotheyknow.com/request/g2...

Sincerely,

Mr Paul Andrews

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